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November 2023 by Kasie Fanning
The guys at this branch are awesome and so helpful! Highly recommend
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November 2023 by Robert S.
Thank you soooooo much for waiting for us after closing time. We were running a bit late but called them to notify and they were more than accommodating for us. They waited till we got there and made sure we were able to drive away in our rental. Thank you so much!!!! Ohh and our car was very clean, everything was working and overall just a good experience.
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October 2023 by Mimi Andme
Under staffed but they worked very hard to make things right. Everything thing worked out with a few minor hiccups. Very pleasant staff .....
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September 2023 by Rob run Corleone
They falisify that a person can use a phone plan as a bill but when you get their they say it cant be a prepaid plan
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September 2023 by Marcie Wood
If I could, I would give zero stars. I was more than 30 minutes late to pick up my vehicle, so they rented it to someone else, and I've had it reserved with a credit card for months. Do NOT use Enterprise. I had to catch an Uber to the airport to rent a car from Budget. The staff wouldn't help me find a vehicle in town.
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August 2023 by kelly ward
Good people. Fit you in good vehicle
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August 2023 by trenise thomas
It was great and the employees was very understanding and helpful in helping us choose the right car for our special trip,
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August 2023 by Sabrina Bentley
I came here with a friend it was the Enterprise on 8th Street in Louisville Kentucky. My friend was the one actually renting the vehicle since I've had a wreck they've actually been reading vehicles like for a week or so at a time, they were the only ones inside and they literally was in and out in less than probably 20 minutes and returned the old vehicle they had and got them more fuel-efficient one. I just actually happened to show up I was meeting up with them and I had to go use the restroom and there was no problem with me going inside even though I wasn't originally there with them, so the staff was very friendly.
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June 2023 by Glenda Powers
I have been renting from enterprise for several years. I have never been disappointed.
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June 2023 by Peter L.
I had to get a rental from the bardstown road highland store when in the subway drive thru another car backed in to me I called Enterprise he talked to them admitted fault filed a claim with his insurance company I sent the claim number and everything to enterprise when I returned the car Cody lost the insurance info for the guy who hit me now they want me to pay run from this company fast as u can
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March 2023 by Nokeysh Ferguson
Horrible experience I go in to renew my contract they charge my card then tell me I have to use another vehicle I was under the impression this was going to be an in and out visit and then they just looking at me like oh well there’s nothing they can do about it then I was offered another rental that wasn’t even cleaned properly especially with Covid you would think they would’ve done a through cleaning I can’t believe what was supposed to be a simple visit turned out so horrible I’m a traveling healthcare worker if I didn’t have to turn around and go back to complete my assignment I would’ve just got my money back
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March 2023 by Francesca M
Car was not ready. They said they called to confirm. When has that ever happened from a car rental. One staff member was vocal, rude, nasty and controlling. I waited close to 30 minutes. I told them about how rude they were and how I would take a dirty car. Still no accomodations. I'm not sure what curse word came out of my mouth but one did. They threw me out with out a car.This business must be close to going out of business if they need to confirm reservations. I was traveling out of the country. Impossible to call me. Horrible customer service. Hardly any cars on the lot. Maybe two. Both dirty. How is this a viable business. It's a quiet block in downtown. Not one you want to be walking at night alone. Thank God I was kicked out in the morning. I walked home and borrowed my neighbors car.I really should have gotten a call from the owner. I'm sure the one nasty young girl who works their had a one sided story. The other worker was better but seemed new, flustered and obedient to the very young one. No one else there to facilitate rentalsThe most horrible customer service experience in Louisville. Very odd. Most horrible car rental in downtown. Even though the airport may be a pain and have a fee don't go to enterprise in central downtown. Just Uber to the airport. Every is ready and waiting.I expect to see this place disappear soon.
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January 2023 by Nathan Froehle
The staff was amazing but they didnt have any cars for rent. And they couldn't pick me up. Which happens to be the two things they advertise.
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January 2023 by Cyn Moore
Michael did a wonderful job assisting me! He made the process really smooth, considering I just got into a car accident it was a blessing that he was able to help me get into something for the holidays so I could see my family! He even alleviated some of the hassle of coming me coming into the office by doing some of my transactions over the phone, when I needed the car longer! Keep him around enterprise!
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January 2023 by Andrew Jones
Josie and her crew were fantastic. Friendly, professional, knowledgeable and fast. I was in and out with a great vehicle at a reasonable price. They made it easy.
