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July 2023 by Linda A.
worst employees!!!! Rude non helpful expressionless "workers" Will never return to this place-- not even for free shoes!!
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June 2023 by Vicky Bell
Shoes are a little pricey, but great selection.
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March 2023 by Michael Parsley
This place is a hidden gem!!! Great shoes and deals!!!
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January 2023 by Melissa A
Went to DSW over the weekend. DSW, has always been our place to shop for shoes, when we are the area. Usually, we have a great experience or close to it. However, this past weekend was the WORST customer service we ever experienced. The young lady that serviced us, didn’t greet us ( as we approached, we were never rude). She wasn’t dressed professionally, she was drinking on some type of drink while servicing us (where do you do that at). Had a hair net on her head (does she work in retail or a fast food joint), and threw the shoes we came to return on the shelf behind her. Had no decorum about herself and her work environment. The supervisor, I guess that is what she was, stood by the entrance door looking crazy and not concerned about her rude employees. Lastly, nearing closing time, which is 6, rudely kick a gentleman out but allowed others in the store. Come on DSW, you have to train your employees better. Hopefully, when we return, there are some improvements, or just bring a DSW closer to the Fort Knox area.
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January 2023 by Oh Missie Oh my
Went to DSW over the weekend. DSW, has always been our place to shop for shoes, when we are the area. Usually, we have a great experience or close to it. However, this past weekend was the WORST customer service we ever experienced. The young lady that serviced us, didn’t greet us ( as we approached, we were never rude). She wasn’t dressed professionally, she was drinking on some type of drink while servicing us (where do you do that at). Had a hair net on her head (does she work in retail or a fast food joint), and threw the shoes we came to return on the shelf behind her. Had no decorum about herself and her work environment. The supervisor, I guess that is what she was, stood by the entrance door looking crazy and not concerned about her rude employees. Lastly, nearing closing time, which is 6, rudely kick a gentleman out but allowed others in the store. Come on DSW, you have to train your employees better. Hopefully, when we return, there are some improvements, or just bring a DSW closer to the Fort Knox area.
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December 2022 by Adonya Anderson
Girl at the counter was of no help at all. Asked for high boots for large calves, she did not offer assistance.
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October 2022 by BRANDON PURCELL
I never buy anything here. Clearance section never has anything. Regular shoes are priced too high.
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September 2022 by Ezekiel Hand
Had the sweetest blonde girl Bailey check me out. She was very energetic and made sure I got the best deal and helped me find another pair in the store! Can’t wait to see her next time! She deserves a raise!!!
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August 2022 by Zee
Went to 4 shoe stores first but should have started at DSW. I was able to find "the shoe" I wanted and the cost was affordable. The cashier was friendly and helpful.
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July 2022 by Adrianne Johnson
Cute shoes but worst customer service ever!!!!My respect is worth more than saving a dollar or two. Only stayed because I had a gift card but I won't be back!!!
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April 2022 by Z. Law
Went to 4 shoe stores first but should have started at DSW. I was able to find "the shoe" I wanted and the cost was affordable. The cashier was friendly and helpful.
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March 2022 by Kevin Hawley
Quality products for a fair price. Great customer service and fast check out lanes
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January 2022 by Amber Wickliffe
I fully understand that there’s an employee shortage and because of that store hours may change. However it’s extremely frustrating to arrive at a store with more than 30 minutes before the posted closing time and the doors are locked. This isn’t a mom n pop store that sets it’s own hours. If the company is aware of a staffing issue then the hours need to be updated to reflect that. As a corporation, do what you need to do for your employees to keep your store staffed and hours consistent! Or at the very least make sure hours stay updated on all platforms
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December 2021 by Bernetta White
Went to pick up my purse that I had ordered online and fell in love with a pair of boots. They have something for everyone. ❤❤❤
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October 2021 by Beth P
Lots of shoes just not for me....I was looking for some casual short low heel nice boots that weren't black.. very small selection. Styles are definitely geared towards young adults.
