-
January 2024 by Annie Ruth
great service, everyone was so friendly and helpful!
-
January 2024 by The Boomerlady
THE best place to buy tires! Matt and Adan were super professional and knowledgeable on tires. Bought two new tires after one was going flat.Great pricing and super great customer service. Doesn’t get any better than that!
-
January 2024 by Gracie Bockting
James was AMAZING!!!!! He was so sweet and took care of everything PERFECTLY! My tires have never looked better and my rims are spotless! Such an efficient worker!!!??✨
-
January 2024 by Eunice L.
Stopped in with tire going flat. Side wall cut , they suggested getting two tires replaced on back of my car. Matt gave me an excellent price and they were super fast getting the tires on . And tires came with warranty, even with the discount in pricing. 10/10 recommend Discount tire on Shelbyville Rd.
-
January 2024 by R. H.
This place is really nice and clean. The staff's customer service is top notch. They listened and communicated my options very well. I will be coming back.
-
November 2023 by Jim Dobben
Had an appointment and prepaid tires for 11:15am. They didn't take the car back until after 12:30. Staff seemed to prioritize phones over people who were actually there. Overall bad experience.
-
November 2023 by Madison W.
Trevor was the best !! So sweet and accommodating, not pushy to make us buy anything we didn't need either . If you want the best service definitely see him ! Thanks Trevor !
-
November 2023 by Nicholas Lietz
Over the years I’ve brought three vehicles here to get new tires and each time they have always had the best prices and excellent service. I ordered a new set of tires, they got them in three days. I scheduled an appointment to get them put on, then I showed up gave them the key and they had me back in my car in under 40 minutes. I can’t recommend them enough.
-
September 2023 by Brian Chamberlain
I watched 2 vehicles who didn’t have appointments get pulled into the garage in front of mine. The guy who had my keys forgot to give them to the bay workers cause he was as dealing with a customer who evidently was paying for services so my vehicles tires which are covered under warranty got pushed to the back of the line. Then the guy tried to lie and make excuses for his mess up! I think his name was Matthew.
-
September 2023 by B -
I was out of town on vacation and noticed I lost my wheel lock from the wheels I purchased from DT from another state. I didn't get the guys name, but he took care of me with a replacement. What a relief! I will continue to buy from DT because of the help I received from this establishment. Thank you to the gentleman that helped me.
-
September 2023 by Debbie Worth
Matt is amazing along with the rest of the crew that work at this store. Couldn’t be more please with my rims that I ordered through them along with the installation. Don’t go anywhere else!
-
September 2023 by Devin Thayer
Great store. Jeep wrangler and pilot tires. Matt at the counter is like the best customer service rep I've ever had at any store anywhere. I hope he has discount tire stock options bc he works like he does. I'll buy all my tires here for all 3 vehicles.!!
-
September 2023 by Michael “Wolfy” Howes
I have been a loyal customer of Discount Tire for many years but always lived out west and always had excellent service… just came to Louisville to care for my ailing mother and took her car to this Discount Tire… the back tires are making a wobbly sound that increases the faster you drive… I called and they told me to bring it in… they quickly called back and said they checked it out and it needs 2 new tires and they would get to it as soon as they can but it would be finished no later than 4pm. I showed up close to 4:30 and the car was sitting outside where I parked it and had not even been taken inside or driven. They quickly put on the two tires and I drove off and noticed the noise was still there… I gave it a couple days to see if it might be the new tires adjusting with older tires and it has gotten worse… I called them and after being put on hold for a lengthy period I was told they don’t work on anything that is not tire related - it’s obvious they never looked at this issue to begin with so wouldn’t be able to know if it’s a tire issue or not! I explained I brought the car in due to a rear noise that seems to be coming from the tires or wheels… they told me it needed 2 new tires. They never said it wasn’t something they could fix… the guy on the phone kept arguing with me about it possibly not being tire related and they wouldn’t be able to fix it… DUDE, you should have told me this when I brought it in to get the noise checked out but you never looked at it! He kept saying… “I don’t know what to tell you”… I called the regional office in Florence KY to file a complaint and the woman said she would take my number and the district manager would reach out to me when he can… I asked for a timeframe and she said he travels often, it’s a Friday etc so could be a few days… I spent $450 to get a noise fixed and it sounds exactly like it did before and they are taking zero responsibility for terrible communication and terrible execution. I am 47 years old and have never been so pissed at a tire shop… I am going to contact my bank to dispute the charge and if that doesn’t work on to the next step…
-
September 2023 by Wolfy H.
I have been a loyal customer of Discount Tire for many years but always lived out west and always had excellent service... just came to Louisville to care for my ailing mother and took her car to this Discount Tire... the back tires are making a wobbly sound that increases the faster you drive... I called and they told me to bring it in... they quickly called back and said they checked it out and it needs 2 new tires and they would get to it as soon as they can but it would be finished no later than 4pm. I showed up close to 4:30 and the car was sitting outside where I parked it and had not even been taken inside or driven. They quickly put on the two tires and I drove off and noticed the noise was still there... I gave it a couple days to see if it might be the new tires adjusting with older tires and it has gotten worse... I called them and after being put on hold for a lengthy period I was told they don't work on anything that is not tire related - it's obvious they never looked at this issue to begin with so wouldn't be able to know if it's a tire issue or not! I explained I brought the car in due to a rear noise that seems to be coming from the tires or wheels... they told me it needed 2 new tires. They never said it wasn't something they could fix... the guy on the phone kept arguing with me about it possibly not being tire related and they wouldn't be able to fix it... DUDE, you should have told me this when I brought it in to get the noise checked out but you never looked at it! He kept saying... "I don't know what to tell you"... I called the regional office in Florence KY to file a complaint and the woman said she would take my number and the district manager would reach out to me when he can... I asked for a timeframe and she said he travels often, it's a Friday etc so could be a few days... I spent $450 to get a noise fixed and it sounds exactly like it did before and they are taking zero responsibility for terrible communication and terrible execution. I am 47 years old and have never been so pissed at a tire shop... I am going to contact my bank to dispute the charge and if that doesn't work on to the next step...
-
July 2023 by Stephanie A.
Great service and very efficient. New tires and rims in an hour. Very friendly and knowledgeable staff.