Dillard's at Mall St Matthews in Louisville, Kentucky, is a well-organized and welcoming store offering a wide selection of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home items. The store features products from popular brands such as UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, providing both national and exclusive options. Customers appreciate the friendly and helpful staff, with employees like Anny and James delivering top-notch customer service, assisting with selections, and making shopping easier. The store's warm atmosphere and attentive staff create a pleasant shopping experience. The store is praised for its good selection, cleanliness, and ease of finding items. Online orders can be conveniently picked up in-store, with quick service and excellent customer support. While inflation has affected shopping, many still find Dillard's to be a great place for clothing, accessories, and more, ensuring a positive and enjoyable visit.