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March 2024 by c p
The employees are nice and polite
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October 2023 by Ricci Vaughn
I love this pharmacy! But.. I hate when I call and Tracy answers as she’s not helpful, she’s short, and never pleasant. This is not the first time I’ve been frustrated with my interaction with her. Otherwise, they take care of me and are very helpful and friendly. The pharmacist and the young man that work there are STELLAR.
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June 2023 by Alison D
Tracy in the pharmacy is so rude. I've only interacted with her 3 times and she was rude every single time. I wish I could just always deal with the other people at the pharmacy, the young guy is so nice, I'm so relieved when he is at the counter. I try to stick to a bit of a routine just so I don't run into Tracy but sometimes she's there and I can't avoid her.Tina in the store is also amazing. Honestly I think if that pharmacy tech is rude the next time I have to talk to her on the phone or in person I'm going to just transfer all my prescriptions to another pharmacy. Life is too short to deal with hateful people just to get your medication.
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March 2023 by E P
DOES NOT ANSWER THE PHONE!!!
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February 2023 by AN W
I actually like the CVS itself.I don't like what they have decided to do with the entrance. They have let multiple different people put a table right at the door when you exit/enter and they are collecting funds for charity. That's fine, no issue, but the problem is, if you're sick just trying to get in and out to get your prescription, you literally can't avoid them, they yell after you and try to get you to come even if you waive them off, they will keep yelling after you telling you they only need 'x" amount of money and making a scene. It's incredibly rude. I stepped outside once to call my doctor about a prescription while I waited for it to be ready, and a guy tried to get my attention, I had to keep walking off to make the call, farther away until I was left alone. Then after I had made it obvious, I was not interested, when I tried to walk back in after making my call he started yelling at me AGAIN.I'm not even walking up to their table and inquiring but I guess they think if they make a scene about you not donating, it will embarrass you into donating.This has happened multiple times. I have a serious illness and I'm tired of being yelled at every time I go to the pharmacy. Some of us are on fixed income. Some of us are sick and trying to avoid getting close to people.On a side note, the cashiers are so nice here. And the young guy they have at the pharmacy is really nice and upbeat. I have no complaints about the store or pharmacy itself.
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January 2023 by Elizabeth Ousley
Could not be more satisfied with this pharmacy and especially the pharmacist. Always so professional, patient, and kind. Every time I call, they address whatever I need and work as quickly as they can.
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October 2022 by Michel Yani
Very friendly and knowledgeable staff.
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September 2022 by Sterling P.
Absolutely the worst service I have ever experienced and I am 75 years old so I've experienced a lot of service and this CVS is the WORST. ABSOLUTELY THE WORST.
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May 2022 by Eliza F
Could not be more satisfied with this pharmacy and especially the pharmacist. Always so professional, patient, and kind. Every time I call, they address whatever I need and work as quickly as they can.
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April 2022 by Kat Stant
Our CVS (Brownsboro Rd) closes as of today, I had a new Rx that I needed filled, I was told to call any other CVS and they will handle the transfer. I called and was immediately told thanks for calling, hold and after being on hold 30 min at the 3708 Bardstown Rd location, I called the Lexington Rd location and the woman was extremely professional and super friendly. She made transferring my Rx to them quick and easy. I am now glad I was on hold and am switching to the Lexington Rd location.
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December 2021 by Jim Tricarico
Horrible pharmacy. Zero communication, awful web interface, the customer comes second. Will never use CVS again unless I’m absolutely forced to.
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July 2021 by Joshua Deaton
Closed early. My wife had to go without her meds for the night that she very much needed. So tired of this pharmacy. The young man that works here is stellar. Anyone else is usually an issue.
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February 2021 by Kerrick Ross
Pharmacy customer service is Great. I’m always surprised that the service reps can recall my nameAnd often my DOB. A overall great crew.
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February 2021 by Derek T.
Terribly operated store, especially pharmacy. Dying brand. Avoid at all costs. Much better Walgreens right next door.
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January 2021 by Christopher Whelan
Always friendly and have what I need!