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October 2023 by Stacy Ellison
I took my 32 year old cuckoo clock that I purchased in the black forest to be repaired. They fixed it while I waited and were more than fair with the fee.
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September 2023 by Craig Maffet
Great job! Clock is keeping really good time now and the chimes are perfect.
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August 2023 by Susan Weed
Won't answer the phone or return calls or emails.
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July 2023 by Kenneth Thielmeier
Do great work at a reasonable price...they can fix almost any clock
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April 2023 by Donna Fazio
This review is by my father, Alfred S. Fazio. Carlos' integrity and professionalism bespeaks his character. He stands behind his work and is an expert within his field.
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March 2023 by SJ U
On time (no pun intended), on budget and the clock looks and sounds great
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March 2023 by Rose Simpson
My cuckoo clock stopped working after taking it there 3 times, and 6 hours of driving to this facility. The owner does not answer the phone, and he does not call back in a timely manner. He charged me more than he quoted me but gave me a refund since he could not fix it.
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December 2022 by Joseph Wismann
Very friendly and informative. Very pleased with the clock I purchased.
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November 2022 by R S
My clock was finally repaired, and it appears to be working just fine a few months later. However, I paid more than I was told, and it took a lot longer to get the repair done, months.UPDATE: The owner did not tell me that the clock repair would cost more money. I did not know that until I picked up my clock. I couldn't even reach him for several weeks. He finally called me out of the blue to say he was sorry for not calling me back but that something was wrong with his phone. I am actual customer, and I have a receipt. Instead of the owner saying he was sorry, he has to make it seem like I am lying, and this is a fake review. It's sad that this seems to be the norm with customer service these days.
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June 2022 by Denise Zeydel
Did a great job on my Seth Thomas mantle clock. They do not return calls but will get you taken care of.
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May 2022 by Becky Payne
Absolutely wonderful work! We had been told for years that our family heirloom could not be made to work. Not only is it now running, but the wood has been brought back to life. Beyond pleased!!!
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May 2022 by Chris sands
Terrible customer service. Has had my clock for a "cleaning" for over a year now. When he picked it up he said I may be a month or 2. Have called and left messages regularly for over 6 months. I've heard nothing back. Stop at the shop almost weekly. Door always locked and no one appears to be there. I'd be fine with it taking longer but no communication at all is the problem here.
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November 2021 by Paul F
They did a great job fixing my old coo coo clock. I thought it was a lost cause because it had been dropped and parts were damaged. CS Clock Repair was reasonable and the clock works like new!!
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September 2021 by charlie mayer
Have phoned numerous times ( in the past couple of months) & left messages to bring in cuckoo clock for repair, & no one has returned calls. Will have to find someone else, I guess.
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February 2021 by Sally S.
I found this business from a Neighborhood recommendation. Currently operating on appointments only for Covid precautions, one client at a time in the small showroom. Carlos looked at my old Cuckoo Clock my parents gifted me from the trip to Switzerland that I have been searching for a repair shop for for years. He was able to reset the chains and test it quickly. He kept my parents old elaborate Cuckcoo clock for extensive renovation after giving me an estimate. He has grandfather clocks and cuckoo clocks on display for sale as well. Masked the entire time. 2nd generation clock repair.
