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February 2023 by Mary Gaskins
When my daughter got a new phone the girl switched my phone number to her phone and left mine disabled . nobody knew until my calls started going to her phone. ( i have 4 lines on the acct.) She had to go back to get new sim cards for both of us to be able to use our own phones. Unfortunately i had to wait 8 hrs because i was at work at the time. The girl wirking was not paying attention and on her personal phone with her bf.
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October 2022 by Dorothy
Danny @ the New Cut Cricket Store Louisville,Ky was very helpful and treated us with respect after we just had a very bad two days dealing with the Boost Store Louisville,Ky.* * * * *We went into the Cricket Store and he was very inviting and had a very warm spirit with us. He knew what he was doing and he was excellent @ helping us,others inside & helping a person on the phone @ the same time.Danny had leadership quality and would make a very good supervisor or a store trainer.This guy should have top pay,no we do not know this guy but we know he had what it takes to work with people,my fiance will be changing from Boost Mobile to Cricket Mobile Service really soon and he wants Danny to be the one to set up his new phone service.Thanks Danny / Cricket Store after a nightmare for two days dealing with Boost Store & Boost phone service trying to change and get my account number after my phone was broken and a few years dealing with drop internet with Boost Mobile with mine & my fiance service.I've had boost for about 6yrs or longer and years before but their service is bad now.I was going to decide to stay with Boost with bad drop calls phone service but had problems with Boost Store & phone consumer service trying to get my account number & trying to up grade my new phone since I didn't like the cheaper phone I was talked into.Years ago I had Cricket Service & I'm so very happy to be back with Cricket,no more drop internet phone service.Thanks Sincerely,FromDorothyStarted back with Cricket around the end of 9/2022 and today's date 10/2/22 no drop calls or internet so far.?
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September 2022 by Kimberly Frederick
We had an excellent experience at the Cricket store on Outerloop in the shopping center. We had so many issues it was unreal. We have 8 lines of service, one which is a business line. Jennifer was in there handling everything by herself. Poor thing. And here we come with a mountain of issues. I know anyone else would have been like OMG! She handled EVERYTHING beautifully! We were there 2 hours!! No fault of hers. It was us! She tended to all of our problems plus took care of other customers promptly in between. She even had to help someone from another store while taking care of us. I can’t say enough great things about her. I feel like I made a friend and actually feel like stopping in every now and then just to say hey! You go girl! Companies need more people like her working for them. I am concerned about her being there by herself though. Cricket y’all need to give this girl a raise!
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February 2022 by Debra Holcomb
Justin was very kind and helped me pick out a great phone, also he helped fix the problem that i had with my bill.. If i could rate him 1-100 would definitely be 100 no questions asked.. Thanks for everything
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January 2022 by Robert Wright
Awesome customer service helping me use new phone
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December 2021 by Ashley Metzger
No one will answer the phone, yet the sign says open hours say that they don't close till 7:00 yet no one will answer the phone and the lights are on. I wanted to upgrade my phone but I guess no one wants my money
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November 2021 by Connie Frazier
I had a wonderful Mr Jason wait on me and he is very very knowledgeable about the phones they carryAnd his warm personality made my visit very pleasurable and easy to get thru. If I have a problem operating my new phone Jason is always able to help me. I am a very happy customer and I love my cricket phone and plan.
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November 2021 by J “J-dawg” Freeman
That Justin sure knows his stuff! Very helpful and friendly ?
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October 2021 by Tasha Mack
I was welcomed in by Ms.Malone and she was nice and patient with me thank you for good service -peggy
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October 2021 by Kenneth Marshall
Miguel and Fred was very helpful an friendly thanks guys
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September 2021 by Carlin Sanders
The guy that waited on me a Mr.Freeman was great at helping me find the phone I needed great customer service.
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September 2021 by Cierra Love
This place is the best location and Jasmine was really polite and helpful
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September 2021 by Deshawn Ynf Mercer
This place is the best location and Jasmine was really polite and helpful
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September 2021 by Matt Cotton
Great store to go to and even better customer service
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September 2021 by Brittany Jones
Jasmine was the best, answered all of my questions and helped me find what I was looking for.
