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November 2023 by Paul Manke
So I was forced to go to Caliber for an estimate on my QX80 from my insurance company. The day of the accident ( car was parked and a semi backed into it) my adjuster made and appointment for the estimate and I called and confirmed. I spoke to them a couple of days later and they confirmed again. I get a call the morning of the appointment and they say that they don't have me down that day. ( Why call if I wasn't coming in? ) They said that they had an opening in about three weeks for the estimate because they didn't have anyone to do the estimate. But... I could drop it off and they could start on it immediately. Huh?? They then called me back and said that (miracle of miracles) they could do the estimate that day. The guy did a quick estimate that was missing alot of the damage that the car had by about 6 grand. They kept trying to get me to drop it off that day. I asked if I could see some of their work and he told me no because his regional manager was there and he would get in trouble. Again... huh? He wasn't very pleasant during the process. Of course why would I take leave my vehicle at a company who lost their BBB accreditation (June '23) and have had lawsuits for fraud? (California '04)I would find a better solution. I will be pushing my insurance company to find a better solution than sending their clients to this franchise.
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November 2023 by Tammy Washington
Great team! Had my car available 8 days before quoted date! Hopefully I don't have to come back. But if I do I know where I'm going!!!Service: Body & Trim
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November 2023 by Dave Gideon
I stumbled onto this shop by accident. My daughter's car was hit and the preferred shop for the guys insurance is Caliper Collision in Louisville. I received a call saying they couldn't do the repairs because there was old/existing damage underneath. I argued that she was hit from behind before and that was all repaired through the last claim. The guy who broke the news to me is named Kyle. Kyle took pictures of all the damage that was rusted. It seems as though my insurance companies preferred shop covered almost 3000.00 worth of life saving structure with a shiny new bumper. After going round and round with old shop(review coming soon) and our insurance company, they decided to reopen the claim (smart move on them). If I didn't have Kyle M walking me through this process, I would have been screwed. Caliper Collision will always have my business because of the help and speedy service that they provided for my daughter. I cannot speak for the other Caliper shops but I can speak for Louisville and their star who saved the day, Kyle M.Thank you KyleThe Gideons
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October 2023 by Richard Dalton
Caliber Collision performed body shop work to my 2023 Hyndai Elantra and got it back to new again. Appreciate the continuous feedback during the process from pick up by the tow truck to delivery. The car had alot of quarter panel damage and they did an excellent job returning it to original condition. Crystal, Charles, Bruce and Tom all provided great input and customer services. Thank You, Rick Dalton
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September 2023 by Aaron McGee
I took my car into repair the front end after running over a shredded tire. The shop did a solid job of scheduling and performing the repair while keeping me informed about the progressServices: Steering & suspension repair
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August 2023 by toca locket
I was very pleased with the way they kept me informed on everything they were doing on our car. They will definitely get our business if we should need anything in the future.
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August 2023 by MARK WORKMAN
Excellent customer service, all repairs were outstanding and completed early. I would recommend this shop, and would use them again.Service: Body & Trim
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July 2023 by Ivan Mclaughlin
They Did A Excellent job and A Very Quick turn around time. It Truly looks like it did Before The Accident happened. And With The lifetime Warranty on All The Work That Was Done as for Repairs. Unbeatable ThanksServices: Painting
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July 2023 by Rebecca Brenzel
This shop is excellent their customer service and work was top drawer and did not take too long to complete. Car looks great will use them again if needed. Thanks.
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June 2023 by Chris Fields
Caliber did an amazing job repairing our car. Highly recommend! We even got it back earlier than the estimate.Service: Body & Trim
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June 2023 by Philip L.
After young lady with horable insurance trashed my car I turned to Caliber to help put my car back to pristine condition. Chrystal Baker went above and beyond with the insurance co to make sure my car was taken care of. Everyone at Caliber on Dixie have been great and I would trust them again if the need arrises.
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June 2023 by Kurt Bair
We took our vehicle to Caliber Collision after getting rear ended. Not only were they able to get us in fairly quickly, they also were very expeditious in turning the car around. They did not settle for sub-quality OEM parts that had defects, but reordered parts to ensure our vehicle looked as good as possible. They also offered a rental car when OEM parts coming in were defective and we had to wait longer than anticipated. While I hope I don’t have to use them again as nobody wants to be involved in an accident, I would not hesitate to take my car there again.Services: Exhaust
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June 2023 by Jo Ann Klein
After fixing the damage, they vacuumed out the car and washed the windows before giving it back. I never expected this. Crystal, the front desk person, remembered who I was when I walked in to get my car, as did the gentleman who did my intake inspection. I cannot recommend Caliber Collision highly enough. There are not enough stars or thumbs up to show how absolutely fabulous it feels to be treated so well. CC will be getting my business in the future. Thank you for making a horrible situation easier to navigate.Service: Body & Trim
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June 2023 by Scott Brown
Made it easy to set up appointment, drop off vehicle, kept me informed and was completed before expected time!Services: Painting
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May 2023 by Daniel Beard
If you need any body repair done from an accident or something else..Caliber Collision is the way to go. Vernon was great to work with and gave a fair estimate on what needed to be done after the car was broken down. They kept me updated throughout the whole process and I couldn’t be happier with the end product. The paint matches exactly with the rest of the car and it looks brand new! Caliber Collision is the best! #VeeServices: Painting
