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January 2024 by calynda long
The best carlot I have ever been to and they work with you tremendously. I recommend that if your looking for excellent service and best price for your bucks. Talk to JB.
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January 2024 by K Benhase
Car was worth the money however the bank they use it's nothing but sketchy scammy and crooked stay away buyer beware First Bank of Ohio rotten to the Core.I have bought a hundred cars had a hundred loans never ever dealt with anyone like First Bank of Ohio the salesman is friends with the vice president and that sure shows through when they mistreat you.If you're going to buy from these people bring your own money or your own bank.Well the response to my review speaks volumes.What car dealer can fix any private bank issues,?What bank won't release title upon pay off after 3Of the 48 payments made..FYI they would not even let me open an account to fix their problem.....Great how dealer has to defend a bad review...They even called to complain and attempted to guilt me into changing.These are the facts...Dealers response isOPINION....
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January 2024 by Damon Napier
Wesley and Kelly are great to work with! They will spend their time with you making sure to get you in a vehicle that suits you and your budget best! They have some of the best prices around and also offer a great warranty. If you're looking for an affordable used car look no further then Burns Auto Mart! Make sure to ask for Wesley for great service!
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December 2023 by Keshia Fuqua
JB and Wesley really care about the people not just a sale. Everyone else turned me away but these 2 really put in the work and went above and beyond to get me in a great car, with warranty and gap coverage. Definitely the best dealership experience ever!
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December 2023 by Hannah Dawn
I love my new car I got from burns auto mart!! They legit went the extra mile to make sure I had a reliable vehicle!!
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November 2023 by Arin Lee
I've had my share of run-in's while buying a car-but Wesley and JB changed my opinion of car salesmen forever! These guys were so straightforward and honest, I was shocked! I asked if a tire could be changed on the car I was considering buying, and their response was so chill and honoring-- they got right on it. Best experience buying a car ever.!!!
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November 2023 by Rusty Hocker
I highly recommend burns. They for sure went above & beyond to help us get a car. Went to some other places couldn’t do anything. Burns pulled it off. Got us rolling in a nice car. Thanks !!!
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October 2023 by Dan Russell
I recently had the best car-buying experience I have ever had at Burns Auto Mart. Thanks to John and Kelly, I was surprised to find how easy it was to find and buy a 2009 Honda CR-V on Sept. 11, 2023. I wished I had stopped by Burns Auto and talked to John and Kelly before stopping at all those other car lots.This used car dealer is unlike the others that I have dealt with. They truly try to help you in every way possible to find a car, truck, or SUV that you really want at a price that fits into your budget. John and Kelly went out of their way to help me find the vehicle I wanted at a very reasonable price. John was very honest and so easy to work with in every way, making this a very pleasant buying experience. He was very agreeable to let this 2009 Honda CR-V be taken to my mechanic to be checked out before buying, which I appreciated.John and Kelly are both very honest and straightforward in discussing buying this 2009 Honda CR-V. I was looking for a no-pressure, no-hassle place to deal with, and I found that at Burns Auto Mart. If you think you cannot afford a great used car due to bad credit, tight budget, bankruptcy, or if you think it would be hard for you to get a car loan with low monthly payments that you can afford, please talk to John and Kelly who will work with you to get a vehicle you will be love at a great price. Buying my Honda CR-V was a smooth transaction in every way, and if I could I would give these folks at Burns Auto Mart MORE than "5 stars" because John and Kelly deserve it.
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October 2023 by Erica B
Saw a Honda CR-V on Burns website and stopped by to see and test drive it, unfortunately that specific car had already sold but they had another Honda CR-V available. Wesley was awesome to work with and left his own breakfast behind to help us test drive and then find financing to purchase our new car. We have been very happy with our new Honda and will recommend Burns Auto Mart to anyone looking for a good reliable car at a fair price. Thank you!
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July 2023 by Madison Luckett
Such respectful people! Such a nice easy process, work with you very well they even go above and beyond! Over all such a good experience buying a car!
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May 2023 by RedMan187
If you are looking for a reliable vehicle and great customer service come here! I am very pleased with my new truck and how well it runs.
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May 2023 by Kristen Clark
John was fantastic to work with! High quality vehicles on the lot, no high pressure sales, very fair pricing. Highly recommend!
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May 2023 by kaylee b.
I bought my car the beginning of 2022. I had a small issue which they helped fix through my personal mechanic. I havent had any issues with the car since or with them as a car lot. They were kind of unprofessional when i was buying the car but i was desperate at the time. high interest rate with fast approval.
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February 2023 by Amber Meyer
John talked to me after hours to try and answer my questions. We set up an appointment. The car wasn’t quite what we needed. Kylee welcomed us out of the cold. Even though we didn’t purchase a Cecile this time, we will definitely will return for a vehicle in the future because their customer service was fantastic.
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December 2022 by Kelly O.
I had worked with this establishment last year and had a somewhat positive experience so when I needed a car I went to them. I picket out the vehicle I wanted and took it for a test drive. I noticed a whistling every time I accelerated but since I know nothing about cars I ignored it thinking it was a quirky thing about the car. This establishment prides itself on their "thorough examination of all their vehicles that always includes an oil change". They are pretty insistent that you purchase a warranty through them but since I didn't have an extra grand to put down on a warranty I went with another option (still getting a warranty, though). That evening I brought it back to the gentleman that sold me the car as there was a burning smell coming from the engine that he stated was probably just the sprays they put on the engine to make it look good. Within two days the oil light came on and I thought it must have been a fluke and took it to get an oil change. two days after that the oil light came on again and I took it to a mechanic who diagnosed it as not being electric and encouraged me to go to the local dealership that specializes in my vehicle. That dealership stated they didn't take the warranty company I went with and I called the establishment that sold me the car and he referred me to another mechanic.I have since found out that I was sold a car with an obvious burned engine that any mechanic looking or performing a routine inspection on said vehicle would recognize. I contacted the gentleman that sold me the car who, instead of taking responsibility for selling me a car they knew had a burned engine, wanted to focus on the fact that I decided to go with a different warranty company because the warranty company checked out the car and came to the conclusion that anyone would come to- it was a preexisting condition and no warranty company would have covered the replacement of that engine-even if I had shelled out the extra money. I'm actually glad I didn't pay the extra money for that other warranty because I would have been out of even more money that I can't get back. As a single woman, I am saddened that they felt it okay to take advantage of me but I should have expected it. I definitely do not recommend this facility for any automotive needs.
