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November 2023 by whitney newby
We have been at Bright Start for 10 months now and my little guy loves this place so much. The smile he gets on his face when he sees Chelsea and Ninny is sometimes more than I get when I pick him up!! They really are our family and I'm so grateful for them.
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November 2023 by Nesha M
Love this facility! Both of my children attend. We have never had any issues, all of the staff are friendly, the facility is clean. They have great curriculum for kids of all ages. I never have to worry about my children's safety. They have cameras in each classroom, and you have an app where you can check in on the kids throughout the day. I would recommend this childcare facility to everyone:)
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November 2023 by kali rodriguez
Both my children have been with BrightStart for a few years now and we couldn’t be happier! They take such good care of and love the kids like their own and always keep their best interest in mind. I trust BrightStart to look after my 4 year old and 5 month old completely and that’s not something I take lightly. I definitely recommend BrightStart to parents everywhere !
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November 2023 by Jade Willis
My child told me teachers were hitting him. Directors denied it but would NOT allow me to see any footage from those days. Previous teachers I was close too… warned me and told me bad things were happening to other children. Please DO NOT SEND YOUR CHILDREN HERE! I beg of you! Teachers were always caught too busy texting, on the phone or sleeping.
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June 2023 by Rachel Graham
Our kids are so loved here! Our two boys love coming to school and seeing their friends and the staff. It feels like family, and can tell my boys are taken care of each and everyday. They send pictures and updates so often, I feel like I always know what is going on.
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June 2023 by Josh Stricklin
My son has been here almost a year now and he has flourished so much. All of the teachers are well trained and do a fantastic job. It seems like every single teacher knows all of the kids names and my wife and I love that. Our son is always so excited when we get there in the mornings and he is always happy when we pick him up. Bright Start is definitely a place you will feel safe with your children being.
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June 2023 by Amelia R
As a pediatrician and first time mom, I was terrified of leaving my child's safety, health, and education in the hands of strangers, and I was a bit taken aback by the "look" of the building from the outside. HOWEVER, all these fears have been assuaged at Bright Start! They truly love my daughter (been going from 8 weeks, now 18 months). Her teachers from her younger classrooms still visit her and she smiles and laughs when she sees them. Now that she is old enough to respond, she always says "happy!" when I ask her how her day went. The daycare utilizes a safe login system and they also use an app that sends you updates on every little detail (diaper changes, food eaten, pictures with activities), and they are very good about updating any "different" behavior (ex, she was fussy today and she doesn't have a temperature but we checked and she is getting a tooth)! I love this place and I feel very comfortable that my daughter is safe and learning age-appropriate things here.
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May 2023 by Katie L
My child has been attending Bright Start in the 3 year old classroom and we absolutely love it! He comes home from school every single day and talks about how he can’t wait to go back to school the next day. He is obsessed with Ms. Shunti and Ms. Cole — they are the absolute best with him and he adores them beyond measure!
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May 2023 by Rachael Walz Blackman
Do NOT send your child here. We were a family who had used Bright Start for over three years. So we saw the good and the bad. Things were fine until the Early Bird group took over the facility in the midst of the pandemic. You will not know anything about your child’s day if you choose to go here.My daughter had 4 different teachers within two months at the end of 2022. Some hires walking out on the job mid shift. You will not know who is watching your child or if any incidents occurred throughout the day. We found out from a teacher that quit that a teacher was emotionally abusing a child in my child’s class due to race. Who are you hiring Bright Start? The director and assistant director did not communicate any of this with the parents! There are several amazing teachers who work at Bright Start, but most have jumped ship away from this poorly ran facility. Your child will not be safe here and I don’t even want to know what has happened that my child has not been able to communicate with me about. If you want your child to have a “Bright Start” please run the opposite way from this facility before your own child is in danger.*** UPDATE on 2/13/23 - management must be giving incentives to families/staff who post 5 star reviews since my post. Over 10 other 5 star reviews since my call with the area director and one of the owners last week. The owner admitted the events that occurred with my child were concerning and he sees how we would want to pull our child from the center. Do not let these new reviews fool other families looking for child care for their kids! Do better Bright Start.*** UPDATE on 4/6/23 - a teacher who recently quit the facility individually reached out to our family and stated that indeed Bright Start has been requesting parents/staff to leave five star reviews to counter the 1 star reviews that families want to share with the public!Again, do NOT send your child here.Our new child care facility is absolutely amazing and it’s very concerning to see how night and day different facilities are ran. As parents you put all trust in those caring for your children and Bright Start is nothing but lies.
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April 2023 by Jade W.
I've waited awhile to post this rating, but I feel that I need to speak on this to warn any parents. My child started off in the young 2's and LOVED it. They were great and really treated my child as their own. Then all of a sudden I found out on a Friday, from the young 2's teachers, my child and a few more other kiddos would be moving into the older 2's. No transition period or warning. That following Monday I picked up my child from the older 2's. I could tell something was off with my child. The teacher that was in there didn't approach me, they were just very dismissive of me when I asked about her name and how my child's first day in the new classroom. She said "Well. We WERE lined up to go outside but since *Says my child's name in a rude way*couldn't keep a bubble in their mouth. We didn't go outside!" I immediately was concerned and not pleased by that whole interaction. This kind of behavior would continue with this teacher and the following teachers after her. My child would come home telling me that this teacher was very mean to them. This teachers nasty behavior just would continue towards my child and I. I'd come in and she'd be screaming at my child or others. This got to a point that my child tells me that the teacher doesn't like them. I asked my child who had said that to them. My child then tells me that the teacher told them that. I kept letting things go up until that point (Which I shouldn't have looking back, and I regret it completely.)I finally said something to the school because my child's behavior was starting to change negatively and it was becoming very concerning at this point. Come to find out that teacher was fired the day before I said something. The director tells me that there was MANY complaints from parents and they apologized for her behavior. My child's behavior just continued to get worse after this. New teachers would come and go. The ones that stuck around were really not much better than the one that was fired. I'd talk w/ the younger 2's teachers and they'd fill me in on some of the teachers behaviors and why they thought my child was acting this way. My child's old teachers actually started becoming concerned by some of these teachers actions and behaviors. They even wanted my child to come back into their classroom. My child's behavior would just continue to get worse. The directors would "try" to come up with a "solution" but after brainstorming all these things they really didn't even follow through with any of it. It got to a point that I was looking for a new daycare for my child and they were sending my child home within 30mins-1.5 hours after me dropping them off. My child's last day was my child told me that two teachers hit them on the cheek and hand. My child who at the time was a little over 2.5 years old. MY CHILD STILL TO THIS DAY SAYS IT THE SAME WAY THEY DID AT 2.5. I was beyond upset and hurting for my child. I know my child wasn't making this up. Between the teachers behaviors and the change in my child's behaviors between the room switch... it made since. I told the directors what my child said and I wanted to see footage from the last two weeks that my child was there when I came to pick up the rest of my child's belongings. When I came they pulled me to the side and said they looked at the footage and didn't see any "inappropriate hand contact." Did I get to see that for myself? NO. Teachers made weird comments about my child's looks. They would aggressively stare down my child, in front of me. VERY ODD behavior from these teachers. I had other family members and my child's dad pick them up... just for them to confirm my concerns. Yes, I'm at fault for letting my child continue to go there and I'll live with that regret forever. My child is still living with the effects from this daycare. My child is just now returning to their happy/loving self. DO NOT GO HERE. Be
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April 2023 by Megan Tingle
Sending your babies to daycare is one of the scariest things in this day and time. Luckily for me I found Brighstart since my best friend sent her daughter here. The way they have taken care of and loved my boy from day one is the best. All of the staff are super kind and courteous, and they are unbelievably on top of everything. If our son misses a day and we forget to let them know we have a message asking if he is okay before 9 am. So you know they care! I seriously can't imagine going anywhere else.
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April 2023 by Jenna Sauer
We absolutely love Bright Start! Everyone there has always been so nice and welcoming to us and we’ve been here for over a year now. We have 2 of our kids here currently, one in the baby room and the other in the early preschool room. They have kept us very informed about everything going on with their days and I love that. They seem to genuinely care about all of the kids. Ms. Arely, Ms. Erin, Ms. Ashlee, Ms. Amber, Ms. Hannah, Ms. Chelsea, Ms. Braxton, & Ms. Cole are all wonderful nurturers! We honestly feel like family here and hope nothing ever changes that!!
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March 2023 by Barbara Greene
My Grandboy has been attending Bright Start for about 3 years and it has been an awesome experience. If there is an issue you can share your concern and the issue will be resolved immediately. The Bright Start family is now a part of our family, so much so my daughter started working there and loves it. They greet me by the name my Grandboy calls me “MiMi”. If you’re looking for quality care for your little, medium, or even your big people, This is the place to be. I would not recommend this Childcare facility if I didn’t feel comfortable and didn’t love it, and I LOVE it. Ms. Ninnie and Ms. Erin (Directors) are true ROCK STARS!
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March 2023 by Shea Burns
We were new to Kentucky and Bright staff made us feel like family!! This is a friendly, nurturing environment that support both the children and families alike. With great communication, facilities and Staff! Thank you for taking such good care of our son. We will miss you all!
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March 2023 by Steve Cape
Our daughter started at 4 months and has had a great experience there. Teachers have been great teaching her manners and kindness. She’s 2 now and every week she comes home with more positive learnings
