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February 2024 by Tracy
This location is always busy, but I think it might be because the customer service is so great. Chris has been so kind and always helpful throughout several transactions. Definitely a 5 star experience even when there’s a wait.
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February 2024 by Ken Vandiver
Chris, the store manager is working hard and taking good care of everyone! Great job Chris!!
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January 2024 by Sean Hardy
Initially we had a good experience with the staff here. My wife and I upgraded our phones and she was able to do a trade-in at no additional cost for an IPhone 15. Two weeks later when we went to turn her old phone in the rep surprised us with a $225 balance for the new phone. When my wife tried to discuss this discrepancy with him and that we had been told by another rep (who supposedly was the manager) that it would be an even trade, he told her: “Don’t take this the wrong way, and I’m not saying your lying, but I can’t imagine he (the manager) would have said that.” When she asked for the old phone back in lieu of a conversation with said manager, who wasn’t in the store at the time, the rep told her: “it has already been processed and you will have to pay for the IPhone 15 in full (around $1000) if you take the old phone back.” No apology, no willingness to take responsibility for their mistake, or even to consider they might have made a mistake. Instead, just $225 balance we never agreed to and an insinuation that we’re liars.
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January 2024 by Jess Smith
I came in on a Saturday afternoon and was helped promptly. I accomplished almost all of what I came in to do (with clear instructions for how to do what I couldn't do in store). Chris C. was knowledgeable and helpful. He answered all my questions and provided information without pushing upgrades or additional expenses. I highly recommend this location.
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January 2024 by Beverly Hampton
I had an awesome experience with Benjamin. He was so help with all my needs.
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January 2024 by Candace Bornstein
Jared H has been absolutely instrumental in helping me with all of my AT&T needs. Jared has gone above and beyond the call of duty to help me through some issues ( when literally no one else could figure it out and or help ) and getting a new iPad as well as a new phone. He is truly an expert, I cannot say enough lovely, wonderful, amazing things about him.
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November 2023 by Therese DeGuzman
I had a great experience at this store. The staff was very personable and knowledgeable about the product. They were also kind enough to put a show on for my toddler to pre-occupy him a bit.Highly recommend this store.
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November 2023 by Anna Ford
Chris manager was awesome mannie in training was great spend great customer service with us thx 10 great
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November 2023 by Glenn Reiter
Service was exceptional. The gentlemen assisted us with adding a line to our family plan. I was able to trade my old iPhone 13 for the new 15 Pro free of charge, which was better than I expected. He was very informative and answered all our questions.
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November 2023 by Kadie Kimbrough
This is hands down the best AT&T store I’ve ever visited. Osmany and Jared were very experienced and helpful employees that made my transition to a new phone seamless and flawless. At the other stores I’ve visited in the past, I’ve waited such a long time to be helped but I walked in yesterday and was helped right away. I can tell that they wanted to help as many people as they could because it definitely got busy while I was there doing my upgrade. Osmany was able to help 2 other customers while my old phone was transferring data to my new phone. I will definitely come back in the future!
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November 2023 by Tyler Graveline
It was a longer wait time but they were very busy but the reason for that is because of the excellent customer service they provide... all of my questions and concerns were answered in great detail and we were very happy with the experience and they did everything they could to get us leaving with 2 new iPhones. I would recommend AT&T and specifically this store for all your needs and will definitely be going back in the future.
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September 2023 by Jordan Satterwhite
Super easy transition from Verizon to AT&T. Mason is so good at his job ?
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September 2023 by Marci Miller
I just want to give a shout out to Mason who works at this location. I just left here and he was so helpful. He did not try high-pressure sales and was just willing to educate me. That really makes me want to continue with AT&T. It is so refreshing to come across someone kind like him in this ever-changing world of customer service these days!!
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September 2023 by Marci M.
I just want to give a shout out to Mason who works at this location. I just left here and he was so helpful. He did not try any high-pressure sales and just educated me which makes me want to continue my service with AT&T. He was so knowledgeable and was able to help me fix the issue I had immediately. It is so nice to work with kind people like him. Thanks
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August 2023 by Bruce Rickert
I've dealt with Julie twice now and she is awesome!
