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October 2024 by Kayli Sanders
Megan was horribly rude and negative. Never going back.
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October 2024 by Danielle Randle
The ladies are INCREDIBLE!!!
I AM FOREVER GRATEFUL FOR SUZY AND MEGAN!!!!
MY NEW DIAMOND SET IS FAR BEYOND ANYTHING I COULD HAVE IMAGINED!!!!
Thank you for taking such good care of us!
XOXO
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October 2024 by TySoFly - Topic
Man this is the best place to ever come and get a ring or any type of jewelry everyone is nice and helps you to the fullest extent!! If you’re not shopping here for your jewelry then you probably are missing out!! I will for sure be back here very very soon!!
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October 2024 by Travis Owens-Whitehead
Would highly recommend the staff at Ashcroft and oak’s Susie was wonderful . Purchased two rings today for an amazing price
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October 2024 by Owens Market LLC
Thank you so much for the best customer service. The ladies were amazing
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October 2024 by Johnny Miles
Cece was absolutely amazing! Very professional and kind. She personifies excellent customer service. I will definitely come back and share my experience with others.
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September 2024 by Felecia Britton
CeCe is the best sales rep, EVER friendly and full if energy.
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September 2024 by royce hatter
Meagan was super helpful. We didn’t know what we wanted and she walked us through a lot of options and gave us a sense of comfort.
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September 2024 by Tiffani
They fixed my wedding set to the best of their ability that I purchased from another jeweler.
Megan and Suzy made it a pleasurable experience.
We decided to purchase me a whole new set due to the pleasant 1st experience.
That is where I went wrong!
Megan designed my engagement ring and I had the enhancer changed a bit.
Ordered the rings end of May.
Was PROMISED my engagement ring would be here before my bday on June 10, 2024.
Their staff has NEVER once called to give us an update on the ring. We have always had to call them and more often than not, they do not call us back.
Suzy and Megan have made MANY excuses.
3 weeks ago Suzy told us that my ring would be here by September 23,2024.
We called yesterday and there was yet ANOTHER excuse. Said the jeweler couldn’t make it in to the store.
Come to find out the jeweler doesn’t even have my ring…….
Tried to call Stellar to find out about my ring but they won’t tell me anything because I am not a jeweler.
Now Suzy is saying she can’t find my account # to obtain any info from Stellar.
Apparently Stellar can’t find any info either.
I am beyond FED UP with the excuses and lies……..
I am paying on a ring that I don’t have and no one seems to know where it is. I am beyond disgusted with the lack of customer service.
Megan and Suzy should be absolutely ashamed of themselves and their pathetic excuse of customer service.
I can’t get any info by contacting the store so maybe this will get the right persons attention that can give me information.
Where is my ring?!……..
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September 2024 by Dana Lynnette
The beautiful women in this shop were so warm and kind to my friends and me. I was so pleased, I want my special ring to come from Ashcroft and Oak! Thank you, Ladies!!
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September 2024 by Sarah McMillen
Had a great experience with Megan today helping me pick out exactly the type of ring I was looking for. I have already referred her to family and friends.
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September 2024 by DJ Miller
Very great employees, cared about our experience and our needs with the ring within our budget. Perfect time!
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September 2024 by kristen thurman
Love the environment the three ladies created! Can’t wait to see my perfect ring ?
I now realize I was asked to review the same day because they over promised and over delivered. I ordered a custom ring on 08/17 and was guaranteed CAD images by 08/21 and my ring three/four weeks following. It has been almost three weeks and no CAD drawing, and they already sent me a letter for payment!
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September 2024 by JuNior Rogers
Great understanding and caring people
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September 2024 by Nestegg Technologies
Megan was AMAZING! I was told my wedding ring was junk by a sales lady at The Shane Company. & I should just by another ring. Meagan looked at it and said I could reset the diamonds and charged me less than what Shane was going to charge me just to resize my ring. I appreciate how Very honest and kind she was. “GREAT EXPERIENCE!”
