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September 2023 by Mick Osthimer
Scheduling an appointment was quick, though there was a two-week wait (due to storms apparently, understandable). Technician was polite and on time, seemed to do a fine job. Sure enough, not even a month later the windshield is cracked again, and worse. There was a clear mark where the first one had been cracked by something while I was driving, on the outside pane. This time it is on the inside pane with no indication of what caused it, simply found it that way one morning.
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February 2023 by Robert Freadreacea
Very fast and good service
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November 2022 by Damon Rhodes
This was the third party company used to replace my rear window for a leak at commonwealth dodge. Back in April/May the window was what I thought replaced but was resealed and reinstalled to try to fix the issue. Some months later my truck automatically turns on the rear defrost and after about two miles the window shatters. It looks like something shorted to the defroster. No telling if they cut the power wire to the defrost or not. I call to see what’s going to happen as I didn’t do anything myself to break the window. This company along with commonwealth won’t help. I am having another (better) company replace the window and turns out that this company tried to lather tons of urethane inside the cab to try to seal the window AND IT WAS STILL LEAKING, just not at the top like it originally was. Also, some clips were not reinstalled. I can truly say I wouldn’t recommend this company to anyone.Service: Auto rear window replacement
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July 2022 by Customers First
Had issues from the beginning. Communication is terrible as multiple problems . Wrong glass, wrong show up times . They had to be called back after leaving black sealer all over my paint ! Luckily they sent a different gentleman to clean up , but it was not a good first impression . Insurance recommended and saw the pictures and even was appalled !Definitely can’t recommend !Service: Auto windshield replacement
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March 2021 by Edward Via
Vary professional
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February 2021 by Peter Palmer
Awesome.
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November 2020 by Greg Rose
They came our after hours and did a great job
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January 2020 by Allison Courington Hammons
Such nice people! They did a great job with my windshield. I highly recommend them!
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June 2019 by Harry Borders
Great to work with. They even stayed late on a Friday night for me to drop my truck off to get work done.
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April 2019 by Christine Lynn
They came out and did an awesome job on my 2018 Lexus
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March 2019 by Greg Rose
Best customer service around they really care the customers happy
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November 2018 by Hali Meeks
DO NOT USE THIS COMPANY
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November 2018 by Joe Stutzenberger
they will use the cheapest products available but bill the Insurance company for top quality parts. waited over 30 days to have my windshield .in the end had is guy drop the part's off and I installed myself. but they changed KENTUCKY FARM BUREAU for the institution
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October 2018 by Matthew Young
Awesome company to work with!
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September 2018 by Michael Sanders
I am giving less than 0 stars to Advanced Auto Glass / Emergency Restoration owner Mr. Greg Rose has no good customer service. This company was recommended by Louisville BMW Body Shop and the experience has been anything but customer friendly. I had both windows trims replaces on my 2008 BMW. I had the window trim on the rear door replaced on the driver side door because it was dry rotted. I purchased both window trims from Louisville BMW dealership new for both sides. Now look at the quality of work after the job is done. After the repairs, the window had a scratch on it and the door panel was ripped from the seams and had 3 broken clips causing the door to vibrate. After returning the car for evaluation, the 1-inch gap and broken clips were identified and was attempted to be repaired. The repair was nowhere near my satisfaction. The panel still has a 1-inch gap and is still loose after there repair work. The trim on the passenger rear door side was also replaced the same day. There are rough edges where there should be smooth, professionally replaced trim edges. I discussed my concerns with the shop and worker and was reassured the repairs would be corrected to my satisfaction which did not occur. The receptionist, Lynn Rough, Sales Representative, I believe was who I spoke to, was rude on all occasions of speaking with her about the service performed on my vehicle 2008 528I BMW were I was accused of being outrageous and difficult to work with over the damage. I had only been there 2 times. They then said I had no warranty and that was incorrect. When the second trim was damaged, I insisted they repair the trim on the passenger side drive door and the door panel they had damaged. The owner, Mr. Greg Rose, refused to honor his warranty because they lost money on the job because of their own negligence. Mr. Greg Rose refused to discuss the matter and told me there would be no refund and to take the matter into my own hands. You can take a good look at the photos an see the different from the left side to the right side panel clearly. This is NOT professional business and anyone looking to use this company should be aware they do not stand behind their reputation and the owner clearly does not care about his customers. I DO NOT RECOMMEND THIS COMPANY FOR ANY SERVICE. I have contacted the BBB to ensure my experience is on record. My job is to educated future customers to ensure what happen to me and my vehicle don't happen to you by dealing with this business or owner period! This work was done 4/26/2018 where I drop off my vehicle for over 3 hours at their shop located on 5900 Poplar Level Road. *** Please see attach photos for quality of work! ***