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December 2023 by Cris G.
There's not an option for THE ABSOLUTE WORST, so I'll go with NOT GOOD! They did my mother AWFUL! Thankfully she traded with Don Franklin in Somerset and absolutely loves her new ride and they did her RIGHT! I would suggest staying AWAY from Legacy Nissan in London!!!!!!!!!!!!!!!!!!!!!!!!!!
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April 2023 by Vicki J.
Very disappointed in customer service and the entire transaction process has been ridiculous. Sales Manager and Salesperson were called numerous times and neither responded until I filled out my survey then they began to call; I did as they had been doing for weeks and ignored their calls at that time. In the beginning, I was told I had to sign a slip to get the vehicle I wanted transferred to them and I hadn't drove it nor did I get the opportunity before signing the paperwork which I was not given a copy of and I have requested numerous times. I was put driving on tags still attached to my former vehicle for over a month and when I received a new plate I discovered my specialty plate was not switched over; sales manager laughed and said he hoped I didn't get pulled over because they would impound the vehicle. Keep in mind I was driving on illegal plates with no paperwork showing I had purchased the vehicle. It has been a horrible experience they waited over 3 weeks to pay off my trade, looking like a late payment on my part when it was theirs; now I have received a bill for almost $600 for taxes left unpaid by Legacy when I traded they were suppose to pay off everything yet they didn't do so. My insurance was cancelled because they had failed to transfer the vehicle into my name even after I had to show proof of insurance before leaving the lot. And lastly I have discovered through trying to obtain my paperwork through Corp that the numbers don't match the only page of paperwork I received almost 8 weeks later. Therefore Im still working with corporate on this matter and I have filed a complaint with Nissan Corporation. Also, I have no warranty or incentives paperwork and I'm trying to switch my service to another dealership. If I could return this vehicle and go to another dealership with the same equity I came in with I'd do it in a minute because when someone says they'll save you a few thousand dollars if you purchase from them please realize they're only costing you much more then their so called savings. I'll follow up again once I make It throughout this process with them. The only person I dealt with that knew what they were doing was the title clerk and she was embarrassed when she discovered I'd been driving on illegal plates for nearly a month. I just got the insurance lined out last week, since the vehicle is now in my name with legal plates.
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December 2019 by Anthony Reynolds
Great and friendly service
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December 2019 by angela carnes
To high on there services
