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September 2024 by Micki Eul
Took my 11 year old bonus daughter to the Towne Center Drive in Lexington, KY yesterday looking for press on nails. While we were there, an associate was stocking the cosmetic area and mentioned to us that there was a brand up front in a different section we should check out. I asked about the type and she mentioned it’s name was Olive & June, which I hadn’t heard before and she showed me to the entire Olive & June section which somehow we had missed. We got so excited about it! So many to choose from, great sets, plus regular varnish, nail strengthener, cuticle remover, and press on remover kits! We ended up buying much more than we had planned but were so impressed by the quality of the product the choices we couldn’t help ourselves. All of this thanks to the associate who was willing to help us without being asked to. Best experience I’ve ever had at a drug store hands down.
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September 2024 by Mariah Ransom
If I could give this place ZERO stars, I would. Avoid this Walgreens location like the plague. The cashier attempted to secretly scan an item for herself, then proceeded to deny it as I watched it all happen. The manager is practically useless. WON'T BE BACK!! Super trashy. Yuck
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August 2024 by kyle curtsinger
Wish they would close this horrible store down.. by far the worst in Lexington
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August 2024 by Richard Thomas
They took passport photos of me that the passport agency rejected.
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June 2024 by Jeff Lowry
Me and my father visited your store today and we wanted to contact you about an employee, I went in first and was greeted as soon as a walked in by Kassidy with a bright smile and welcome to our store. I said thank you and then when my dad came in and found me he commented also on how nice she was to him when he walked in the store. No matter what kind of day a person is having good or bad it was like the sun coming out on a cloudy day to be met with a nice smile and a warm greeting.
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March 2024 by Mary Smith
I’ve been using this pharmacy for literally years as I live down the street. I also regularly shop this Walgreens and I love the store employees. I understand everybody has a bad day sometime, but the amount of rudeness from multiple employees while having to call and check the status of a prescription, and then the process of picking it up, is insane. If you’re unhappy with your job, please find other employment that will fulfill you. The store associate that rang my other purchase up actually told me that other people had complained this day as well, not about wait times, but about rudeness of the pharmacy staff.
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December 2023 by Amanda Faye Countzler
Kayla’s customer service is awful. Walgreens Photos offers the option of going through the drive-through, however, if you do that at this store, Kayla will act like you are nothing but a problem. When I Tried to explain that I paid for my order on the app, she dismissed me by saying that I had selected curbside, which is not a selection that I had made. What an awful person, and what awful customer service. I hope she gets written-up to ensure kindness to other customers in the future.
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November 2023 by Kathy Lyons
At least acknowledge the person sitting at drivethru window or standing in line. If you’re busy all you need to do is say “someone will be with you in just a minute.”. It is so rude to keep walking past your customer and never acknowledge their presence.
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October 2023 by Sandra Daniels
The pharmacy tech was super nice and and thorough in helping me get my account updated. She also verified that a medicine I needed very quickly was in stock. She also noted that that the pharmacist would give Georgetown Kroger a call and have my prescription transferred over. It’s the little things that count. Many thanks!
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October 2023 by Adam Layne
Switch to a different pharmacy! We tried to call for 2 hours and they refused to answer. The pharmacist from the local Kroger tried to call twice and fax once and they refused to answer. Very unprofessional and understaffed!
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September 2023 by Race Bannon
Absolute worst place to get a prescription filled. Pharmacy staff is incredibly slow and incompetent, and honestly some of them seem like they are dipping into thier own supply back there. Get your prescription filled somewhere else.
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August 2023 by Madeleine Alviar
We have a huge wait every single time we go through the drive through. Even if we are the only one in line, it is never ready. Have had to leave and come back every time we come. Switching due to continued frustration and extremely long waits. It’s ridiculous!
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August 2023 by Ron Gabbard
Got a lady here at pharmacy with a bad attitude. She used a tone of voice totally uncalled for. Her name is Jenna. I won't be back to this store.
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August 2023 by Karen Dohoney
The pharmacy has been mucking up my mother’s prescriptions for a month now. Worst pharmacy I’ve ever had to deal with.
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June 2023 by Ladonna blackwell
This pharmcy is really messy . The pharmist is not a people person. He needs to go back to training. I would never go back because he don't refill my med that life supporting for when you are a blood cloter.
