-
February 2024 by Melea R.
I came at 10am for a walk in. They worked me in. I was checking out 30 mins later. Amazing. Everyone was kind and helpful. I would definitely return
-
January 2024 by F G
They got the seg height wrong on my progressive lens. They remade them TWICE and a year later I'm still having to push my glasses up in order to read anything.
-
January 2024 by Laina Messenger
Love the Dr's at this visionworks - always so caring, expedient and super friendly! The staff emulates the Dr's there and truly makes the experience completely enjoyable ❤️❤️❤️❤️
-
January 2024 by Donnie Yates
I purchased my new frames and lenses from Visionworks on Nicholasville Rd. I bought all the extras they sell you, including the scratch guard coating. I had a scratch from hitting a rafter in my attic area. I returned to the store to get a replacement lense. I was told that they wouldn’t replace it because the scratch was too deep? What? Be careful buying from these people. They are salesmen and that’s the main thing with them not service. I went back to my eye Dr. office and ordered new lenses. They told me the scratch should have been covered thru Visionworks. I won’t ever return to them for my glasses ever again. I’ll be sticking with my Eye Drs office to get quality and true service. By the way, after all the add ons Visionworks was actually higher price then my eye dr price.
-
January 2024 by Lori Ray
I’ve had some unsatisfactory experiences at other places but this Visonworks store in Nicholasville Rd, in Lexington, KY, has been wonderful. Brittany did a great job assisting me in finding the perfect frames that actually fit my face and are fun to wear. When I picked them up, she made sure they were adjusted to fit my unique face. It was a delightful experience all the way around.
-
January 2024 by Jody James
No waiting for the doctor, for assistance or checking out. Visionworks has been my eye care for years and have never had a bad experience
-
January 2024 by Christina Lizer
The staff at Vision Works is amazing! They really know there stuff and we're helpful and knowledgeable. They helped me pick out a pair of frames. I was able to get 2 sets of glasses, that didn't break the bank. Thanks guys!
-
January 2024 by Kathleen Fourati
Same day appointment, exceptional service and staff. Very pleasant experience.
-
January 2024 by Wailani Lopes
We just had our first visit to this office for my daughter's yearly exam. The staff was very welcoming and professional. There were plenty of frame options and my kiddo's new glasses were ready for pick up in just over an hour! Amazing service. We can't thank you enough.
-
January 2024 by J G
The doctor at this location is exceptional.
-
December 2023 by Melissao6969
I come here every year and I’ve never had any Problems!!! They’re very helpful professional very courteous. I had insurance issues and they worked with me for three weeks to fix them. The doctor was amazing and so was the staff thank you vision works. I highly recommend this office for your vision needs.!!
-
December 2023 by Raqui Beuviere
I went from five stars to one. First, I ended up having three appointments in one year. This one I have type 2 diabetes so everything they're supposed to do to deal with the diabetic eyesight should have been done with that visit. Instead, they didn't do that. My insurance covers the one visit per year but because I had to come back extra times, the third visit wasn't covered and I had to pay out of pocket. Fortunately I had it on me but it was an unnecessary visit. Second, the doctor prescribed me eye drops and supposedly wrote a prescription that wouldn't run out before my next visit next year. However, whenever my pharmacy tries to get a refill, the workers act like they don't understand and they never get back to the pharmacy. One of them told me that I'll have to make another appointment just for the refill. Really? Like I don't have anything else better to do. No other doctors that I know does this. I'm changing my doctor to a real one. How am I supposed to take my medicine if I can't even get it? Go someplace else.
-
November 2023 by Josh Smith
Horrible place. Do not go in for readjustments. Workers do not know what they're doing. Even paid extra for high index lenses. They'll mess up your lenses blame you realize their mistake then make you wear blurred distressed lenses putting strain on your eyes for weeks while waiting for new ones. The negligence. ?
-
November 2023 by Steffie Lynn
Everything from the scheduling to the intake, the exam, contact fitting, payment and exit was easy. Victoria in the eyeglass section was the sweetest soul. Everyone from start to finish no matter their role was friendly and welcoming. All were professional in appearance as well as in job performance. The Dr was polite, engaging and knowledgeable. Having the digital pictures to gauge your eye health to compare from year to year is important and so much better than dilation!
-
October 2023 by Ashton Diane
I took my 5 year old here to get an eye exam for school and the staff that worked with her were great. I was really impressed by how much the doctor interacted with her and made her feel comfortable. I would definitely recommend this place. We were in and out in 30 minutes.
