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June 2022 by Robert Justice Jr
My daughter got an internship for the summer at P&G in Mason, OH late in the semester. We had to scramble to find a short term lease apartment and there weren't any furnished units left. Luckily the apartment knew Dan Vegso at Upscale Furniture Rental had package deals and they would deliver and setup the furniture prior to our arrival! When the TV provided in the package deal didn't meet our expectations, Dan came out and personally delivered it to make things right. Top notch service!
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November 2021 by Kristin Smith
Our apartment community has worked with Upscale the last few years and they always go above and beyond our expectations! Dan is a pleasure to work with and a huge part of making this process go smoothly. They have numerous furniture packages and customizable options which our residents love! The delivery team is also very professional, organized, and does a wonderful job with installs. We would highly recommend anyone in the need for rental furniture to please give Upscale a call!
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October 2020 by Iván Esteban Muñoz
Amazing experience. They are flexible with your needs, deliver high-quality affordable furniture, and the customer experience is superb. Would definitely recommend!
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January 2020 by Scott Brown
Great price and furniture
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September 2019 by Dira B
I can’t say enough about this business. They were prompt, professional and very kind. Dan and Glenn are fantastic people! The furniture is nice and my family loves it. I have recommended them to friends and coworkers and will continue to do so.
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July 2019 by Kellie O'Hearn
I am an apartment renter and Upscale has been a huge help in the process of my move to Lexington, KY by finding me great furniture to use during my transition. Highly recommend!
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July 2019 by Colby Hall
I really can't sing the praises enough of Mr. Newell and his team. Mr. Newell helped me when I had a need to rent a twin bed. I had family coming into town for an extender period. The pricing was very competitive. The service was great.. .Mr. Newell was on top of it from the get go. I cannot recommend this company and team enough. Thank you, Upscale Furniture!!
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July 2019 by Taylor Sears
Anthony and the team at Upscale couldn't have been more professional in my dealings with them. I would definitely recommend them for any of your rental furniture needs.
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February 2019 by Muhammad Monk
My roommate rented furniture from this company while living in Knoxville from January-December 2018. The furniture was mediocre in quality and definitely overpriced. When they came to retrieve his furniture in December (while I was not home) the movers took $2,000 worth of items from my room. (They didn't have permission to enter. I wasn't renting any furniture) Initially the manager said they would do an, "investigation," and I talked to another manager who said he would speak to the owner and find a way to, "make it right." After learning that I moved to another state (and thus can't easily sue them), the company has stopped returning my calls. Do yourself a favor and avoid this shady business there are better alternatives that actually care about customers and don't employ thieves.
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May 2018 by Bentlee Harper
Very BAD customer service. They are rude and send damaged items. I would not rent from them!
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November 2017 by Christa S.
Absolutely horrible experience. This company was who the relocation company used to furnish our apartment. They delivered dirty, bed bug infested furniture into our apartment. This could have all been avoided if they would have simply placed their dirty mattress & box springs into mattress encasements. My advice is to avoid these people at all costs.
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November 2017 by Rachel Smith
Unless you want bed bugs, go with another company. Absolutely horrible experience with Upscale furniture. We did not pick this company, the relocation company we went through contracted them for the furnished apartment we were in. The mattresses were filthy as well as the couch & chair. I'm pretty sure I've seen better looking/cleaner mattresses at Goodwill. It took a day, but the bed bugs came out of hiding quickly. The pest inspection company was here within days of our arrival and found several live bugs in the boxspring. They claim they have a strict policy on bed bugs, but why wouldn't you automatically put an encasement on any bedding that will be shared? Avoid this company at all costs. If you're being provided a furnished apartment in Lexington and this is who they use DEMAND encasements for your mattresses. You shouldn't have to worry about taking bed bugs to a new home because a company has filthy/irresponsible practices.
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October 2017 by Kevin Douglas
Upscale/ Dan is great to work with. I've I done business with him a few times over the last few years. Not only is he professional and friendly, but his product is nice and well worth the price.
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August 2017 by James Carr
Poor management....... Used furniture... And loves ripping people off.....
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August 2017 by Ben Purcell
Ideal Corporate Housing has used Upscale as our main provider for furniture rental. We have experienced nothing but A+ service and truly enjoy working with them for our corporate set ups. We highly recommend Upscale for any of your furniture rental needs.
