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September 2024 by Christopher Spirek
Had a small issue getting a downlowded attachment from an email printed...but SHERYA @ store #2940 in Lexington,KY really tried her hardest to get my print out to perfection and was not completely satisfied I really appreciated the time she took and her honesty and pride she exuded during my visit. What the world needs now is more people like SHERYA who are genuine, honest and kind! She deserves a gold star, a promotion and s raise! If I were her boss, I'd make her employee of the month!!...thanks again, Chris S.
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September 2024 by Diana Simpson
My experience has always encountered pleasant and respectful service!
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July 2024 by mark miller
This is not a UPS store. The are privately owned and can not do full UPS activities
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June 2024 by Christy Roth
Friendly, quick service. Zach was there today and he always provides excellent customer service!
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May 2024 by Alex
This is the fastest, best place in town. On my schedule I know I'm in and out no matter when I go or what I need.
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April 2024 by Dani
This is the only location I've ever had issues with. The female at the counter was nothing but rude. She wouldn't assist with packaging and shipping, even though that's literally what they do. She said I had to go somewhere else and pack it myself then they'll ship it. I even had an empty box.
Don't recommend this location
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February 2024 by Kurb Nutz
Quality shipping
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January 2024 by Kyle Heckler
I’ve shipped one package here, a return for Amazon. Came at 7:15 ish pm so that there wouldn’t be a line and there wasn’t. I gave it to them just fine and went home where I realized I had forgotten to put the item back in its outer box. Got back to the ups store at 7:45 and they told me they didn’t know where the box went out of the like 30 they had in the back. Either super lazy or the person working was fried
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December 2023 by MrMustangMan
I have always had a good experience here and never had any problems...
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December 2023 by Scott Neill
Never had issues prior, but this last package got totally FUBR. Not a good experience at all. They are also giving me the run around on a refund. The usual experience of the store says to call the 800 number and then the customer service says I have to call the store., blah blah blah B.S. I have asked for a supervisor and now have been on hold for over 35 minutes. I am working on another project and waiting to see just how long I will be on hold. It is the old hold out game. If they let you sit on hold long enough you will give up and hang up. Sorry UPS, I am in one of those moods today! You will pick up the phone and handle your business.
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December 2023 by Beth Hastie
Staff member was personable, helpful, and extremely efficient! I’ll go back.
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November 2023 by Jenna Fabre
Brought in a return of two boxes under the same QR code like I’ve done dozens of times. I was told they can’t print more than one label and that it needs to be packaged into one box not two separately. I was told I can purchase a box for like $15. Absolutely outrageous. The order was shipped to me in two separate boxes, so it isn’t my problem to find one box big enough to send it back. I’ve shipped many packages this way from UPS stores and never had an issue. The employee said “I usually tell people to pay attention and read the directions, that’s the best that I can do.” She was incredibly rude and should really reconsider working with the public. I read the directions beforehand, it DOES NOT state separate boxes, it says “the UPS store will pack, label, and ship your return for free.” She didn’t even bother reading the directions, and she thinks I’m going to buy a box to ship returns?? Here’s the best part, went to a UPS store down the road, they magically took my boxes, scanned the code, and off I went. Amazing how that happens. I’ll frequent other UPS stores in the future who accommodate customers and who don’t talk to people like they are dumb. Clearly I know how to read and follow directions, this location and employee should take some notes from other stores in town.
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November 2023 by M Star
Lily is a horrible employee. I am disabled and was holding on to the counter for balance and felt like I was going to fall in the floor. So when she said I couldn’t have a refund for the prepaid mailbox, I told her that was unacceptable. She was very nasty and could care less. Don’t spend your money here. They don’t have kindness for anyone, disabled people, puppies or kittens.
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October 2023 by Lexington Girl
Bad experience. No communication skills and attitude
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September 2023 by c acre
Very quick and efficient
