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January 2024 by Vicki A.
The quality and prices of the jewelry at the Castle just can't be beat. But it's the people that work there that make all of the difference. Donna is amazing and I know will do anything to help! I couldn't imagine going anywhere else to shop.
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October 2023 by Darrell Griffith
Nice people to do business withI would recommend this place to anyone looking to buy ot sale jewelry
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August 2023 by Michael Oppenheim
An odd place but definitely a jewelry store. They replaced the battery in my watch promptly. It's like a flea mall otherwise - full of used items for sale - DVDs, TV sets, electronics, knick knacks.
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July 2023 by Douglas A. Johnson
Excellent customer service. Very friendly and helpful! Beautiful store with eclectic interior including cool neon signs and an Elvis portrait.
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May 2023 by Jason Helton
Not a good place to buy guns from stay away from there there system is sucks waited a month and didn't have courtesy to call and let know so don't know what wrong but went to buds and bought same pistol for cheaper and only waited 5 days and was good so stay away this is my opinion place sucks plus I have a concealed weapon permit and they still nothing so u tell me whats wrong with them
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April 2023 by Carissa Harrison
My husband& I went n to get an appraisal on a pair of diamond ear rings we knew had value bc of previous offers. We weren't told the actual appraisal price of them& then after the manager looked at them he straight lied to us they tried to buy them at a price not even a quarter what they were worth! Know ur stuff if u go n there for an appraisal!
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March 2023 by J Allen
Pretty sad place to deal with when you come and get a watch battery put in a vintage watch and the appraiser is not there and you're told to bring it back at noon when she gets there. So I waste my gas to come back across town only to be told by a rude gentleman that this watch is older than I am and there's no way they can appraise it but he assures me what it sold for back when it first came out. Granted this is a vintage 14 karat white gold watch with diamonds. Just wondering maybe they didn't want to appraise it because I looked suspect in my work clothes of having such a watch or they would try to lowball me on it and just offerme what the price of gold is on the watch!
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March 2023 by William Browning
Do not take your gold here, I was told to take my gold coins and bars to the new circle rd store to talk with their so called gold expert. So took my 2 gold eagles and few bars to him, he examined them and told me I had been ripped off on both and they were fake gold. Well depressed and thinking I was out 1000.00. Well good thing I met with mid American.My fakes were actually pure gold.And I was paid a great price. Shame on you Castle. They need a new expert.
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March 2023 by Trevor Holman
The manager falsely claimed a class ring I brought in was only plated, took it to American Pawn down the street which I recommend to others. They then wouldn't even look at my luxury watch. I think they hate money. So good place to buy I think, not sell.
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January 2023 by Chris Marston
Went in for an appraisal- the team there was very professional, talked to me about the piece I was getting appraised, etc. Very pleased. Thank you Sally and the team at Castle Jewelry!
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December 2022 by Nicole S.
I want to apologize to Manager Charlie and Matt, who does the online services. Thank you for highlighting/ bolding the issue for the customer to clarify the return policy after we spoke. Online vs. in store. You guys are doing your job and I appreciate it. Thanks again!
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August 2022 by George Cady
I walked in, knew what I wanted, they had it and I got it for a good price. I am more than satisfied.
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July 2022 by Aj Stroh
well all I can say is this place and the people that work here are awesome I been dealing with these guys for a few years now and they treat me like family good people and very respectful I recommend this business to any one looking for something nice u treat them with respect and they will do the same get rude or nasty they will show u the door good people work at this place show respect and it will be returned ?
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March 2022 by Raye Merideth
Went there looking for a certain kind of earrings and the woman that waited on us was not nice.She wouldn't even look at the rings I took to trade in. We left then went back a couple of days later and thankfully we had another lady wait on us. I bought 2 rings that day.But that's the last thing I will ever buy. The Castle lost one very good customer.
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January 2022 by Amy Ritchie
We went to the Castle for a couple different reasons. I wanted to have my engagement ring sized which was bought in a different store. We were greeted as soon as we walked in the door the sales person Amy was so sweet and nice she took my ring and took it straight to the jeweler. It couldn’t be sized to fit me because my ring size is so small we were given many different options. Amy and the owner Phil worked with me and never left my side and I was in the store for hours. I came home with a beautiful ring that was sized while we worked on my second reason for being there. My son wanted to use one of my rings to give to his girlfriend on New Year’s Day. We took it to the Castle to have the diamond set on a new band. Phil and Amy stayed while I went through several books and bands that would fit my marquee diamond. They took care of every detail. The band was picked out and I was called through every step of the process. Phil called me every couple of days to let me know what was going on and during the busiest time of the year was able to get the ring to us so my son could surprise his girlfriend on New Year’s Day. If it would let me post a picture I would show how beautiful the ring turned out and how happy everyone was. Phil and Amy and everyone at the Castle delivered such great customer service and has definitely earned a repeat customer. Thank you all for making me and my family feel so special and appreciated.
