-
September 2024 by Pauline Young
David and the rest of the staff are caring and courteous! We were visiting from Texas and our windshield shattered. They went out of their way to get a windshield from another town and took great care of us. Great job guys! Dwayne and Pauline Young
-
August 2024 by Phyllis Williams
What a wonderful experience. My passenger side auto glass had wrinkles in it. We drove by to see if we needed to get it replaced. Your rep advised it was caused by a tint cover applied when we bought truck from dealer. He showed us how to remove the tint cover and we followed his directions. Came right off. Thanks for your caring service representative. I will definitely use your service anytime I need auto glass service.
-
August 2024 by Josh Vandusen
This location exceeded my expectations. Much better than other southern locations in Kentucky. I definitely recommend coming here for all your glass replacement needs. A+++
-
August 2024 by Ron Johnson
Easiest experience I've had on a vehicle. They are tied into USAA so I put info in on bank site. Scheduled and windshield replaced in just a couple of days.
-
July 2024 by Danny Mayer
Whew boy. Came to my place on Thursday with (1) the wrong order (an unrequested upsale) and (2) the wrong back window. Had to re-schedule. The guy was nice, but....
On the re-scheduled day, I get a call that they (3) want me instead to drive to their shop. It'll be easier for them. This guy (4) was pretty rude. Ended up cancelling. If you fail at collecting the order, bringing the order, miss appointments, and have a .500 batting average on customer service, well....
-
July 2024 by Jeff Braden
I had a cracked windshield while visiting Lexington. My insurance company sent my info to safelite and gave me a process to expedite my request because I was only going to be in town 2 more days. When I tried to expedite a request, they asked if there were any openings on the website? When I looked, they were booked for almost 2 weeks and they didn't have an emergency repair process. Fine, I found an alternate company who did a fantastic job. The problem is now I keep getting emails from safelite even after unsubscribing multiple times. I'm sure they do a fine job (if you can get on their schedule).
-
July 2024 by Donna Lucy
Can’t reach them by phone on that number. Wanted to ask if they do windshield gasket work. No way to ask that on internet. Also the answering service tune and introduction is ungodly loud. I wonder how many $400 jobs a day they lose to this lack of potential customer interaction…
-
July 2024 by John Risner
Worst service line I have ever experienced - it's impossible to get their AI to connect you with a person.
-
July 2024 by Tracy Fruchtman
They did really good with replacing my Window and the Technician was nice and friendly.
-
June 2024 by Tamara Young
Quick and good customer service.
-
June 2024 by Google Account
Charles did a horrible job on my windshield. Left a trim piece loose under my hood. If my husband hadn't opened it to look to see why we had a noise coming from there,we'd have a bad mess. Glass all over my car,cut our hands getting it all removed. Took him over 3 hours to do the job that seems to be rushed and not fully sealed. Air sounds when driving on the highway. We will be needing someone to completely start over and get the job right. Sensors weren't calibrated. Rushed and said he needed to get to next job. Another guy showed up and they still couldn't get this done right. Unacceptable.
-
June 2024 by SHELLEY LANSAW
Quick and professional- friendly well informed staff - great service
-
May 2024 by Tyler Martin
There was an issue with my first install. Which was done at my house. I called and let them know. They scheduled an appointment for me at their location here in Lexington and corrected the problem at no cost. I recommend requesting an OEM replacement. They will give you the cheapest thing they can find if you don't.
-
March 2024 by Karen Collins
Fixed her right up!! Safelite came to me. Thanks Trevor!!
-
March 2024 by Jan Burdine
Friendly, helpful and a GREAT repair!
