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January 2024 by Man Made
Not worth the money you spend rooms aren't cleaned right service is terrible from management though housekeepers are friendly but I wouldn't recommend this place to my worst enemy stay at your own
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November 2023 by mustafees khan
I recently stayed at this hotel and I am very happy with my stay. The rooms are large and everything works. The staff is very friendly and welcoming.Rooms: Very spacious rooms
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October 2023 by Becky Lapidow
DO NOT STAY HERE. STAFF IS INCREDIBLY RUDE! Everyone else I've experienced in Kentucky has been great. However, the staff at this place are awful. Do yourself a favor and stay at the Marriott Downtown. The staff there is incredibly friendly and helpful.
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August 2023 by Sheppard Fite
The 5 star service review is for Amal. She is absolutely INCREDIBLE!!Food & drinks: Amal was so kind and gave me biscuits and gravy on a day it was not being served!! Thank you so so much Amal!
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August 2023 by kelli k
The staff were friendly and very accommodating! I was in town for a funeral and they assisted with many things to make my visit enjoyable.The mattress on the king bed was in need of replacement- my husband and I kept rolling to the middle lolMy son said the mattress in the roll out sofa was in need of replacing as well.Plenty of room to spread out.The dishwasher was so loud, it woke me up a few times. It also didn't open the soap hatch.The room was cleaned well.The pool and hot tub were clean and working but the stench of mold in the hall was horrible.I have already booked a future stay here.Rooms: The mattress need updated.Nearby activities: Close to keenland and many other Lexington favorites.Safety: Well lit area.Walkability: Very close to numerous restaurants within walking distanceFood & drinks: The breakfast was nice and Ruby have a good selection of wine and adult beverages at very reasonable prices .Noteworthy details: The pool and hot tub are nice, the firepit and basketball court an excellent outdoor feature.
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August 2023 by Brandy Flint
Please believe all of the bad reviews, they are ACCURATE!! I am a Marriott rewards member and only stay at Marriott brands when I travel so I know what the Marriott standard is and this hotel is not it. The hotel as a whole needs to be updated, the walls and carpet are scratched/worn & dirty and everything is falling apart. The room I was given was horrible. The mattress that was on the bed was an afterthought. Springs were coming out and when you sat on the bed the springs sounded as if they were popping. The bedroom & closet doors had reddish brown smear stains on them and the bathroom tile was filthy. After traveling all day I was too exhausted to deal with it so I just powered through. Needless to say, I woke up in pain and did not have a good nights sleep. The next morning I let the front desk know about the room conditions and that I was checking out early and going to another Residence Inn. There was no apology and no acknowledgment of them fixing the issues. I went to the Residence Inn across town and was instantly treated better, the front desk person, saw I was a rewards member and thanked me for my loyalty. I didn’t get that at the other hotel. I will NEVER stay at this location again and I would not recommend to anyone! Please heed my warning…
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August 2023 by Ross H.
I very recently stayed there. Very impressed! The hotel and amenities were great. However, the staff made all the difference. A gentleman by the name of Dan went above and beyond. He was so helpful. Very professional yet down to earth. I felt as though I was talking to a friend. Well done
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August 2023 by Julie South
The suite was clean and ready when we arrived. The room was set up for 4 people and there were not enough plates, glasses and silverware but for 3 people. When we put our water in the fridge it all fell on the floor as the door shelf was taped together and broken. The aerator on the dishwasher was flooding under the sink and on the floor when we ran the unit. We could not find anyone to help at the desk for the evening shift or afternoon shift when we were in the hotel only in the morning. When we used the BBQ outside there were no cushions for chairs and again no one at the desk on break again.The breakfast was nice and overall the hotel is clean. The best part was the location.
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August 2023 by Mabel Calhoun
Very nice hotel, especially for families. We will stay here again. We got a 2-bedroom suite which was perfect. They have a nice breakfast and pool area too.
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August 2023 by Deborah Laverty
This hotel is the worst. I would leave it no stars but it is not an option. The laundry facilities do not work and are not maintained. They have charged me for an extra night which even w intervention from Marriott has not been resolved. They do not even have the courtesy to respond - they just close the request. When I call Marriott there is never a manager on duty to respond. Worst customer service I have ever had at a Marriott and I have been a platinum/titanium member for years. There are other very good properties in the area - stay at one of those. This is the worst Marriott property I have ever stayed at.
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June 2023 by The R.
CONDEMNED MATTRESS BOXSPRING! pictures may explain it, but here we go.Traveling with 6 total people & dogs from outta state. 2 are elderly (1handicap), 2 adults, and 2 kids.Lots of luggage.After waking up, we find out that we are sleeping on a condemned mattress boxspring. The front desk & maintenance people are shocked, but the head maid said it's been there since she started working, so IDK...They move us to a new room, so we have to pack everything up & move upstairs. 2nd room has a tub that won't drain, a toilet that has trouble flushing & our key cards wouldn't work.Got the keys "fixed" so many times that the front desk started making fun of my wife.The maintenance man was very nice & fixed the tub. He had to find a part for the toilet & said it would take 45 min, so we declined. Floors looked like they were never vacuumed. They comped us 1 night.Overall, this was a very poor experience. Condemned matress!!!!
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April 2023 by Christina
Jamie at the front desk was absolutely amazing! The hotel was awesome! Great location, wonderful breakfast and amazing service! 10/10!!!
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March 2023 by Becky M
I enjoyed the spacious suite and the separated areas, which was more of an apartment than a hotel room. It had a full kitchen, a large full closet, and drawers at the sink. I didn't use or need any of that since it was just an overnight stay, but it was nice to have the option. It was very pleasant to look at overall. The water was nice a hot for my late night bath, too.Also, the pool area, fitness room, breakfast seating, and patio areas were well-placed, giving it some privacy and a homey feel. The lobby has a fireplace and vaulted ceilings and lots of space to relax.I would have given the rating a "5 star," except for these items: The mattress was a bit worn out and the room had an old odor to it like the carpets needed to be washed. The bathroom ceiling vent had a pile of dust and the fridge wasn't wiped down on the handle and the inside shelving. The bathroom shelf had some specks of something and the corner of the bathroom floor had an accumulation. It could have used some extra TLC on the cleaning, but it's okay.
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March 2023 by Michelle Ashcraft
We stayed here again this past weekend. Me and my husband commented about how it seems as if they've updated some. We love the rooms, rates are reasonable and staff was pleasant as usual. The same great staff and accommodations Staff is awesome!!!! Accommodations are above average. We are very pleased with the residence innFood & drinks: The Texas roadhouse located in front of the hotels is a must visit !!! The food there is always great !!
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February 2023 by Tim Rosen
I keep returning to this hotel property mainly because of the staff.James at the front desk was exceptional in assisting us at check in last night. After speaking with him later in the evening he mentioned that he has been with the company for over 13 years (and it shows!)How valuable, even rare, is it to have staff with longevity in their jobs.I trust to have a similar, pleasant experience in my next stay, soon
