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November 2023 by Indulf C.
You think you got a good deal here? Well, you are wrong!They cheated you and you haven't yet figured it out.They cheat everyone.The only people to get a good deal here is the business itself by stealing from their customers.They only care about making money, NOT the customer.
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October 2023 by Dub F.
Purchased a used car. they had cleaned it up and hidden the defects. including resetting the computer so that the check engine light would not be on. the check engine light came on after purchase on my way home. cost me thousands. they don't care. stay away from these crooks.
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October 2023 by Kim E.
I moved to Lexington in 2017 and January of 2023 my Ford Fusion which has been my favorite car took a turn for the worse (nearly 200,000 miles - transmission leak). As it's been a wonderful car! Byron at the Ford Service explained my options of cost and he also referred me to a car salesman because it wasn't worth the cost due to high mileage so I traded it and it was the best move! Paul Miller Ford staff are all phenomenal folks! If any issues with your car/truck... I highly recommend Paul Miller Ford service to look at it and ask for Byron!
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August 2023 by Robert J.
Purchased on line a 2021 Subaru Impreza Limited earlier this year with them and am very pleased with the transaction and wanted to call out Bradford Baylor and Josh Williams. The transaction went smoothly and I can attest to their professionalism. All dings were presented by Josh and the shipping from Kentucky to California went relatively smoothly. Originally I looked at a similar car at a Subaru dealership in Miami and was very disappointed. I would certainly buy another car from them in the future.
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March 2023 by Lisa W.
Always friendly and attentive to my concerns regarding my older F150. I showed up on a Saturday with what I thought was a major truck issue, but turned out to be minor issue. They took care of it immediately. Love the service department here. Especially Jennifer!
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March 2023 by Nathan H.
I've had a reservation through Paul Miller for a bronco since 2021 but have been waiting for the shadow black or body colored hard tops to be an option. Since the options I want are still not available I keep waiting til the next model year to check in with them. Last week I logged in to my account to pull up my reservation info to call them but find that the dealer had ordered a bronco under my reservation number and sold it to someone else, and they did all this without even talking to me. Paul Miller also never refunded my $100 deposit for the reservation. I have called 4 or 5 times now and talk to a woman named Keisha every time and she has put two messages back for a specific manager to call me back. I haven't heard from this manager in 5 days now. Between my wife and I, our last 3 vehicles have been fords and one of them was from Paul Miller but never again will I buy from this crooked dealership. I want my $100 deposit back and I want to know why they think it's okay to order with my reservation and sell to someone else.
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January 2023 by Doug S.
Christie in Ford service has been a Godsend for this service department. And mainly because of this lady, I'm leaving a 5-star review. Christie will stay in touch with you on the repairs. She will also make sure you have something to drive if your vehicle is in for warranty repairs that'll take longer than 24 hrs.
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December 2022 by Fernanda C.
If I could give zero stars I would. I have bought 5 vehicles from them, totaling at least 250,000. But when you have an issue, they don't answer their phone, you can leave multiple voice mail messages, they don't call back, their line hangs up on you after you press the numbers trying to get to the right department. I had multiple issues with them not wanting to perform factory safety recalls, charging me for things I had already paid for (oil changes), the list is endless. At this moment they owe me $1,600, and they have owed it for over 2 months for a reimbursement, and i cannot get them to give me my money. Unbelievable. I will never ever in my life buy a truck from them ever again.
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August 2022 by Josiah C.
Vehicle had a drivetrain issue covered under warranty, vehicle is still in the shop over 6 weeks later and they are saying their is currently no known eta on my repairs. Fords warranty is worth as much as the paper it's written on. Never buy from Paul Miller.
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June 2022 by Martin W.
Reserved in oil change for 11:30 a.m. The job was completed at about 2:15 p.m..Nonchalant employees.When I got home I noticed my hood wasn't latched. Avoid this place.
