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November 2024 by L O
Been working with them since February 24 to get a motorized wheelchair for my husband. Needless to say we still don't have a chair. They never call or contact us with updates , I have contacted them so many times only to say it's Medicare. Pam the rep handling this never contacts us with updates. I think they got upset when I spoke to her supervisor now when I call it rings once then it hangs up.I would not ever recommend them and was warned not to go there in the first place. They are definitely not in business to help the disabled or handicapped ,they have made my husband feel less independent than ever by not supplying him with equipment "needed " for his independence. I am going to call Medicare to make sure a chair was not approved and not given to us, and to see if chair was even ordered in first place . There are many many other companies in our area that supply disabled chairs and we're going to purchase a chair elsewhere and I recommend going anywhere but patient aides and waiting a year without one.
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November 2024 by Kelly Hill
Just sharing a quick experience. I’m from out of town visiting to attend our grandson baptism. I broke the frame on my CPAP mask frame night before last. Last night was not a good night. I struggled all night long. My son-in-law that works at one of the local hospitals and recommended Patient Aids. I came here to buy a brand new one. I have supplies at home but knew the frame was an awkward part so I was ready to buy the whole new setup kit. The two ladies working, the store were absolutely phenomenal and knew exactly what I was looking for when I explained what part broke. She was very knowledgeable and very kind. This is my first visit to KY. They had a frame with the strap that was a demo kit and were able to provide my immediate needs without having to get a whole new setup. WOW what a positive experience. I’ve lived in Seattle / Everett for 33 years. Now living in UT. I’ve never had such a kind experience. Thank you!!!
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November 2024 by Wanda Goodlet
The lady that answers the phone I think her name is Betsy. Is very Rude and I really don't think she knows her job
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October 2024 by Steve Kinkel
The staff was very knowledgeable and efficient and the process went smoothly.
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October 2024 by Daniel Mahoney
Very professional staff. They were very knowledgeable about the products.
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October 2024 by Micaela Romero
This place got me a wheelchair and deliver it to my door within days! Such a great place when you're in a time and need and they are wonderful people. The doctor told me they was very pleasant and helped them help me!
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October 2024 by Penny Mckinley
The respiratory therapist was very friendly. She went over all aspects of the machine and what they did, and how to adjust the settings. Left feeling very comfortable that I understood what to do.
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September 2024 by Patricia Fields
Very, nice caring people. The gentleman that delivered my equipment was so very friendly. Recommend them highly ? ?
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September 2024 by David Berry
They were very professional and kind.
Love my new cpap.
Thank you Patient Aids.
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September 2024 by Meccah Crabtree
This place is a JOKE dont use them I don't and won't recommend it
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September 2024 by Ann E.
Excellent service.
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September 2024 by Ella Jane Davenport
The wheelchair - since you did not provide the leg rests and advised us we would be taking the leg rests we used at rehab - it takes quite a bit maneuvering to get them lined up! Very frustrating!
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September 2024 by Ruth Sims
I had an appointment with Kathe re a new ResMed C-Pap machine.
(update from my previous ResMed I was using). She was very helpful in showing me how the new model works, how I can make adjustments, and who I can contact if I have any questions about my new machine or the equipment that goes with it. She is an asset to your business.
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August 2024 by Jo Gawthrop
Thank you for helping with my TED stockings after surgery! Outstanding service!
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August 2024 by Linda McDowell
Sat down and showed me everything needed to know to come home and use my new machine. Excellent demonstration.
