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“Had issues with my text messaging app unable to send text messages went to Verizon wireless store on richmond road Verizon sales representative was able to fix text messaging app. Able to text again.”
“The only place who hads the parts on hand for my phone screen (s23 Ultra). Had it fixed in an hour and was very knowledgeable, friendly, and polite. I drove over an hour and passed multiple other phone repair stores to come here and I'd do it again in a heartbeat.”
“Had some issues with phone took to Verizon and the Verizon sales representative help me get my phone cleaned up and adware taken off good customer service also help reset network.”
“Highly recommend. Took our family iPad in for the screen to be replaced. He fixed it under half an hour and was helpful to install a tempered glass screen protector too! When the one he installed had smudges on it from installation he replaced it with a new one! Very pleased. Thank you for your help!”
“This Boost location took Customer Service to a new level! My phone hadn't worked(dropped calls/no to little data) probably for 3wks. I called 611 everyday with ZERO real help(power off phone, airplane mode, chk for updates). I went into the store VERY upset, the owner took my frustration serious. He called a manager got my coverage changed, went back next day telling him it's still not working properly. He GIVES me a NEW phone to TRY & see if my service got better. After 2 days they provided me with a NEW phone & I haven't had 1 issue since. They have reached out to make sure everything's still working. If you need a retail location that cares about their customer, please visit! They also have some great accessories for IPhone & Androids.”
“Me, my wife and son recently upgraded our phones. We stopped at a different location and proceeded to tell the guy what we wanted for our up grades as he was explaining the prices and billing. He said he would check to see what he had available in back and was gone for a few minutes. He returned with higher gb phones, not in colors we had chosen and said this was our options at higher cost. Also said we would have to take phones home to transfer and then bring old phone back to get trade in. We did not do our upgrade there and left.
As we were leaving we called AT&T store in the Fayette mall and spoke to Harley add asked if she had what we were looking for. Harley said she had what we needed. When we arrived here we were greeted and immediately began all the necessary information to have the phones we asked about. Harley was knowledgeable and quick to get us checked out and started transferring our old phones to the new ones. Harley and her associate was a great improvement form the other store we visited. Harley C. and Travis (I think was his name) are awesome people to do business with and a asset to AT&T.”
“Solving your plumbing needs for your home is our number one priority. Often, the plumbing problems you face at home can not only inconvenience life, but also threaten house and property. We understand you need to resolve your plumbing problem quickly, and we have streamlined our service so we can solve your problems quickly.”
“I went in an unhappy Straight talk customer and left with a new (refurbished) phone which I like (Moto Stylus) and an unlimited text and data plan.
Having Angel (that is her name) help me really made a difference. I'm not sure if Straighttalk has customer service anymore but thanks to Angel, I'm now with Boost Mobile.”
“I give Maritza a 100, her customer service is excellent. There is no problem that she cannot solve. He treated us with the utmost respect. She never tried to get more money from us, only what was necessary for our situation. Every time we go to another Cricket store they treat us badly, thank goodness she speaks Spanish and was able to explain everything to us. Many times when we go to another store that speaks Spanish they tell us that they can't help us or they try to sell us more things than we need. Thank you Maritza”
“Staff is super friendly and always really helpful. The really pretty younger girl really knows her stuff to be so young. The manager Vanessa is on top of anything and everything! She is fluent in english AND spanish. She always has the place clean and welcoming, from the parking lot to picking out a phone,plan, and case. To checkout. She tries to be as helpful and kind as she can poss be. THX North side cricket store!!! SincerelyP”
“Zach helped my wife out with her new Samsung and he did an awesome job! This guy is an asset to this store and you should try to keep employees like him. He would be the reason my wife and I would return to this store for any future help. Thanks Zach!”
“People that work at this Cricket Wireless were extremely helpful they went out of their way to help make sure that my phone was set up 100% they are all very friendly recommended Wireless retail store”
“Ayden..nour.......manager Broadway store Lexington ky customer care .
..kimore.gave me outstanding customer service......many thanks.
Terry edwards”
“The young lady working today 10-3-18 extremely disrespectful. No name because she didn't have a name badge on. Needs to learn how to respect her customers because without her customers (if you are reading this young lady) she would not receive a check. Just remember that your customers are the reason you get your check.”
“Very satisfied with the service I received. Staff went above and beyond helping me get a friends phone set up. He was knowledgeable and solved my problem with great patients. Just wish i would have gotten his name.”
“Lemme just start off with the 5 stars go to Karime and not the other lady who works there when karime is not available. So my bill was due on the 18th of this month and I had been so busy thru the week I honestly had forgotten to make my payment. As I had just paid my other phone bill i literally straight up forgot to pay my cricket bill. So on the 19th I visit this location. Hoping to be assisted by karime but she was off that day. Instead I got the other chick with glasses and a bad attitude. Upon entering the store she was sitting in the chairs at the table in the middle of the store watching tik tok. I told her I just needed to make a bridge pay. She then proceeded to tell me that since I didn’t make my payment on it’s due date or make a bridge payment before my phone was cut off that I was going to have to pay the whole 73.00 to turn my phone back on. And that it was impossible to make a bridge payment. She noticed the large sum of money I had in hand and just assumed that since I had the money(which I could’ve paid the whole bill. But I had other things to handle like first month and deposit at this apartment) I should pay the bill. She was very rude on top of that so I just left the store. Today I get a text from cricket saying that I’m able to make a bridge pay even after my phone was suspended. Which I did. But my thing is. Why lie and tell me I can’t make the payment when clearly I was able too. Worse customer service ever. But karime. Is the best. That’s all.”
“I chose 4 star because there was a mishap with receiving a defective battery from Apple which required that I make a 2nd trip to the store, but KEEP READING. This store is a perfect example of how an issue should be handled. Both individuals were professional and explained the situation in detail so that I knew what was happening. A 2nd battery was ordered, they expedited its replacement, and contacted me when it was ready for pickup so I didn't have to make a 3rd trip to the store (I live 35 miles away in another town). Beyond this mishap, the team was also very personable and I felt like a customer and not just a "number". Great overall experience despite the small issue.”
“Aaron Scott was my salesman. He was awesome and very professional! Answered my questions and made sure I understood everything! I would give him a 10 if that was possible. I will be referring him to family and friends!”
“Boost Mobile is my favorite phone company at this point. This is the store which I use now, at first I choose is because it was close to my house but after a while I have started using this store because the girls who work there r so friendly with us and the company has different options for service which I need to use regularly. Very happy with my boost Mobile store.”
“Javony is the absolute best of the best at this store. Had a fraudulent account on my account that wouldn’t go away. He spent more than 2 hours working through it with various branches of ATT customer service. I could not have been more pleased. This guy deserves to be a manager!”
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“The Verizon sales representative that helped me today was simply amazing! He was very helpful and knowledgeable. He was very patient and guided me in the right direction on what I was wanting and needing. I am thankful He was working in the store that I shopped at today.”