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July 2024 by Brenna Wallin
I normally don’t feel compelled to leave a review but I had such an overwhelmingly positive experience here that I feel I should. When my kitten tested positive for FELV at a separate clinic I was determined to find someone who knew a lot about the illness so she could get the best care possible. Dr. Mills and her staff had information and options on hand that I hadn’t encountered with any other clinic. They were kind and respectful throughout the entire visit and above all gave my kitten excellent care. I will be returning to the Hospital for Cats for all future visits❤️ (picture of Sassy below just because)
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July 2024 by Lily Beard
This is a good clinic for boarding services and for well behaved cats, but it’s hard to get proper care for difficult cats. They’ve always been great with my nicer cat, but it’s been a challenge with my feisty one. It started maybe a year ago at a routine checkup, routine shots and what not. We got to the physical exam for my feisty cat and they ended up not finishing it for safety reasons they said. They didn’t look at her ears. This struck me as odd since this is a specialized vet clinic for cats. I assumed they’d be capable of examining uncooperative cats and used to it. I even offered to help hold her down but it’s not allowed. Flash forward to recently, she starts having issues with her ears. I take her back in, they don’t find anything. Not long after we bring her back for boarding and they actually do end up finding an issue with her ears. We get ear drops and make a follow up appointment. I take her to her follow up and she’s being difficult as usual, and they say they likely will not be able to look at her ears. They suggest I leave her for a few hours so they can give her a gabapentin shot and pick her up later. I expected a quick check up and hadn’t planned for this, so I end up just having to leave. We have tried doing the liquid gabapentin at home before bringing her, but she won’t swallow it. Trust me we’ve tried. I’m talking a two man job, one of which is a registered nurse whose been giving uncooperative patients medicine for decades. But we just could not do it. I’ve explained this but they’re still very insistent on it. It’s just inconvenient for appointments to either have to be a drop off pick up situation, or just not get properly done. I wish they’d just wrap her in a towel, hold her down, and get it over with. They say it’s to not stress her out but I think dragging it out every time is more stressful. I hate to leave a poor review and I never do this, but I feel it’s important to let other people with cats like mine know what to expect. If you have a difficult cat who will actually take gabapentin, you’ll be fine. But if you have a majorly difficult cat like mine, you might struggle. Like I said, they are great with my nice cat. The staff are friendly and it’s not my intention to bash the entire clinic. I’m just frustrated that a clinic specifically for cats doesn’t seem to have the procedure for the non-cuddly ones down. I love my cat more than anything and just want her to receive equally good care as my other cat. (Edit) to anyone reading this, they want to say they’ve offered “many other options” to save face. The options are exactly what I’ve stated. Giving her liquid medicine which she won’t take, or doing the gabapentin as a shot. They offered another kind of medicine that’s not gabapentin, but its once again an oral medication, which we’ve established my cat won’t swallow. I don’t like being made out to be a liar, I tried to be nice.
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July 2024 by Lynn South
Useless, wouldn't even answer a question about a particular medicine
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June 2024 by Daniel Priego E.
Our cat had been a regular patient of Dr. Mills ever since he was a few weeks old. However, after two years, we had to cut ties with her and her cat hospital because she made a series of negligent decisions. Among the most serious ones, I can mention the following. Our cat started showing a limp on one leg that seemed to be a relapse of a patellar luxation condition that Dr. Mills had diagnosed him several months before. Instead of asking to have a physical exam, she prescribed over the phone an opioid painkiller for several days. She asked us to wait and see before doing any examination or test. In the meantime, because of the Tramadol scheme, our cat was all groggy, not eating or drinking water as usual. We were not going to take any risks with our cat's health, so we took him to another place. After sending back a series of radiographs to Dr. Mills, she confirmed a broken kneecap, which led her to suspect he could have feline knees and teeth syndrome. However, to diagnose it correctly, she would have to do dental X-rays. The issue was that in the next two days, our cat started with a new limp in the other leg, and Dr. Mills insisted on taking the dental X-rays at her office. The bad news is that her X-ray machine was broken, and it would take another three weeks to get one. It was incredibly unprofessional of her to suggest that we should wait until her machine arrived instead of suggesting another place. Meanwhile, our cat would have to spend all that time with at least one kneecap broken, without any treatment other than opioid sedation. Of course, we didn't follow her advice and took X-rays in another vet to confirm that we now were dealing with both kneecaps fractured . With the dental X-rays and new limbs radiographs at hand, Dr. Mills ended up suggesting between the lines that the most humane option would be to put our cat down since those fractures were not candidates for surgery. We were not going to give up on our pet so quickly. Luckily, we did our research and even contacted the main researcher who led studies on that kind of syndrome (Dr. Langley, based in the United Kingdom), which prompted us to look for an orthopedic surgeon. One year later, after a surgery at the Metropolitan Veterinary Hospital in Louisville, our cat is now playing and living a normal and happy life.
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October 2023 by Kyle Jorgensen
Always treat our cat with tons of respect. Really appreciate everyone here.
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October 2023 by Mike Neff
Good people to look after your cat's health needs.
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September 2023 by Nancy
Our aging cat is doing so much better after treatment with Dr. Mills and staff. Not cheap, but thorough and knowledgeable. Sophia and family are grateful.
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July 2023 by Jason Robinson
Kind, knowledgeable, and loving staff who genuinely care about your cats health and wellbeing!
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June 2023 by Erin Bowman
We finally found a vet who cares for our special cat just as much as we do, and treats him like the family member he is to us. The staff and Dr. Mills are AMAZING caregivers, and are there to provide whatever is needed to ensure your cat has the best quality of life. And that genuine care goes beyond just the in-office visit. Dr. Mills takes the time to write up what was discussed and provided during the appointment, as well as what you can do for your cat at home to ensure they live in a healthy environment. She also took the time to personally call us to discuss a health scare our cat potentially had, which ended in good news and relieved all of us beyond measure. And for that, we are extremely grateful and loyal to her and her sweet staff for years to come.
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June 2023 by Michael Garcia
Lexington Hosptial for Cats saved my cat's life after another local vet bungled her care. We brought Clementine to them with diabetes, kidney problems, IBD, low weight, and cancer... the other vet had wanted to put her down.Well, that was 10 months ago. Today Clementine is 7 pounds, no longer diabetic, has regular stools, and is a happy/healthy cat (for her age ?). I'm so glad for every moment I get to have with Clementine and the constant support and help from Lexington Hosptial for Cats makes that possible.They are really THE BEST vet you can see for cat care!
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June 2023 by Cynthia Hess
Dr Mills was very caring and thorough with our cat and identified her problem, and provided appropriate care solutions.
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May 2023 by Jessie Power
Lex Hospital for Cats was able to work me in for a last minute appointment and were able to work with my schedule. Staff was very friendly and took their time to explain things throughly. Staff was super knowledgeable and had genuine concern for my kitty. I would highly recommend this vet clinic!
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April 2023 by Lauren Hart
Dr. Mills goes above and beyond by always keeping the owner fully informed and involved in every decision she makes. She genuinely cares about the cats and I trust her practice fully!
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February 2023 by Cora Robinson
My cats eye has been messed up since early January, she has been treated at this veterinary practice twice now and it has gotten considerably worse since being treated here. I came in for the third time recently and after waiting 50 minutes in a waiting room (i’m aware i was fit in at short notice but they didn’t acknowledge a long wait or apologize). Dr. Mills told me that my cats problems were likely a manifestation of herpes, which she had already been tested and diagnosed with at this veterinary practice as well before having issues with her eye. I asked the vet why she hadn’t been originally treated for herpes outbreaks if they were aware she carried herpes and aware herpes caused eye problems. I was told it’s because herpes medication is very expensive, it’s more expensive for me, and more profitable for them, to continuously mistreat the same issue. After questioning why she hasn’t been treated for what the issue was assumed to be at the beginning I was told that if I didn’t feel like Dr. Mills was an adequate vet I could go somewhere else. Which I have made the decision to do. My experience here has been that they do care about cats, but are condescending with people with poor bedside manner and fail to provide adequate treatment the first or even second time.
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October 2022 by Crystal Rattliff
Dr. Mills is super knowledgeable and the staff are very nice!
