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September 2024 by Anna Newton
The LensCrafters store at Macy's in Fayette Mall in Lexington may be small, but it has an extremely helpful salesperson, making the purchase of glasses a pleasant experience. Misha (the salesperson) is very knowledgeable about the "ins" and "outs" of ordering a pair of glasses and is very attuned to the needs of her customers.
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August 2024 by Rob Wardlow-Todd
I stopped in store today to look at buying glasses. I already had my prescription from my eye doctor. As soon as I started looking, a lady who was standing next to me said… do you need something…with her cell phone in her hand texting someone. I said yes, I am looking to buy some glasses. She said well the optician is is out til Friday afternoon. I said ok, I already have my prescription. She said but he has to verify your prescription so… I said ok then I will go somewhere else to purchased them. She went back to her phone. They were 3 ladies looking at glasses when I walked in to Macy’s. What ever happened to customer care, going the extra mile for someone that is at your job looking to make a purchase…. Very sad
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May 2024 by Nirvana Nawar
Very professional, knowledgable and friendly doctor! And great staff too! Highly recommend.
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February 2024 by Dwight Butler
Great experience & customer service from Kelly & Shelia!
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December 2023 by Robert Greene
They asked if I wear a baseball cap to get a proper fit for active wearing of my glasses. Had me get a cap to insure a proper fit. I checked at the Lexington Green store for selection. I returned to check my fitting and finalized my purchase.
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October 2023 by skyler caudill
The associate I dealt with was fantastic. I believe her name was Sheila and she was the store market manager. I came in not really knowing what I wanted for a pair of new prescription glasses and had a few questions. She was super friendly and very knowledgeable and got me taken care of In a timely manner and I was very happy with my purchase and experience!
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September 2023 by karen riley
Staff was very friendly and helpful.
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September 2023 by Shari Raney
Competent and friendly service.
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August 2023 by Angela Woodward
Absolutely disgraceful experience. Avoid this place. Not one member of staff here know what they are doing. Left me sitting close to an hour before telling they were treating me as a walk in (I had an appointment). I had completed my in take forms as requested with the required notice, they tell me I had to resubmit them after I had been there close to an hour.
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July 2023 by Amber Courtney
We had a great experience today here & would highly recommend. We originally had appointments for our kids at another Lens Crafters but on our way there today they called & cancelled. We live about an hour away & since we had already started on the road I was searching for another place that took our insurance that could get our kids in today. This was the last place I called & the gentleman was super friendly & got both my kids in within 30 minutes. The optometrist was so thorough! She checked so many things out, stuff I’ve never seen eye drs check before. The lady that helped us check out at the end & order glasses was phenomenal. I would highly recommend this particular Lens Crafters!
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July 2023 by krono terria
The doctor was not good at her job. Very fast consultation ended up in giving me the wrong prescription. I cannot see anything with it. Avoid this place at all costs.
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May 2023 by Marcus Jackson
The optician at LensCrafters in Macy's in Lexington was absolutely amazing quick and efficient
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April 2023 by Nathan Bobart
Sheila was extremely helpful and was able to adjust my prescription Ray Bans for me right there on the spot! She took the utmost care and did everything to fine tune them and ensure that they were the perfect fit for my face. She also let me know that I’m able to get my customizations done in store (which is something I’ve always done online, but I love the idea of being able to try the glass before I purchase them).I definitely recommend Sheila and Team at LensCrafters in Macys at Fayette Mall
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November 2022 by Donald Wayne Harney
I had a great experience. Sheila was a great lady to work with. She was very knowledgeable of the entire process. She was very helpful. I would and will return to her in the future.
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October 2022 by The smiler laugh
Jack Newland at lens crafters is excellent licensed optician and very nice person.
