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March 2024 by Veronica Bennett
Can't say enough about the people there! Big shout out to Bill! So kind and nice to someone that had no idea about a car. Thank u Bill. You made this experience so wonderful. And thank you Brittany for all your help too
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March 2024 by marykaye wilson
They staff is professional and courteous. They did a great job repairing my car.I highly recommend this company.
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February 2024 by Leighanne Wilson
Jessica and Brittany were amazing, taking care of my repair quickly. They made me feel like part of the family. That was nice and I will refer anyone needing repairs to Ky Collision on Palumbo. Thank you all for changing my stressful situation into a wonderful experience! You all are the best! And the repair work on my car looks amazing. I just couldn't ask for a better experience. Please let the tech know he did wonderful work.
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February 2024 by JAMIE FURR
I r had my vehicle repaired at Kentucky Collision Center recently. I choose Kentucky Collision because of the reviews I seen on Google and they did not disappoint. I received exceptional service from every member of their team. In particular, Brittany, who works as the receptionist stood out for her warm and welcoming demeanor, She is very personable and makes you feel like family. I would recommend this place to all my family and friends just from her service alone.Jessica was my estimator and she kept me informed from start to finish on on the process of my repairs. She made sure any questions I had were answered in detail. She made the entire process as smooth as can be for me.The technician responsible did an incredible job restoring my vehicle back to pre accident condition. The cleanliness of the vehicle was above expectations. They also surprised me by mail with a Star bucks gift card as well for completing the survey that they sent after repairs. All around great service
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February 2024 by Shamare Penman
I recently had the pleasure of utilizing Kentucky Collision for assistance, and the service surpassed all expectations. The professionalism exhibited by Brittany was truly commendable. From the prompt response to their efficient service that I was provided, every aspect of the experience was top-notch. I highly recommend Kentucky Collision for their reliable and customer-focused service. Thank you Brittany ?
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February 2024 by Jacki Morris
This place is amazing they have fixed my vehicle twice. Jessica did amazing at staying in touch and getting my vehicle in and out quick and the receptionist She did a great job also.
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February 2024 by Carla Robleslopez
Brittany and her partner Jennifer went above and beyond with the handling of my vehicle. Brittany even cleared my vehicle out and saved my belongings until I was able to come by and fetch them. I contracted Covid again for the 4th time since 2020 and this was the worst I have ever felt. But she allowed me to have time to try and feel better before making the 2 hour drive to pick up my stuff!!!! KY Collision Palumbo is the place to go if you want to be treated like family. Thank you Ladies
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February 2024 by Elizabeth K.
Incredible service from the Kentucky Collision Center on Ruccio Way. They are incredibly communicative and their workmanship holds up. My poor car seems to be a target for terrible drivers in the city of Lexington and I tell USAA that this is my preferred shop for all vehicle repairs. They work well with the insurance company and I don't have to worry about them not communicating with the insurance company. They also do a lovely job detailing the vehicle after they repair it. I will always recommend this as the shop to bring vehicles to.
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November 2023 by Dominic Jenkins
I’d like to give a big shout out to Brittany and Quincy at Kentucky Collision Center. They’re so awesome and professional. I’d like to give another shout out to the people who worked on my truck. I posted before and after pics below where I got rear ended. They did an awesome job. I will definitely be referring Kentucky Collision Center to everyone. I will definitely be using them in the future for my automotive body work needs. They even detailed inside and outside of my truck when I picked it up. Once again excellent work team great job.Services: Painting
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November 2023 by Carla Hall
The KCC-Palumbo Team is the best ever! Tony, Brittany, Bill and the entire KCC-Palumbo are absolutely wonderful. I had some damage to my front bumper and they made it look like new! Kudos to the young man who performed such great work on my bumper. Thank you again!Carla HallServices: Painting
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October 2023 by Katie Black
KY Collision Center did an excellent job fixing my car after an accident. Brittany was able to answer all of my questions and was super helpful in getting me in as soon as she could. Definitely recommend KY Collision on Palumbo Drive!Services: Painting
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October 2023 by Sharon Keys
I take my car in for repairs in a couple weeks so I can't give a repair report at this time but what I can say is their customer service (scheduling my appointment and letting me know what to expect) has been EXCELLENT!
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September 2023 by Robert Coney
Mohammed handled my collision. He did an amazing job! Great communication and all around great service. I got my vehicle back on the road in a timely manner and was very pleased with the results.I added some before and after photosServices: Steering & suspension repair
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September 2023 by Becca Donoghue
After some extensive hail damage to my car, I came to KCC. They made the process so easy, communicated the entire way, and had it repaired in no time. A big shoutout to Tony and Brittany for the excellent customer service! Will most definitely be returning to them for any future work. And will be recommending this team to everyone!
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August 2023 by Heather Ross
Ii haven’t even had my vehicle repaired yet but I had several estimates prior to this one and none of them felt right. I trust Mohamed and he explained everything to me. He was confident and I was sold. Also I love the girl at the front desk! She has a northern accent with sass (in a good way) but she is very helpful and I appreciate the realness about her (it’s like the family member that doesn’t sugar coat. The one you go to for everything) Will update after repairs although I’m sure I’ll just have more good things to add!UPDATE: just as I expected repairs look great! Like what door dent. Will never go anywhere else. I have zero complaints!!
