-
February 2024 by Bree McGaffey
I love this shop! I always find amazing deals on remnants for small projects and of course holiday decorating! I was able to create a Narnia themed Christmas wreath with items purchased here
-
January 2024 by Ashley Vela
The manager, Tamber, is amazing! : I love shopping here for yarn and today they were having a sale. 25% off all yarn AND, (on certain brands) buy two-get one free! On top of all of that I had a 20% off stackable coupon that I got from the app! I filled up my cart and went to check out, only to find that the buy two-get one wouldn’t apply. The lady at the register was very unhelpful and insisted it applied it when it didn’t. The computer wouldn’t recognize it but it was posted all over the store. She made us get back in line and wait for the manager, so we did. After waiting, the manager arrived and we couldn’t talk bc the initial worker kept talking over us saying she “already told” us that it was right. After she finished speaking and walked away, the manager just listened and looked at all the coupons. She took her time and even entered the prices the right way for us. She saved us $20 in the process. I am so thankful for her understanding and willingness to not only help, but listen. She is the reason I will be back. Thank you Tamber!
-
January 2024 by Autumn Caudill
Love the yarn selection.
-
December 2023 by Adalhi Aranda
Hard to find anything, very understaffed and messy.
-
December 2023 by Google User
Their employees are literally so dumb they cannot figure out how to do a return.
-
November 2023 by Tara Robinson
Joanns is the place to go for the best fabric, they have such a large variety of anything your looking for! They have a little bit of everything! I tend to find stuff at Joanns that Michaels or Hobby Lobby normally don’t have! I love this place!
-
November 2023 by Kimberly St. Saviour
They need more people at checkout but, the staff was very friendly and helpful!
-
November 2023 by Erin W.
my boyfriend and niece just visited the E Reynolds's rd location in Lexington Ky and had the worst experience with a sales woman. He went in for a specific item that he saw they had in stock. He asked one sales woman about the item and she was unsure, so she went to ask another associate. Before the first associate could even speak to ask the question, the other sales woman was quick to say say, no they don't have it, without even checking. Just an immediate No without any context. My niece was looking through yarn and asked the same woman a simple question and the woman was extremely rude, yet again. This really isn't meant as a complaint on the entire store, but to this specific sales woman. They did not catch her name. But I sure hope she does not act like this with every customer who comes in.
-
October 2023 by Lisa Wright
I visit this location often. I’ve always been helped by courteous knowledgeable staff any time I’ve needed it.Because of my health, lately I have struggled. While many are impatient, sometimes awkward in dealing with me, tonight Amanda, Clover, & Josh all really went above even my highest of expectations to help me. Even though it was closing time, they continued to help me all while being genuinely friendly. I teared up at how wonderful it felt just being treated with dignity and compassion. These 3 are perfect examples of how more of us should be while working with the public Life is already hard & stressful enough. Thank you Amanda, Josh, & Clover. This Company is fortunate to have you!
-
July 2023 by Kathleen Bell
I wish it was a little bigger, but I still love Joann's. Great selection of fabrics, crafts and supplies. Edit: Lexington's new Joann's is fabulous!!!
-
May 2023 by BBC Censored
I visited JOANN's for the first time today. Unfortunately, I did not have a good experience. Very poor customer service. There were two women at the cutting station and only one gentlemen in line... I stood beside the counter waiting on one of them for a few minutes and was completely ignored. Another employee walked over to the cutting station with a cart... I asked her to show me where I could find the Muslin cloth... She pointed and said on your left. There was a lot of fabric on my left. I went back and asked her if she could physically show me because I was new to the store... She was hesitant and I had to ask her again to physically show me where the fabric was. I got the fabric... I had it cut... It was quick and easy as far as that goes... I expressed my concerns at the check out and was given the excuse of the store being busy until I mentioned it was not. The cashier, who was very polite, asked if I wanted to speak to the manager... I declined. I told him that I would rather write a review. A friend of mine who frequently visits the store told me that she always receives poor customer service. I'm going to look for another fabric store.
-
March 2023 by Amy Kitchen
A store full of beautiful clothes and accessories, anything you could be looking for. But the employees or lack there of. 1 cashier and 30 people in line. That's not good management. I will go elsewhere from now on. Maybe joann's in Ashland has better management.
-
March 2023 by Felicia Profitt
Woman just locked the door in my face with 6 minutes begore they close. I just needed to look for 1 thing that would've taken 2 minutes.
-
March 2023 by Elaine Rudy
I love their yarn sales but I wish they had more in stock
-
March 2023 by Nate Hernandez
A literal hellscape.I can't find anything in a timely manner, the employees give off the vibes that they hate everything about me and what I'm going to make.
