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May 2024 by NiKeya “Nikki” Kassem
For a first time shopper, this store left me with a bad taste in my mouth. I came in the store with my father for some upholstery fabric. Being a FIRST TIME SHOPPER, I did not know that I was supposed to bring the fabric to the cutting stand to be cut. So here I am standing at the front counter with only one person in front of me for about 10+ minutes because the "customer" in front of me was an employee and wanted to chit chat with the cashier. I waited patiently. When her purchase was complete, she started to walk off only to turn around to start to ask the other employee what time she was due in to work the next day. No big deal, but where is the motto "customers come first". That is how it is at my store. And it does not end there. Once the cashier finally paged for my assistance, another employee met me by the fabric I wanted only to say (in a rude, CONDESCENDING manner) "Well if you would have brought the fabric to me I would have cut it for you. Well since I'm here I'll carry it to the table for you." When we got to the table, my Dad just mentioned how the previous cut was uneven. Then she proceeds to say in an even more rude and condescending manner, "Yeah I know that, but I'm not even starting from that point. I'm giving you some leeway." Then pauses. "In other words I'm not charging you for this portion." Like we were stupid. When we went to the front counter, my Dad stood for another 5-7 minutes waiting for someone to just come and check him out. I seen at least 4 people on the clock. Why'd it take that long for someone to just come and ring up some fabric?
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March 2024 by Stephanie Andrews
I always find fabric that I wasn't expecting. The seasonal colors give me inspiration to create new projects or recreate old projects with a new look. I look forward to my new ideas coming to life.
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February 2024 by Bree McGaffey
I love this shop! I always find amazing deals on remnants for small projects and of course holiday decorating! I was able to create a Narnia themed Christmas wreath with items purchased here
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January 2024 by Ashley Vela
The manager, Tamber, is amazing! : I love shopping here for yarn and today they were having a sale. 25% off all yarn AND, (on certain brands) buy two-get one free! On top of all of that I had a 20% off stackable coupon that I got from the app! I filled up my cart and went to check out, only to find that the buy two-get one wouldn’t apply. The lady at the register was very unhelpful and insisted it applied it when it didn’t. The computer wouldn’t recognize it but it was posted all over the store. She made us get back in line and wait for the manager, so we did. After waiting, the manager arrived and we couldn’t talk bc the initial worker kept talking over us saying she “already told” us that it was right. After she finished speaking and walked away, the manager just listened and looked at all the coupons. She took her time and even entered the prices the right way for us. She saved us $20 in the process. I am so thankful for her understanding and willingness to not only help, but listen. She is the reason I will be back. Thank you Tamber!
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January 2024 by Autumn Caudill
Love the yarn selection.
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December 2023 by Adalhi Aranda
Hard to find anything, very understaffed and messy.
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December 2023 by Google User
Their employees are literally so dumb they cannot figure out how to do a return.
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November 2023 by Tara Robinson
Joanns is the place to go for the best fabric, they have such a large variety of anything your looking for! They have a little bit of everything! I tend to find stuff at Joanns that Michaels or Hobby Lobby normally don’t have! I love this place!
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November 2023 by Kimberly St. Saviour
They need more people at checkout but, the staff was very friendly and helpful!
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November 2023 by Erin W.
my boyfriend and niece just visited the E Reynolds's rd location in Lexington Ky and had the worst experience with a sales woman. He went in for a specific item that he saw they had in stock. He asked one sales woman about the item and she was unsure, so she went to ask another associate. Before the first associate could even speak to ask the question, the other sales woman was quick to say say, no they don't have it, without even checking. Just an immediate No without any context. My niece was looking through yarn and asked the same woman a simple question and the woman was extremely rude, yet again. This really isn't meant as a complaint on the entire store, but to this specific sales woman. They did not catch her name. But I sure hope she does not act like this with every customer who comes in.
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October 2023 by Lisa Wright
I visit this location often. I’ve always been helped by courteous knowledgeable staff any time I’ve needed it.Because of my health, lately I have struggled. While many are impatient, sometimes awkward in dealing with me, tonight Amanda, Clover, & Josh all really went above even my highest of expectations to help me. Even though it was closing time, they continued to help me all while being genuinely friendly. I teared up at how wonderful it felt just being treated with dignity and compassion. These 3 are perfect examples of how more of us should be while working with the public Life is already hard & stressful enough. Thank you Amanda, Josh, & Clover. This Company is fortunate to have you!
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September 2023 by Arias Hale
Good for doing diy projects
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September 2023 by Jennifer Noel
Staff is very knowledgeable and friendly.
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August 2023 by Sean Smith
It's a Joann's. Nothing special but has what you expect from them.
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July 2023 by Mary Prothe
Had to return cut material. Had no problems.
