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February 2024 by Sylvia Panos
Great, customer service. I love J. Crew's items!
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November 2023 by Gracie Brumfield
Really great employees, but the quality of the clothing a rapidly decreased (especially since becoming a factory store). Just last year you could buy wool/cotton/cashmere sweaters here. Now 95% of the clothing here is acrylic. Extremely disappointing.
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October 2022 by Rafaela DN
Poor selection. Overpriced
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April 2022 by Micah Wallace
It’s 10:20, they were supposed to be open at 10 according to the website, no one is answering the phone either. I’m glad a made a special trip here this morning before work?
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December 2021 by Patricia Snow
Nice people very helpful!!!
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July 2021 by Caitlin Grammel
I went to JCrew to find some pants for work, and Autumn was so helpful in helping me find the perfect pair! She checked in with me multiple times to make sure I was finding everything okay and also talked to me about JCrew sizing (which I was so grateful for). Sometimes when I go into stores the employees ignore me or look at me like I couldn’t afford to buy their clothing because whatever I’m dressed in that day, but Autumn didn’t do that and was really great! Keep up the good work! ??
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May 2021 by Nicola Rohr
Great customer service! Sydney helped me the find the perfect item.
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March 2021 by Elaine D.
J.Crew is known for a timeless clothing line. I'd been searching online for a specific item of rather high-priced apparel. I almost never go to Fayette Mall and not about to at this time. I wasn't having much luck in finding exactly what I wanted, and at a competitive price. Just when I was about to give up, I found it at J.Crew. I went about placing my order, but had an issue with a promo code. Within no time of emailing them, they responded that I should order the item and send them the order number to add the code on their end. They quickly resolved the issue and notified me as such. A shout-out to the elves at J.Crew for making quick work of it. . 26
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January 2020 by ryanwsu4
I found the customer service here to be excellent. The staff really went out of their way to be helpful and even called several stores to help me find a peacoat I was looking for.
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July 2019 by Tanya Straus
Fantastic store, very friendly staff, always find a good deal!
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June 2019 by Daniel Gorash
Probably the best store Fayette mall has to offer
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January 2019 by Timothy Edwards
This place has outrageously priced clothes awful place
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December 2017 by Hailley Haggard
Love the jewelry. A bit over priced I would say, but the often sales does the trick.
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October 2016 by Gary Lovely
After having a problem with another store and not being treated well, I decided to come back to J Crew in Fayette Mall. Not only did the new Store Director (Summers Lee) fix my problem, she was incredibly personal and restored my faith in the brand. I would recommend that anyone shop at this location.
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May 2016 by Daniel Vanover
A little pricey but very nice clothing. Staff is very friendly.
