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October 2024 by Katie Moriarty
On our 4th night, my bags were stolen out of the back of my pickup truck. They didn't have cameras to assist the police.
Safety: Lock your cars!
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October 2024 by Strife
We have some special circumstances where a fragrance free room is required due to major migraine sensitivities (artificial fragrances). Called ahead and discussed with Staff and they not only confirmed fragrance free laundry detergent is in use, but they also made extra effort to ensure room was aired after cleaning with a ozone odor neutralizer ran in room before arrival. Room was fantastic and staff was very friendly and accommodating. Holiday Inn Express has been the only chain so far that has been consistent with this. And this particular facility was by far the most over the top helpful. Would give the staff and service more than 5 starts if possible.
Rooms: Very Clean and scent free
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August 2024 by Mary James
Very comfortable place to stop on a trip.
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August 2024 by A Brock
Stayed here recently while visiting family in the Lexington KY area. Location is great, lobby area and public restrooms were clean; room was clean and well-appointed...only a minor issue of the bathroom door and was brought to hotel management to be addressed. Alison, general manager was approachable; Junine gave super customer-friendly service at check-in, and Kim was a star on the evening desk. Will stay here again. Recommend for a nice place to stay in the Hamburg KY area.
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August 2024 by Travis Johnson
Very clean and relaxing.
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August 2024 by Don Trent
Very very clean bother the hotel and room. The full breakfast had many options, both hot and cold. The only service we used was the desk clerk, but they did their job well. You had to request room cleaning, but we didn't bother.
Rooms: Very nice. Everything was very clean and well stocked....and quiet.
Nearby activities: Easy access to a few distilleries and wineries....we were doing a Two day min-tour.
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July 2024 by Sheri F
Lives up to the brand standard. Clean and spacious rooms, decent breakfasts, good service. Pool was on the cold side, but the kids still went in after sitting in the car all day.
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July 2024 by Caroline Perry
Claims it's in the Hamburg area but it's not. They built this after the Hamburg Holiday Inn and paid Google to have it come up first on searches. The other location is pet friendly and friendly in general. This is not. They allowed my dog and accepted the pet deposit then the next morning when I was leaving anyway harassed me about having my dog with me. They had no manners and acted like scum. Also, this is in an inferior location to the actual Hamburg location and has heavy interstate and other noise.
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May 2024 by Adam Jansen
The EV chargers they advertise as having are absolutely terrible! It's the only reason I booked the place, and it charged super slowly for a couple hours and broke
Edit for response: @IHG - I hope you guys can make that happen. I'll add you guys back into my route and make sure to update my review if so.
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May 2024 by Phillip Williams
Meat and potatoes, clean comfortable room at a good price.
Food and drinks: Breakfast was delicious
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April 2024 by Zach “Mr. ZB” B.
Very nice hotel newer and well stocked staff was friendly and helpful.
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April 2024 by James Reckley
Nice hotel.
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April 2024 by Terry O'Malley
Refresingly nice hotel. Nice desk clerk, whole place looked new, rooms clean, firm mattress, workout room has Life Fitness equipment that worked plus dumbells, quiet room and breakfast was good. Did not smell like pets! Other hotels on this trip were not nearly as nice. Will look for another Holiday Inn for tonight as we head back west.
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April 2024 by Dawn Harris
Room was very clean. Bed was comfy. Really liked the walk-in shower. I had problem getting into my room, had to go back to front desk with my key card a couple times. Staff was apologetic and quick to handle the situation, eventually calling manager in, who was also fastidious in handling the matter. The outcome was the door lock had to be reprogrammed. (Yes, they would have just moved me to another room has they not been booked to capacity.) Only thing that bothered me was the flashing light on what I believe was the smoke alarm, it was rather bright, had to cover my head to get to sleep
Rooms: Had a king room, nice walk-in shower (great water pressure), it was quiet and I'm felt secure.
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April 2024 by Kimberly RevolverPrincess Owens
Nice place even nicer workers and staff.