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June 2024 by Joe L
Don’t try to book online. I made an 8:30 appointment to have a tire repair done. I cleared my morning and showed up a few minutes early. The person at the counter looked at me like I was from outer space. He finally found my appointment but said his systems don’t talk to one another. He “might be able to work me in” around 11. I ended buying a new tire elsewhere.
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June 2024 by Charles Queen
I had four Cooper Endeavor Plus tires installed a little over a year ago. After driving 12,000 miles, the tread on the two rear tires was completely worn out. The shop only offered a 60% warranty on the tires. Additionally, they charged me for various fees such as random shop supplies, wheel alignment, tire installation, and a total labor cost of $150. They claimed I signed an agreement for these charges, but I never did.
When I asked for the alignment details, I found out the car was still not fully aligned. They said they couldn’t properly align the car due to manufacturer restrictions on adjusting the camber, and that I needed to take it to a Dodge dealership. Since I now have to go to the dealership for alignment, why was I charged for an incomplete alignment? Despite not agreeing to these fees and incomplete services the shop refused to release my car until I paid.
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May 2024 by Alex Floyd
Came up to check oil broke my oildip stick was very rude when called and asked abt what was going on. Basically that place is crazy needs new techs and management. Yes dip sticks do dry rot and melt with corrosion, but the dipstick looked snapped
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May 2024 by Shelby McCamant
Walked out of Kroger with a flat tire and went over there. Richard found a nail in it and we had to replace the tire because it was in the side wall but he was so nice and helpful to me with my 19 month old by myself. Got us in and out quickly now we are back on the road safely! 10/10 would recommend on the wonderful customer service alone and the price wasn't bad either!
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May 2024 by william burgher
Pricey but quality work
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March 2024 by Terry Gaunce
Details and options for my car expressed very well over the phone .All repairs were made quickly . The service was great . The check out was easy . Thank you guys .
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February 2024 by Andrea Brogdin
I had to have my work truck towed in for it not starting. They were fast to call me back with the issue. Then the gentleman on the phone said it would be done the same day or first thing in the morning. Which I was OK with. So then at 8:30 in the morning I called for a status update when Olivia told me it would be several more hours before it was fixed. So I went there about 1030. I proceeded to go ahead and go and wait for the vehicle as I needed to go to work. The front desk person walked into the garage, where Olivia had told him that she had already told me it was going to be several more hours and then seemed confused of why I was there. Finally at 11:30 they had my truck done. Almost 24 hours after it was dropped off. I absolutely will never be back. And none of my colleagues or friends will be back either. Only if they had been honest that would’ve changed my whole experience with them.
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February 2024 by Joshua Shields
Wonderful staff
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February 2024 by Sylvia Davis
Two excellent experiences here lately. Trustworthy, professional, and reliable.
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February 2024 by anthony smith
Avoid at all cost. Went to get an alignment. They informed me that one of my struts was broken. Talked like it was an easy fix. But they broke both upper control arms, tie rod ends, a passenger side cv axle. They fixed everything they broke, but now my vehicle is making a grinding noise that they can’t figure out. Rick the store manager said cracked open the differential and water poured out followed by oil. But everyone knows that oil is heavier than water and oil would have came out first. Then Rick told me that they don’t due that kind of work. Asked for the district managers name and number and they refused to give me that information. Still waiting for the district manager to call me. More to follow. One star is to many.
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November 2023 by General Pressure
Mike Boone (THE DM) Has absolutely ruined this place, AND all the others in his district…. I’ve never once Hurd ANYONE Say “you know, that Mike… he’s a great guy” the employees are scared/annoyed to even come to work anymore due to his belittling and treatment, the disrespect and the level of disgust that man has towards anyone is ridiculous (which is why I left) the racist remarks towards the Latino gentleman, the ungodly remarks towards the people there that I have personally witnessed cry, the way he threatens the techs behind closed doors and not to there faces etc etc…. they need to bring someone in who actually trusts and respects people in general and maybe this store/many others will come back up to par like they used to be ? the place used to be filled with joy and getting things done has tarnished since the new DM
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September 2023 by Logan McIntosh
Customer service and price were alright but the work done on my car was horrible (the alignment at least). I paid for the add on alignment when I got four new tires just because I figured it was about that time, that was a mistake. The first time I took it on the highway after getting the tires and alignment the steering wheel shook awfully bad and it veered heavily to the left. I took my car back and they took it out on the highway and said they noticed “minimal shaking” and “a little veering”. They checked the alignment and said it was fine but I overheard a tech saying he didn’t know the last time the alignment rack had been calibrated. They rebalanced the tires as well and now it doesn’t veer to the left, but now it veers to the right. The steering wheel also heavily shakes still and makes an awful shaking sound (I’ve attached a video taken on 8/16, watch the buttons to see it shake). Guess I’ll have to take it to my reliable tire discounters and end up paying even more to get their bad work fixed. Very disappointing as I’ve always been a Goodyear fan.
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August 2023 by YGBeats Online
After paying over 2k for repairs I always left with the same problems I showed up with. Either there's some shady business going on or they need all new mechanics.
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August 2023 by Shawn Brewer
Flat tire on trailer and they fixed me up in no time!
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July 2023 by Claire Conley
They are so honest and hardworking!
