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January 2024 by Annie Gunning
This Goodwill has gone absolutely stupid. Here is an item they got for free and are selling for $800! Forget about the fact that you can get it brand new for $400 at Best Buy. Whoever is doing their pricing needs to be fired and seriously investigated.edit: reading someone else’s comment reminded me of the last time I went to give them a donation (which I no longer do due to bad staff and price gouging)- one of the kids working the donation line yelled at me to “get back in my car” when I got out to unload my stuff. He was obviously on a power trip. He shouldn’t be working with the public.
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January 2024 by phil good
I really enjoy shopping here. You never know what you're going to find. I do wish they would reconsider some of their pricing, however. For instance, they charge the same price for a pair of jogging pants that they do for a pair of blue jeans. However, the staff are nice and you never know what you're going to find, so it's an adventure. Give it a shot and you might find something you like at a decent price.
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December 2023 by Garry Fox
Over priced
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October 2023 by Sophie's World
Giving 2 stars for the poor customer service at the checkout. Most people here are nice but I will not be returning due to one bad apple in particular.
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September 2023 by Chris Powell
Goodwill at Mapleleaf has great employees. Very friendly and courteous when helping unload my drop offs.
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August 2023 by Kendall Goetze
The man at the donation drop off location, a thin-set white male in late 40s perhaps, is extremely rude and flippant to the customers. He had a long line so he must’ve been aggravated but that’s not an excuse to be rude to the customer. I pulled up under the carport, and when I got out the car to help unload he told me to pull up more. So I proceeded to get back in the car to pull up and he flippantly said “follow instructions woman” I pulled up five more feet. Then he actually walked away so I stayed in my car, not knowing exactly where he wanted me, so he stared at me without any direction so I asked, “do you want me to pull up more” and he replied, “your being sarcastic” “you can just leave”straight to my face. So when customers are being helpful and trying to follow procedure, this employee decides to berate them.
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July 2023 by T M
Goodwill-Maple Leaf Drive Lexington Kentucky. Two older male employees standing in the middle of the store talking so loud you can hear them across the room talking about how they hate their job and the manager. A woman employee pushed me into the rack as she went by to hang clothes. Manager no where to be found. Corporate office has no idea how floor employees behave and how the Manager does nothing about bad employee behavior. Goodwill items are donated and the manager makes it a nightmare to bring in returns by refusing refunds and acting like this is Saks Fifth Avenue. The money is NOT coming out of their pocket. Goodwill has lost sight of their mission. OVER CHARGING the poor is not why they are in business. It is an astonishment that Goodwill has forgotten the original mission. Very Sad!
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July 2023 by Erika Galdamez
First time in the store and Ted was very rude. I was going through a new rack. It being my first time and lots of goodwills being different, I didn’t know it wasn’t okay to. Instead of just saying please wait for the items to be put out, he sarcastically tried to ridicule me by saying I’m sure there’s other things you can look at in the store. Do better sir, be kind.
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June 2023 by Melywood
I've been a couple times when passing through town. Seems high priced and I've never found anything there other than run of mill stuff that didn't sell at yard sales.
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May 2023 by JUSTIN RIVERS
As an employee at this store I can say our customers come first and we want to make sure we take all inquiries seriously
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April 2023 by Blonde Souls
I find most my clothes here! They have a great womens selection and gorgeous furniture. However, the furniture is usually already sold by the time I see it RIP
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January 2023 by Sam Boden
This store used to be our favorite. Over the last year it has become the dirtiest, most unorganized Goodwill will unfriendly workers. Very sad!!
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January 2023 by Roxanne Maclean
Great stuff great people. I always enjoy going there.
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January 2023 by Tammera P.
The store continues to disappoint me. Had to metal butterflies. They were exactly the same except for the color. There were three different prices Between the two of them. So they called the manager. He started peeling off the other stickers and told me they were both the higher price which one did not have on it at all. Insisted the other prices just fell on there. Considering they were stuck deliberately in certain places I don't buy that. He just knew I wanted them and wanted to price gouge for the higher price! I really don't feel good supporting this charity anymore especially considering how much the CEO makes every year!!
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December 2022 by Katia Rodriguez
We want to thank all the staff at goodwill for being friendly and polite and special thanks to Austin for going above and beyond for us.
