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November 2023 by Naomi F.
We've come here to to get some maintenance before and we enjoyed the service but today was a completely different experience. The dude was super rude to us and condescending about the type of car we had. Wish we just walked right out.
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November 2023 by Michelle Lovell
Highly recommended! Great customer service! They were professional, quick service and patient with all my questions. I’ll definitely be back.
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October 2023 by Jackson O.
These guys are awesome! In the past month my car has required multiple repairs including a new starter, struts, cv axles, and brakes, and each time I brought my car here I was helped quickly with repairs completed by the end of the day. If I wasn't moving soon I would have liked to continue coming here for my car's routine maintenance needs!
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September 2023 by Sarah McSorley
Amazing service! Professional, knowledgeable, great customer service! I had a flat tire and they help tremendously. They did so much work and so quickly. Highly recommend!!
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September 2023 by Lorne McGill
Took 3 hours for oil change and brake pad replacement, had to ask 3 times for receipt. When invoice was finally received, there were issues that had not been discussed while I was in the store. Car is now making horrible scraping noise going uphill that it was not making before. I will never be returning to Firestone under any circumstances, ever.
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September 2023 by Rahman Setiabudi
I came yesterday and they took all info about my tire. It cost $293 including installation. I didnt have time so I made appointment for today at 8.30. When I came today, different guy told me that I dont have appointment and the price is $320. I dont understand why they dont have good system and the price different between one guy to other guy
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July 2023 by Todd MacMillan
Firestone in Georgetown and Hamburg Pavilion went above and beyond to advocate for me with Carvana and their warranty company Silver Rock. I purchased a car that had a bad steering rack with a few hundred miles. The warranty company tried to get them to replace the rack with a used part, The manager refused. I’m confident using them for my future needs. Thanks to Donnie and his team! I couldn’t be happier.
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July 2023 by Mo Elle O'Brien
Gals.. stay away. I was rushed by one of the red shirts... "yelling and pointing at me to get out of my store".. because THEY were refusing a required signature. Just spoke to the area manager. He talked over me several times, and did not give me any indication that he took the incident seriously. Stay safe... avoid this store.Update: I just received a phone call about this review (from the same area manager). He said that he was not dismissive as I claimed, and that I was "barraging the store" with this review. I ended up needing to abruptly end the conversation. (I'll leave it at that.) (Also.. gaslighting at it's finest.)Speaking the truth (to protect others) about someone being intimidating and bullying (violating KY state law) is my right, and responsibility.
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July 2023 by Mark Hatfield
LIARSI got a free "brake inspection" because I was hearing some strange sounds while braking. The mechanics tried to convince me that 1) the calipers were "dragging" and that they couldn't replace the brake pads - another shop confirmed that they were not sticking or dragging, 2) the uneven wear on my tires was due to the caliper sticking and I should buy some tires, which doesn't make any sense because the brakes slow down the axel - not only that, but THEY SHOWED ME WORN TIRES THAT WERE NOT MY OWN, 3) the front rotor should turn as freely as the back rotors - I have front wheel drive and this is why the rotor doesn't turn as freely, and 4) the dirtiness of the caliper was evidence that it needed to be replaced - the tech even put his finger in brake pad dust to show me this - of course it's dirty. They wanted to charge me $930.10. I drove 2.5 hours home and visited a local mechanic who is replacing the pads and rotors for $280. I'd give zero stars if I could.Service: Brakes
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July 2023 by Paul Linares
I had a Hertz return Al that needed service. I walked in they were busy but they were able to take me in and service the vehicle. Friendly knowledgeable service.Service: Oil change
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July 2023 by Allison Williams
Thanks you Jamie and team for getting me on the road June 25, 2023. I drove from Missouri to Lexington and my tire indicator light was on. Store was very busy but Jamie was so organized and gave options to purchase new tires. Thanks one million awesome employee and leader.
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June 2023 by Philip
Had our car towed to Firestone after experiencing a flat on 75. Was told the next day they couldn't find tires for a Tesla for up to a week. Had to pay another $130 for a tow to Ken Towery a quarter mile down the road who could magically get the tires in four hours.Never again Firestone.
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June 2023 by Debbie Cottrell
I recently needed auto service and stopped by the Hamburg area Firestone Complete Auto Care in Lexington. I didn't have an appointment, but they were able to work my car into their schedule that day. My experience was outstanding! From start to finish, the entire process was handled with professionalism, efficiency, and a genuine focus on customer service. Will definitely use them again for future auto care needs.Services: Brakes
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June 2023 by Melissa Weidner
I was roadtripping from Chicago to Atlanta and my battery light came on in Lexington. I called and drove straight to this Firestone to see what the issue was and they said it was my alternator. They squeezed me into their schedule and worked efficiently to get me back on the road. Donnie, Corey, Luke, and the rest of the team were incredibly friendly and my car has been working great since! I appreciate all the effort and hospitality from the Bridgestone team, since I was a long way from home and my destination. Would recommend this place to anyone!
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June 2023 by Will Knuckles
Had my front end alignment done. Couldn't give me a read out of the computer results showing the fix. Car is still way off. They spend to much time trying to tell you incorrect opinions. They couldn't even get the job right aswell they scratched my rims while taking on and off. DONT EVER USE THIS ONE. Go anywhere but here. Absurd the incompetence. They are lucky I don't go after them for all the minor damage to my rims.Services: Tires
