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October 2023 by Mary King
Looked online to find business hours, and came during posted hours. Doors were locked, lights off, store was closed. Another lady came and tried to get in as I was standing there. We both looked at the hours posted on the door, and the store definitely should’ve been open. I’m bummed I drove across town to go to an actual FedEx location and it wasn’t open.
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November 2022 by Sarin Warta
On multiple occasions this location has proved itself. Professional, fast, simple, and incredibly helpful. I don't use anyone but FedEx for anything related to design and printing because of how well this location has treated me. There is a guy who works here in particular, Brian, who I've found to really go above and beyond. Terrific at his job
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March 2022 by Jay C.
I stopped by this location and had an incredible experience! The customer service was exceptional! I was sending something to my Grandfather and needed to get it to him in a timely manner. The staff were so attentive and very helpful in making sure that everything was absolutely perfect to send. I highly recommend this location! Thank you for making me feel like a valued customer!
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December 2021 by Shana Marie Allen Peterson
Seriously the VERY BEST customer service! The gentlemen that helped my went above and beyond! I can’t recommend them enough!!! Thank you!!!
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November 2021 by Andrew Jefferson
Quick and Helpful
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September 2021 by David
Showed up an HOUR before close, lights off, door locked, nobody present. I arrived 30 minutes before my officially scheduled print pickup time. So much for the important documents I needed for my meeting the next day.
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March 2021 by Patrice Muhammad
Excellent customer service! One self-serve machine was out of legal sized paper, the other machine wouldn’t recognize my card, the line of customers was to the door...the manager took my flash drive, sent my docs to the printer, I reviewed them and he sent me out the door free of charge! Much appreciated!
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January 2021 by Andrea Massey
Great atmosphere! Just visiting this town but Lexington seems very friendly!
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September 2020 by John Roberts
Quick service. Knowledgeable staff. Fair price. Best of all, the store was clean and the employees were wearing masks!
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August 2020 by Katie Flora
Always SO helpful here!!!
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August 2020 by KC Massie
They don’t open until 9 AM and they do not have a drop box outside their door the dropbox is located inside the door which is locked
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July 2020 by Debbie Phillips
Not a good experience here. I went to the store on Sunday at 5:12 to send a letter. The lady behind the desk told me I needed to go the main office on Mercer Rd because their shipments had already gone out. I asked her what time they closed and she said 6 pm so I drove across town to the Mercer Rd location. When I got there at 5:35 pm the sign said they had closed at 5. I called the lady at the Richmond Rd location and told her she needed to give her customers accurate information on when the Mercer Rd location was closing. She told me it was not her job to know when they closed and hung up on me.
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July 2020 by Jim Logan
Incredible customer service.
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March 2020 by Sami F.
I went in to drop off 2 return packages and there was one woman working. She mentioned to one of the truck drivers she's the only one working due to the virus. She was extremely busy and looked exhausted. She greeted every customer as they walked in and walked out. She was clearly working hard having been the only worker there but she was absolutely wonderful. She helped me quickly and promptly. I was extremely impressed with her today. Thank you for working during all of this craziness of COVID-19.
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January 2020 by Lindsey B
This is my favorite FedEx office! They take care of things quickly and efficiently, but even if you had to wait you'd enjoy the atmosphere while you did. The guys here are always very personable, down to earth, and entertaining. Great people 5/5
