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February 2024 by R J
Difficult to reach a real person via phone. Menu difficult to get through. They dropped call numerous times. When I tried to ask a follow-up question they hung up before I could ask. Am going yi look for another pharmacy that takes my insurance.
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December 2023 by Jim Bice
The pharmacy here is the worst! And the people the pharmacy have the worst attitudes!
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October 2023 by Jasmine Houde
I am always having issues getting prescriptions filled. When they do have the medication they take forever to fill it... like 48 hours to get my epilepsy medication that i have on automatic refill. For the past week they tell me they don't have a prescription for my son so I finally call his Dr to ask if they sent it in they said yes I confirmed with the Drs office it was sent to the correct pharmacy and what day and time it was confirmed I call CVS and the lady who answered was rude told me they dont have it. I repeteated the information my sons Drs office gave me she then told me that doesnt change anything and I need to call the Dr and then hung up on me. I called his drs office then they called CVS while I was in hold and said when they got back on the phone with me she was rude to them as well. This is a very unprofessional pharmacy.
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September 2023 by Taylor Cox
Worst pharmacy in Lexington. I used this pharmacy all my childhood and they were amazing! When I was sick as a child I loved going to cvs and it brings back good memories with my mother. Now every person in the pharmacy has been in a permanent bad mood for the past 10 years… especially the last 3 years. They act like you are being a huge inconvenience, like they are mad you just walked in the door. Tonight was the LAST straw for me. I sat in the drive through for 30 minutes, they close at 8pm I pulled up to the window and it was 7:56, and she pulled the curtain down in my face, & their was only 1 other car behind me. I’m sorry but you are supposed to be open until 8. I’m in healthcare and I understand it is stressful, but most people don’t get off work until 5/6 and have children to feed. I sat for 30 minutes for someone to pull a curtain down in my face because those last 4 minutes were worth more to the employee. That was very inconsiderate, and extremely rude. I will not be using CVS again. & I urge you not to as well, honestly idk how anyone does anymore.
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September 2023 by Belinda M.
I have been waiting for medicine since Wednesday, it's now Saturday. I spoke to Charlene who was very rude and sarcastic. I asked for her manager, I was transferred to Lauren who wouldn't turn down her music to help me. I asked for the cvs corporate number. Which is 1.800.shop.cvs, I spoke to Hillary who listened to my whole experience and promised me the general manager would be informed. I have never had this type of service from cvs, I am still waiting for my medication and frankly I am shocked.
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August 2023 by Penny L.
Called to ask if script was ready and they said yes. When I arrived they said it wouldn't be ready until tomorrow. Came back two days later and no one even arrived to the pharmacy until five minutes after opening, didn't acknowledge me as they opened the pharmacy and then told me my script wasn't ready. Walked away... so I explained I had already been told it was available. She said my insurance didn't cover it and I explained she didn't even have my insurance info. Then she says that's why they didn't fill it. Would have been great if anyone asked for that. Again she just walks away... just ignores me so I told her to cancel script and had to have my provider call in to another pharmacy. Asking clients at the counter what medications they are waiting on so everyone can hear is a confidentiality breach. This doctor will not be returning.
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August 2023 by Clayton Kee
If you need any meds within 2 weeks and hours of work pick a different phamacy. and even than if theres more than 2 figgure they will "lose" at least one script a few times before they will fill it.
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August 2023 by Google user
If you need any meds within 2 weeks and hours of work pick a different phamacy. and even than if theres more than 2 figgure they will \\\"lose\\\" at least one script a few times before they will fill it.
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March 2023 by Dianna Taylor
Meditation is good for breaking negative energy. The associate was very stoic. Meditation takes that away unless he likes being that way!
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May 2021 by Caitlyn D.
If I could give zero stars, I would. This pharmacy is absolutely horrible! Unprofessional staff, head pharmacist is super rude. They constantly lose RX's and always seem to have "not received the order from your prescriber." Had been using this pharmacy for my family for over 10+ years and will not be going back EVER! Do better, CVS!
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May 2021 by Madelyn Miles
Only saw one person with their mask fully on. 2 people had them under their nose. And one person just didn’t wear a mask. It’s an open air space and it’s irresponsible
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December 2019 by Katie Greene
Its always an hour or more wait to get your prescription filled they need more people working & their prices are more expensive then Walmart its outrageous
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March 2019 by Jamie M.
In comparison to the Todd's rd cvs, this is a 4 star. I've been picking my husband's meds up from here the last two months or so becuAse i was tired of waiting an hour or more at the other location. I've pretty much had the same people wait on me here and so they knew me when i had to come back a few different times. They've definitely been more helpful that the other location. We were going to. Maybe they've gotten better over the past year. I will note though once you commit to the drive thru you. We'd to commit , no getting out of line if it's taking too long since it curves around the back of building and here is retaining wall on the hill.
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June 2018 by Shelby F.
Terrible pharmacy service. Would love to transfer out and go elsewhere but my insurance makes me fill at CVS or go to mail order. Go elsewhere if you can to get your prescription refilled. Store appears to also be dirty and needs a remodel
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May 2018 by Chad C.
Let me start by saying I love CVS. This specific CVS I have only been to because I need to pick up meds my doctor ordered for me. This specific store carries all the odd and end or rare meds that most of the CVS in Lexington and Winchester does not. Thank goodness for that. The wait here is usually pretty long even at the drive thru. The store itself is always clean. The service here isn't the best. They are really in no hurry what so ever. Don't be in a rush when you go here for anything. That is all