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August 2023 by Google user
Excellent, kind and knowledgeable. Could not ask for a better experience. I was picking up a new prescription, that I was apprehensive about and this pharmacy tech calmed my fears and gave me advice.
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April 2023 by Brenton Brown
They have ZERO accountability and they don't care. They'll spam you with calls/messages even when you opt-out, but they'll claim they can't reach out to your doctor to verify you were prescribed refills that don't show in their system! In three years I haven't had them acknowledge that I say not to auto-refill, they just do it anyway. I've complained and they just shift the blame.
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March 2023 by Hannah H.
Slowest CVS pharmacy EVER. Anytime of day you go (weekend or weekday) they will have a line and it will probably be a 20-30 minute wait to just get your prescriptions. They are horrible with renewing scripts and filling them on time too. However, the minute clinic is super convenient as long as you make a appointment online ahead of time. The nurse practitioners there are always so kind and do their best to help you with whatever brought you on there. The photos are always good and printed nicely and quickly, and they have Apple Pay which is super nice when you're shopping around in there. And it's nice the store is 24 hrs too.
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February 2023 by Kristina G.
This review is for the pharmacy only. I called to transfer a prescription from a mail-order pharmacy. As soon as the man who picked up (I think he is the pharmacist at this location) learned that it was a mail-order pharmacy, he refused to even try to call them and said the best thing for me to do is to make an appointment with my doctor and get a new prescription from them sent to this location. This would take months, so I got my medication transferred to another CVS pharmacy in the area. The next location I called was willing to try and I even got the pharmacy to call them directly. I've come to the Harrodsburg Rd location because of the convenience before and not had issues, but just be aware that they can be pretty disorganized and not very interested in helping you. The day I called, he also informed me first thing that they were 2 days behind on filling medications, which wasn't an issue for me. I tried to transfer my prescription in-app once to the Harrodsburg Rd location before calling, but for some reason that order disappeared. I now suspect someone deleted it once they saw they would have to call that pharmacy. I won't be using them again. I will go to other CVS locations.
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September 2022 by Serina S.
Poor customer serviceWaited in line at the pharmacy just to be turned away for their breaks when it was my turn to be helped.I would have understood if there had been a line behind me but I was literally the last person with nobody else walking up to the counter.
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September 2022 by Shannon Smith
Nice people great service
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April 2022 by David K.
Customers should be aware that this CVS Pharmacy does not understand the concept of open 24 hours a day! I ordered a couple of pictures online and received an email from CVS photography that my pictures were ready, and I could come in and pick them up at any time. The following morning on the way to work I stopped to pick up my pictures at 7 AM. However, I found the door was locked and to the right of that door was a large sign that was lit up in red stating open 24 hours a day. So, I called the store, and a gentleman answered the phone, I could see this man in the store talking to me standing at the front door which was locked. He said that they would open at 8 AM. I pointed to the sign, and I said what is your interpretation of open 24 hours a day? His response was we will open at 8 AM. I asked him if he could send the photos to another CVS that is open, and he said no and hung up. I talked to other people and evidently this is a common occurrence. The store manager's name is Joshua Whitaker.
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October 2021 by Phillip E.
They charged me $56.99 for my covid vaccine. Told me they'd reimburse me. Didn't.I thought the vax was free.
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September 2021 by L L.
This is absolutely the most rude pharmacists in this city they are mean and let you sit at drive thru for way to long on purpose
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January 2019 by Tim E.
I never have had a prescription filled here. I do buy Over the counter meds and pop when they are on sale. They sell liquor and you can find some good prices. Parking lot is tight and difficult to get back on Harrodsburg road going south.
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September 2018 by Jay L.
Have been to this pharmacy 3 times to refill 4 prescriptions. Am still waiting to get one simple prescription filed. Excuses! Excuses! Isn't there, should be coming, hasn't been unpacked yet. Restroom has been out of order for days now. Got yelled at too. Time for a new pharmacy!
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September 2018 by Rose C.
HORRIBLE PHARMACY. They are rude, they were not helpful at all. I would not recommend going to this. Call in your medicine somewhere else.
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April 2018 by Travis Fritsch
Store employees & Pharmacist folks are very helpful!
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March 2018 by Kristen M.
This is literally the worst CVS I have ever been to. Staff is unfriendly, unknowledgeable, and absolutely incompetent. The pharmacy staff is comparable to chickens with their heads cut off. I could probably go to pharmacy school by the time they figure out how to fill a prescription, it's ridiculous. I would recommend asking your dog to fill your prescription before asking this CVS
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August 2017 by Tim Johnson
Pharmacy staff is very friendly and they are very quick and I have been coming here for over 5 years. One of the best pharmacies in Lexington in my opinion! ☺
