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March 2024 by Sbg Kozy
Dr. Kress and her staff are excellent. Dr. Kress takes the time to listen and she will walk you through everything she will be doing. You could not ask for a more caring dentist.
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February 2024 by Jeni Morales
i’ve worked at 2 dental clinics and never ever been treated the way Dr. Kress treats her staff.I wanna say this as nice as i can but nothing she did to me was nice the first day i worked there, i felt underestimated and uncomfortable, we both did. i don’t like being rushed so her rushing me to do things was a big trigger for me. every time i’d ask a question, she’d make me feel stupid. i understand she wants a past faced smart worker but if you’re gonna hire an unexperienced dental assistant, you’re gonna have to be patient and just because they can read, don’t mean they’re gonna automatically understand and learn that in instant. learning takes time.other than that, her clients have been amazing and her facility is clean!if you take things TOO personal, i wouldn’t work here.
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January 2024 by Rachuel Causey
Tonia was so friendly & kind to me. She answered all my questions & had me laughing the entire time. Dr Jessica was very informative, quick & professional! They got me in for an appointment last minute, which I really appreciated! Thank you so much!
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January 2024 by Corey Wardrip
Dr. Kress and her entire team were outstanding!! I had an emergency and she was able to work me in on a busy Friday afternoon….I will forever be grateful.
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January 2024 by Saxen Martin-Jensen, MA, CADC
Best dental place I have ever been to! Great, friendly, warm staff and medical crew, access to anti-anxiety support for those of us with dentist phobias, clean environment, knowledgeable treatment team, a service dog in the office, and LGBTQ FRIENDLY! Absolutely recommend this place for all your dental needs! Big up to Tania, she makes the whole process easy and accessible! 10/10!
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December 2023 by Emma B.
I saw Dr. Kress for 4+ years and never had any issues with my billing or insurance. I went in June 2022 for a normal cleaning and then moved so I did not go back to Dr. Kress. In August 2023 I called the office about getting my records transferred to my new dentist and was told I had an outstanding bill. I was NEVER told about this bill prior to this call. Her office staff billed my primary insurance (who they were no longer contracted with) and it was denied and they NEVER billed my secondary insurance. They then tried to bill them in August 2023 and it was denied since it was over a year ago. When talking to Dr. Kress she kept saying it was my responsibility to make sure all bills were paid, but I was never contacted about a billing issue. She is continuing to make it seem like it is my fault and threatening to send me to collections over something that was all her office staff's fault.
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December 2023 by Amelia O.
Dr. Kress is a very skilled dentist and every time I go there I feel welcomed with open arms. I know she has this effect for all patients no matter their background. She truly loves what she does and has built a great office around herself! I recommend everyone go to Commonwealth Smiles for all of your dental needs :)
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December 2023 by Stephen Krueger
Updated to add (especially in light of the very odd reply below) that one of the fillings done by this practice fell out less than two months after it was done. A second one needed to be fixed by my new dentist since it was so rough and poorly shaped.It's possible that people have good experiences here (I do think the number of reviews is probably skewed by the aggressive solicitation of them from patients, and the practice also gives rewards for referrals). My own experience was very bad, so I can't recommend it. The upselling mentioned in some of the other reviews is definitely a thing--I've never seen a dental practice push products and appointments (such as unusually frequent cleanings) that aren't covered by insurance so much. The communication style here is certainly not for everyone; perhaps some people might find it helps with anxiety, but I personally find baby talk to adult patients very odd.Most importantly, the actual work done on my teeth was poor. Dr. Kress insisted that my mouth was too small for her to work on properly (which may have been true for her, but no other dentist has ever had that issue at all) and I ended up needing to get the fillings fixed almost immediately at a different practice.Based on the replies to the other reviews, I won't be surprised if there is a response explaining away the negative experience I had, but I went looking for a new dentist immediately after the first time I had any work done here. At least the new place said the x-rays were good, so I didn't need to pay for those to be redone.
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December 2023 by Erin G.
I have known Dr. Kress for several years. Her office is warm, friendly and inviting. The team has always been extremely kind. My favorite thing about Commonwealth Smiles is that they offer multiple services for any age. From the working parent to the kids semi-annual cleanings, this is a one stop shop office with an experienced team.
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October 2023 by Kathy Schiflett
Commonwealth Smiles is the best. Dr. Kress is a great dentist. My new crown is shining. Thanks for making the crowning experience a truly safe and secure one. The office manager is top notch and makes the insurance, payments, and dental appointments a breeze. I wholeheartedly recommend Commonwealth Smiles. Kathy S.
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October 2023 by Carrieanne Coburn
Dr. Kress at Commonwealth Smiles is the best dentist I’ve ever been to! Her and all of her staff are great!
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September 2023 by Matthew G. Ryan
An amazing dentist and wonderful office staff! Was recommended to Commonwealth Smiles 7-8 years ago and continue to pass that along with referring friends and family! Very patient and knowledgeable and makes your dental health priority and making sure you have an amazing smile!
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September 2023 by Drew Mcgee
As a first-time patient, Commonwealth was incredibly kind, efficient, and seemed to genuinely care about my oral health. Tonia at the front desk was friendly, Katelynn was personable and kept things light-hearted as she dug deep in there, and Dr. Kress was informative with my care plan. Great group here!
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September 2023 by Michele Cantrell
I have a lot of dental anxiety and the staff at Commonwealth Smiles made me feel right at home and like they had known me forever! Thank you all so much for such an easy, relaxing experience! Dr. Kress is the bombdigity!
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August 2023 by Megan Howard
HORRIBLE EXPERIENCEI took my daughters to Dr. Kress for a few years and was generally pleased with how they were treated. They have never had cavities or needed extensive dental work. In Dec 2021, I received a letter from her office stating they would no longer accept my insurance. I was reassured by Dr. Kress that they would help me process a claim with my insurance as an out-of-network patient. My insurance paid a minute fraction of her exorbitant fees and I was left with close to $1000 in dental bills. Mind you this charge was for two dental cleanings and sealants, which Dr. Kress convinced me that my daughter absolutely needed despite my hesitation.Dr. Kress has a pushy and persuasive communication style that leaves you feeling like if you don't adhere to her treatment protocol then you are simply neglecting your dental care. When I expressed my concern over the outrageous bill, I was told it was my responsibility to pay, that she would not reduce her fees, and that I should take it up with my insurance. Needless to say, we left her dental practice deeply disappointed.In 2022, I made regular payments toward our balance and when I asked to have an updated invoice sent reflecting my payments, no such information was ever sent. I assumed our insurance had either finally paid, or Dr. Kress decided to waive the balance so I did not follow up. Ten months later, I received a letter that the balance was sent to Collections. I received no prior warning, written or verbal, from Dr. Kress that this would happen and was shocked considering we had been great clients and had been paying her fees despite their exorbitance.I reached out and agreed to pay the balance owed in order to be removed from Collections. It took me two days to pay our bill because her online payment system crashed repeatedly. After finally successfully processing payment of the balance, I was told I now had a $90 late fee! This blatantly rude behavior toward a former client is what motivated me to write this letter.As a Mom who just wanted to receive dental care for her children, ultimately I was overcharged, verbally harassed, and then assessed a late fee for Dr. Kress's faulty online payment system. This letter is meant to notify the reader of Dr. Kress's inability to serve her clientele without prioritizing her profits over service. AVOID THIS PRACTICE!
