-
April 2024 by Seth Fawns
READ IF YOU NEED EXTERIOR DOORS AND WINDOWS. CALL CONNOR MILLER AT CLAY INGELS. Amazing experience. Reliable and Professional. He gave great advice and guided us to the perfect products. Even better he was able to get us our ideal front door for 1/5th the price quoted by Lowes for a similar product and almost 1/6th what Window World of Lexington quoted, that's 80% savings that we were able to allocate elsewhere in our build. Equally important he knew a lot about his product and was able to answer all of our questions whereas other vendors were unable to address some of our questions and concerns. I can't speak highly enough of Mr. Miller and Clay Ingels. Timely, responsive, reasonably priced, with great selection. I would go nowhere else for windows and doors at this point.
-
December 2023 by Doug Burkard
Pretty easy, tight yard, be careful
-
September 2023 by Brett & Patti Butler
Helpful staff, solid products
-
July 2023 by Hilma Johnson
Great service and wide variety of stone and brick.
-
April 2023 by Matt Nethery
Great selection of interior and exterior doors! This company has been serving Lexington and the surrounding states with building materials for over 100 years. I’ve worked there and it was one of the best times of my life. The staff and supervisors are very knowledgeable about what is sold there and how it is all made and shipped out to different places. I would highly recommend them to any home builder or retailer in the market looking for materials.
-
January 2023 by Carrie Smith
During a storm in April 2022 we discovered that our front door (arch top mahogany french door) leaks through the wood to the point that water is literally running down the inside. Every time it rains hard we have to put down plastic and towels to keep our floors from being ruined!We notified our contractor immediately who through a difficult process finally connected with a Clay Ingels about the defective door which is under warranty. They made one attempt to replace the doors 5 MONTHS later in Sept 2022 but they brought the wrong size, applied caulk around the existing door glass (even though water seeps through the wood and not the glass) and left. They said that Charlie would contact us which he never did!It is now Dec 2022 , 8 MONTHS LATER and the company has not replaced this horrible door. We just experienced our first winter storm and had to completely cover the inside of the door with a blanket because of the amount of cold/wind that blows through the seams of the wood/glass. It’s ridiculous. The inside of the door had frost on it in places because of the moisture that seeps through the wood!!COMPLETELY DISGUSTED WITH THE LACK OF SERVICE! This door is under warranty and should be replaced!
-
December 2022 by Deborah Lee
I ordered some windows for our house and working with Eric was a terrible experience.From placing an order, delivering wrong window, and trying to get a refund was a total disaster. (Took 7 months!! Getting a refund took 5 months LOL Eric didnt help at all Kelly at A/R did.)He NEVER returns your calls or takes months to get email reply… operationally chaotic.
-
October 2022 by Joseph Carter
No communication at all! No idea where my order currently is! Took forever just to get help to order!
-
July 2022 by Kristen Foley
Highly recommended - they’ve been very helpful finding what we need, easy to work with, and professional.
-
April 2022 by Allen Smith
I would never do business with this place there only as good as there employees. One of there drivers pulled his box truck into my parking lot in Jeffersonville Indiana on Monday morning I was parked about 60 feet or so down the fence line he proceeded to back up and backed right into my fence he pulled up and just sat there so I pulled up beside him and was trying to talk to him he finally got out and I told him he backed into my fence and he said no I didn’t I walked over to the fence and showed him the post is completely compromised the post had a small place in it but the post which was set in concrete would have to be replaced he pointed at the dent and said that’s rust on there I didn’t do it I showed him the rust wiped right off it was transfer rust from his bumper he then offered me fifty dollars to just let it go I told him I didn’t want his money I would like my fence repaired it doesn’t look bad to the eye but that post is useless now and the ones on either side are week he pushed it from the twelve o’clock position to the nine o’clock or so position we called the police to do a report on it and when they got here he proceeded to lie to them that he didn’t do it and it had rust on it and when I told the officer that he had also offered me fifty dollars to let it go and he lied about that as well and sense there was no video he got away with it I’ve tried to call the company and talk to them but they just send me to a voice mail which of course never calls back . I would beware of doing business with a company that will not even listen to a complaint, how can any place improve when they can’t face any mistakes , if there on your property or in your home working and something happens your at the mercy of there employees honesty ,BEWARE!!!!
-
March 2022 by Elige Stand/or/fall
If you are looking for Brick & or mortar , or sand , amazing windows , custom doors , and trim , then look no further my friend, this business , not only has it all , but they have a sales team that’s simply amazing ! The staff are all knowledgeable & go above and beyond to help customers , I have never waited or seen anyone wait for service longer than 1-2 minutes !! Their Window & Door shop sells interior , exterior , custom , single and double , windows & doors , hand railing , barn doors , trim , I mean this place has it all! I own a remodeling company & I can get everything from them in one stop , and cheaper than Lowe’s , as a matterOf fact they sale wholesale to Lowe’s ,so your basically cutting out the middle man when you buy direct from this place! Do yourself a favor and visit the show room , it’s amazing literally amazing!!!!
-
December 2021 by Rebecca “TACTICALMERMAID” Branham
If you ever wanted your dream door(s) for your home. I highly recommend Clay Ingles! They have extremely high standards when they deliver your door. So many options to choose from to fit your style of home. The price point beat everyone, including name brand stores. We are redoing the doors in my mother's house soon and we already have a few door styles in mind we seen while we visited the store front. Oh! And everyone was so friendly. They made it extremely easy for an indecisive person as myself.
-
October 2021 by Layla*N*ZOE McHolan
Love working for this company!!!! They are good people and great product!
-
September 2021 by Justin K.
purchased 3 exterior clear vertical grain fir doors and 23 interior hollow core birch doors for a complete house remodel. only had problems. ordering issues, measurement issues, and craftsmanship problems. i tried to reason with the sales guy (eric) but he couldnt have cared less. i'm embarrassed for them. what a horrible business incompetent and lack care and sympathy. will never ever again do business with this company.
-
August 2021 by Thomas Gaines
It's a work thing.
