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March 2024 by Chance Whitt
One of the worst chipotle experiences I’ve had yet. Placed an order for 9:20, pulled in at 9:15 got to the window at 9:25. Wait there for a moment, get told there’s no white rice that waiting on it would take 15 minutes. Substitute for brown rice and get told to loop around and get in back of line. Do that as told, get to the window again at 9:30, don’t see a soul until 9:45 (could’ve waited for white rice at this point.) the window worker stood and talked the entire time and the line cook was the one who actually bagged our food and gave it to us. Save your time, save your money, save your patience. Would give 0 stars if possible.
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February 2024 by mahogney warner
y’all got some of the worst burrito rollers ever
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February 2024 by justin anderson
I just left Chipotle and I received TERRIBLE service by AMY who is one of the managers. She was argumentative and rude on pricing of a kids build your own taco. I will Not be eating here again.
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February 2024 by Justice Dhemby
Consistently bad. I like the location because it's convenient but I dread going there because the experience is never pleasant. Always settle for missing ingredients, the service is poor and the quality of food is low. I mostly only leave positive reviews. But they have earned this one. Last time they wouldn't take cash for some reason and waited until the end to let me know. I was so ambarrased. The worker acted like I was incapable of paying for my food simply because I couldn't pay by card. All I had was a 50.00 dollar bill. Get better management please.
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February 2024 by Tate Fugate
I really hate to write a bad review but I have been going to this Chipotle for months, I usually order online and pick up. There have been multiple times where they forget my chips or guac. Almost every single time I order there is at least one topping missing from my bowl or the meat will be dry or hard. Usually the only time it’s okay is if you order at an off time. Up until today I have never requested it to be fixed but my bowl barely had any rice, meat, salsa, corn, or cheese. I go back to the store and the worker said she would not give me a new bowl because, in her words, “that is a perfectly fine bowl”. Then she said she would give me more rice, corn, and cheese but offered no meat and was overall rude. Most of the workers here are very nice but I’ve never had a good experience with that particular employee.I also do DoorDash and whenever I pick up orders here I always have people message me after delivery saying that their orders are wrong so I would just avoid ordering from delivery at all costs
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February 2024 by Chase Sawyer
Consistently the worst chipotle I’ve ever been to. Orders are always wrong, the wait is crazy long every time, even when you order ahead. Always out of product, truly it’s embarrassing to the Chipotle name. There was hope it would get better after a few months, but it seems to be trending in the opposite direction. You’re significantly better off to drive out of the way to another location, and you would probably still save time overall.
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January 2024 by Thelma Taylor
One of the food prep persons went from mopping the floor and handling money back to food prep. I walked out. Poor Hygiene and they are in the process of Raising their prices.Also small portions. Will not be going back.
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January 2024 by Rebecca W.
After posting my review a rep from Chipotle asked that I share my experience on their website which I did. I then got an email asking for a receipt. After responding I got an additional email referencing a store in ANOTHER STATE and letting me know a BYGO coupon had been added to my "account." I do not have an account and advised them of that fact as well as the fact that the emails continued to reference a Chipotle location in another state. I received no additional response. It seems Chipotle has issues on several levels so we won't be visiting there again.
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January 2024 by 48Dwayne
No black beans, no onions and peppers, no medium salsa, really? It’s only 1:30
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January 2024 by Bryan Robbins
I’ve never been to a Chipotle where the workers have a lack of urgency like this one. Customers waiting to be helped while multiple employees avoid making eye contact wiping down surfaces in the back. Extremely slow through the line. Almost out of just about everything which hurt portions. Just overall really disappointing on multiple occasions.
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December 2023 by Lee
The food is always dry, they’re always out of everything and the service is the worst. Do not recommend, drive to literally any other location.
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December 2023 by Shelvie Brown
At one location in Lexington Kentucky, they were completely out of pinto beans, which my husband likes in his bowl, and the peppers and onions that I like in mine. Containers were empty and dried out from the heat underneath. We declined getting the bowls and they didn't even offer a price reduction to make up for out of stock ingredients
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December 2023 by David Dix
The food is good aside from the fact you don't get much when they are running low. This is an annoyance with every location I have visited. The real frustration here is that the service is very slow. Even when the line is backing up to the door, they only have one person on the food line. There are other employees that don't appear to be doing much and they are still running out of food and only have one person preparing orders. This location is fairly new so hopefully the service improves.
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December 2023 by Jessica Piersol
Long line, both inside and out. Decided to try the drive thru...theb got trapped. There is no drive through, it's pick-up orders only! They need a sign and to fix their listing.
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December 2023 by Lydia Sexton
When I was in line to place my order, an employee, who I assume was off the clock, was ordering a to-go order and was practically laid over the counter flirting with her coworker the entire time I was trying to place my order. The two of them had no regard for any of the actual customers. The workers behind the counter were messing with one another the whole time so I really just felt like a bother being there and trying to order food. Every time I have gone to this chipotle, I have the same sort of experience and it gets worse every time. They are always out of everything. I understand supply being low every now and then but every single time??? If you can help it, literally go to any other Chipotle. It’s seriously not worth going to this location.