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March 2024 by Jordan Alexander
its 2024 how do you not have a functioning ATM
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March 2024 by Tareq Dubbein
Luke foulds. Great guy. Excellent customer service
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January 2024 by Erik Kuhl
Went here to close my account after a few very sub-par experiences. Chiefly, I had transferred money from an external account into Chase and some time later, tried to transfer that money back out. Chase blocked the transfer out multiple times and failed notified me.When I called, I was told by the agent that they flagged the transfer as a security issue and that they had actually removed the externally linked account from my profile (see again the part about not notifying me).The external account was with a credit union backed by NCUA, so the whole experience is pretty evident of Chase's lack of concern for their customer.Good riddance. My only hope is that everyone loses their confidence in your ability to hold their money and that you fail miserably.
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May 2023 by Christian Griebenow
I had an issue with my account that I couldn't solve through the app. But the representative that was at this branch was a tremendous help. Outstanding service.Thank you, Elizabeth!
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April 2023 by Jin Yoon
This branch’s drive thru atm never works whenever I go. Don’t waste your time coming here. You’re better off going to the other Chase bank locations.
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June 2022 by Gina Berry
Blows me out of the water EVERYONE Knows how to make sale!
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March 2022 by Doug Rettburg
When Allan says he is going to call you back then she should do just that, he isn’t a man of his word, I wonder how many times he has been married. I personally believe that a requirement for working at chase bank is to be not intelligent and have no common sense whatsoever.
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February 2021 by Anthony Neff
Impossible to give less than one star on Google reviews. Chase as a company is completely out of touch with its clients. As a customer for over 20 years, Chase has NEVER been competitive with either mortgage rates or car loans.Their online app incessantly keeps asking to switch to paperless statements , which I refuse. They only reason I stay with Chase is that their online security for my banking and credit card accounts seems to be adequate.
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January 2021 by Anthony N.
Impossible to give less than a one star review on Yelp. Chase as a company is completely out touch with their clients. As a customer for over 20 years, Chase has never been close to being competitive on mortgage rates or car loans ( 5 mortgages, 6 car loans). Their online app incessantly keeps trying to switch me to paperless statements--- which I refuse. The only reason I stay with Chase is that their online security for my banking and credit card accounts seem adequate.
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October 2020 by Dan B
25 year customer with personal and business accounts. CANNOT GET ANYONE TO RESPOND. They deleted important information so I called, was hung up on 5x (yes 5!) by local branches - I tried multiple. Then tried 800# and transferred to infinity then disconnected by them too.Does anyone at Chase care about the customer? Anyone? Too bad I cannot give a ZERO star review. Update: Local branch actually answered the phone and spoke with me. Told me to call 800# that's diconnected me multiple times. Great solution - unreal.
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October 2020 by Liana B.
I had a great recent experience here. Allen assisted me with my credit card needs. He was very friendly and thorough and helped me make an informed decision. I highly recommend him!
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June 2020 by A B
Horrible customer service.
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April 2020 by Meg Butler
I sat on hold for over three hours.... while I do realize people are short staffed I knew there would be a delay but if you want to do your customers right you need to do a lot better than 3 hours!
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February 2020 by Andrew Beauvier
Horrible customer service.
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June 2019 by A Diva Diver
Untrained staff! There ATM not working last night they're stupid Drive-up teller doesn't know how to properly process deposits and refused to give me my money had to go to Leestown ATM just to get it. Train your staff!
