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May 2024 by Caleb Wade
This banks only real value is in the drive through ATM. By far the slowest service of any Chase bank in Lexington. If you have to deposit a check, go somewhere else or plan for a 20 minute wait.
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January 2024 by Barkley Truax
This place barely functions as a bank. No drive thru and most times no ATM. Just shut this location down already.
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June 2023 by Aamra Varcie
I have been banking with Chase for years and have always had a pleasant experience but today for the 1st time there was a wait to see a banker and the associate who greeted us and asked us to have a seat was discriminatory her name is Savannah , she let other people who came in after us go ahead and it felt racist.Sad to maar a good institution have people who are picking and choosing and not looking at the time people came in. I don't know If I would like to continue with an institute who have associates give preferences based on the color of your skin
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June 2023 by Alyssa McAdams
They dont answer phones (after 10 mins trying to get through the system & it hangs up if you dont have your acct #), atm regularly "not taking deposits right now", no drive-thru (why have a branch at all?), when you open your acct plan to be there a long time while they grill you on your personal life so they can solicit you on anything they can think of. A week later they call you at home (leaving vague voicemails & making you nervous so youre inclined to call back) pretending they want to make sure everythings set with your banking...wait for it...so they can casually bully you with solicitations again. Almost like reading from a script.
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May 2023 by Alyssa Reyes
They dont answer phones (after 10 mins trying to get through the system & it hangs up if you dont have your acct #), atm regularly "not taking deposits right now", no drive-thru (why have a branch at all?), when you open your acct plan to be there a long time while they grill you on your personal life so they can solicit you on anything they can think of. A week later they call you at home (leaving vague voicemails & making you nervous so youre inclined to call back) pretending they want to make sure everythings set with your banking...wait for it...so they can casually bully you with solicitations again. Almost like reading from a script.
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April 2023 by Lady Luck
They dont answer phones (after 10 mins trying to get through the system & it hangs up if you dont have your acct #), atm regularly "not taking deposits right now", no drive-thru (why have a branch at all?), when you open your acct plan to be there a long time while they grill you on your personal life so they can solicit you on anything they can think of. A week later they call you at home (leaving vague voicemails & making you nervous so youre inclined to call back) pretending they want to make sure everythings set with your banking...wait for it...so they can casually bully you with solicitations again. Almost like reading from a script.
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May 2022 by Cody Stewart
Need to update Google. ATM DOES NOT let you withdrawal $10 bills
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August 2020 by Paul Coleman
They don't answer the phone so no matter how simple your question you must drive to the location. Switching banks ?
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January 2020 by Raneem Alhakim
Very disappointed with this branch customer service and the fact that they only have an ATM not a good branch to go to y’ll.
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November 2018 by Jeff Vezina
Working with Carolyn Randall on any banking needs that pop up have been perfect. Thank you for your knowledge, and expertise. I appreciate you being there when I need you.
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August 2018 by Kerri Hauman
What a disappointing experience. We were re-directed here from the Romany branch whose system was down. The folks at Romany were super nice and helpful and called ahead to Tates Creek to let them know we were on our way. Yet when we arrived at the Tates Creek branch, 35 minutes before they closed, the branch manager told us their banker wouldn't be able to help us because they wouldn't have enough time, followed by her leaving the building and getting in her car and driving away. Not what I would expect from a manager, and not what I expect from Chase given previous great experiences at the Romany and Euclid branches. I'd recommend choosing one of them instead.
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August 2018 by Todd Boak
Terrible customer service. Chase bankers deserve better. Choose any other Lexington branch. The branch manager needs some training that's for sure.
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February 2018 by Mark Reeb
The branch manager (Carolyn Randall) is incompetent. Didn't research information that was given & wasted my time. Poor service.
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July 2017 by Ruth Wheeler
Great place to start a new business acct
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June 2017 by Jeon Gregory
Safe and fast bank and the area!
