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August 2024 by Trey Mills
Broke down on the way to work and stopped at this location. They helped me out right away as they saw me and replaced a part I had already had. Thank you for helping out. Definitely recommend.
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August 2024 by John Pope
Brian’s the best, I only trust him with my car!
A couple of years ago he fixed the Turbocharger in my Buick Encore (another place in Abingdon , VA thought it was something else and cost me a few hundred dollars, and check engine light came on again within a week), and 6 months later it went out again and repaired it free of charge because the part was still under warranty. And it was not his fault because this year I found our Buick recalled the Turbochargers for my Encore and others. Brian still had my paperwork, I received a copy and was reimbursed by Buick for what I paid to get it fixed 2 years ago.
And he did a great job fixing my air conditioning a couple of weeks ago. And it went out while I was in Virginia, but I waited until I got back home because I knew Brian would fix it right.
I may have to stop going to Virginia! ?
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July 2024 by Crystal H
We were traveling through KY on our way to the Ark Encounter when my husband realized our brakes were having an issue. He called up to see if we could stop and have them looked at. Michelle answered the phone and was so kind and said yes absolutely, come in and we will take a look and Brian will get it taken care of. We got there about 30 minutes later and Brian took it in, looked it over and told my husband the exact issue, got the parts needed(caliber, brake pad, etc). Michelle was so kind while we waited. She offered to order our family pizza, told us about a gelato/ice cream place within close walking distance and kept us happy and comfortable. So sweet! When Brian and his other mechanic(who was also kind and hard working) were done…Brian had him take it for a test drive to make sure everything was working well. When he came back he noticed our rear brake light was out and replaced it too. Brian never tried to sell us on anything extra, didn’t overcharge us, nothing. We are SO appreciative and thankful for him, Michelle and the other mechanic there. You all are a blessing!
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July 2024 by Mohammed Abubakar
He’s the best
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July 2024 by Leke Adekunle
Great customer service
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May 2024 by Peter Caylor
Brian was very helpful and communicated very clearly about what the issue with my car is. I plan to keep coming back!
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April 2024 by Byy Felicia
Highly recommended he done great with my car had the problem figured out in no time ( which is saying alot considering 2 other places before him couldnt) and was pretty quick also specially considering the amount of work I had done my only complaint is his receptionist can be pretty rude sounding like you are just a bother to her but dont let that defer you cuz if you are looking for a great mechanic Bryan will get you together I wont be going anywhere else from now on.
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March 2024 by Sarah Katzenmaier
Stopped in to see if they could get me a new fuel door for my Jeep. They were very helpful and ordered the door, got it in 2 days and they gave me recommendations on where to get it painted for a reasonable price. Brian was very helpful and so was Michelle. They helped me through the process, rather than just ordering me a part and selling it to me. I'd recommend them for any of the services they provide.
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February 2024 by Marilu Luckett
Brian’s Bluegrass Automotive is a cut above. Our car heater went out on our trip between Louisville and Lexington during the winter’s frigid week in January 2024. The temperatures were in the teens and we had an 11-month-old in the car. We were scheduled to return to Louisville in two days. The concierge at our hotel researched and found eight automotive places near our downtown hotel that he considered reliable. We called one and got an answering machine, another, and got the brush off. Brian Nigoff, who has been in business 10 years, generously said: “Come on in, and I’ll look at it.” When I dropped off the car, even before I could contact Uber, he had a ride on the way. He fit us in to his busy schedule, and with our okay, promptly fixed the heater at a reasonable price, then offered me a ride back to pick up the car. Three cheers for Brian’s Bluegrass Automotive Service.
Marilu Dauer Luckett
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February 2024 by Taelaesha Hale (TotallyInsane)
Brian and Michelle have been amazing!! They give great advice and don’t try to over sell you. You find out what you need to know without ever getting ripped off. I had a warranty replacement not only was it taken care of quickly they didn’t put me off for paying customers or bigger issues! It’s so nice to have an honest businessman and great mechanic!
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January 2024 by Brent Cotterman
I was passing through Lexington and my vehicle's transmission slipped and tripped the check engine light. I was close to Brian's Bluegrass and saw their stellar reviews. I was able to get my car to them to make sure there was nothing seriously wrong. The office staff was very kind, polite and accommodating, as was the mechanic who helped me out. The mechanic came out immediately and ran a deep scan of my car's computer and verified it was a module glitch and I was able to get home safely since I live in a nearby town. I was an automotive and diesel mechanic for many years and I would highly recommend this shop. The mechanic was knowledgeable, efficient, and personable. The shop is clean and well organized, and their equipment is modern and appeared well maintained. Visiting their shop was a great experience.
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December 2023 by Nancy Gift
These guys take really good care of our cars and family.
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November 2023 by Shalom Nshimyimana
A bit hard to find entry but the mechanics are quick and efficient. And it's a lot cheaper than other places like auto zone.
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November 2023 by Warren Walker
Brian's Bluegrass Automotive is reliable and trustworthy. We have been using them for several years for all of our regular maintenance and repair needs. They continually provide the highest level of customer service routinely going above and beyond. Our most recent experience was the most notable. Had a repair needed and Michelle accommodated our schedule while going out of her way to make it affordable. It's rare to find this kind of customer care in a service industry but it is a common occurrence at Brian's Bluegrass Automotive.Services: Auto body & trim repair
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September 2023 by Terry Webb Shaggys Barber Shop
Brian Bluegrass automotive worked on my 2010 Avalon and my 1994 GMC pick up and done excellent work. He replaced the valve cover gaskets, brake lines and tuneup on the 94 GMC and a complete inspection and repair on my 2010 Avalon. I highly recommend this automotive repair shop and give it five stars. Brian is a hands-on owner and is extremely knowledgeable and his line of profession. Call to schedule an appointment tell them Shaggys sent you.Services: Carburetor cleaning
