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March 2024 by Jonathan Gomez
Got helped by an awesome guy at the store today. Super friendly and had a smile for everyone who walked in. Made the whole place feel inviting. Definitely swing by if you get the chance, they had all kinds of batteries and other electronics
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February 2024 by Kara Toye
James who said he was the manager was completely useless. Suggested we go to the dealership for a specialty battery when it was a basic ‘21 model dodge truck. We ended up purchasing online to take advantage of battery day deal and he called back after the order was completed to say “I do be busy” and wouldn’t allow us to make an appt for another day. THEN he said actually no we can’t change your battery any other day (without looking at it). Moral: James the manager is not the guy to talk to or to do a single thing the company offers. I’ve used batteries plus in other cities and had great luck. This location needs new leadership.
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December 2023 by Mike M
**AWESOME Customer Service**Called Lexington location Batteries & Bulbs from Atlanta, GA as my UK daughter’s vehicle needed a replacement battery. The young man Jacob not only recommended the proper battery, but went above and beyond by helping me order the battery on the website and schedule the installation (same day). Great customer service.Thank you Jacob Store#2933094 Richmond Rd Lexington, KY
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December 2023 by Angela Stack
I can always find what I need at battery plus. I get great service and products I needed quickly.
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December 2023 by thomas
i was looking for a car key in early october which the store didn’t have, so they offered to fulfill an order for one. i hadn’t received a call about the order in about a month in early November, so I went back and apparently they had just switched management and got a new credit card, so they had to place the order again. I asked the person at the Desk about how long it should take and they said about a week to two weeksI hadn’t heard anything, so last night I went (November 27) to See if anything had changed & The key still had not come in, so I just asked for a refund. All of the people that helped me were very kind. I think there may be a managerial issue with Orders being fulfilled.on the other hand, they do recycle old batteries if you’re looking for a place to have that done. it is not free.
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December 2023 by Chris P
Lady cashier was friendly, helpful and knowledgeable. Will return for other battery needs.
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October 2023 by FirstMusic00
Such a convenient place to shop....especially for those speciality batteries or bulbs. It's certainly better than shuffling through the piles you often find at other stores.
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October 2023 by Michael Stapleton
10 out of 10 on two separate online orders. Both times I ordered a key fob that was not in stock at my local store. The first experience was so good, I went ahead and replaced my other broken key fob. Immediately after both orders, the store manager called me to say that the item was not in stock and to ask if I wanted to wait until it arrived or to cancel the order. Both times, when I went to get the item, they cut me a new key. Mine is weird, and it took a while. While waiting, I observed the staff help several other customers with different kinds of things. 100% would shop again. Best in class for retail experience. Would recommend.
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October 2023 by Kelly H
Mitzy and Corey were incredibly kind and also very knowledgeable. Regardless that I sadly went in about 2 mins till closing, they both took their time and helped me and gave me help and advice for future visits. I will definitely be going back : )
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August 2023 by Jessica Stephan
They just broke my husband’s cell phone by replacing the battery. When it did not charge after picking it up, he was told, oh, sorry. Here’s a refund for the battery. NOPE. NOT RIGHT. I will blow this up until he receives either a new (refurbished phone) or the phone is fixed. This is not right!
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July 2023 by Marty Muenks
They changed the battery on my phone within 2 hours.
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May 2023 by luckygoldenranch
I’m only giving 1 star because you were open on Sunday. My screen was damaged as our big dog just a 105 pound puppy chewed it while we were sleeping. I had a litter of golden pups that had left with others coming in a day or two. I assumed when my husband called he’d verify you use quality iPhone/Apple parts? Nope, what you installed leaves a warning on my phone and facial recognition won’t work. I paid almost $300 and they’re not iPhone/Apple parts and the person working should have told us that when we arrived. Truly disappointing paying $300.00 for repair which wasn’t quality repair. I did call and the young man says oh they’re iPhone parts but we can’t get apple parts and the error shouldn’t bother how phone operates NOT TRUE!! Bad business ?
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April 2023 by Donna Miller
Good store, easy to shop. Friendly , helpful associate . Check out this store for batteries, bulbs etc they might just have what you need.
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March 2023 by Robert Lee
Went in to get a battery, they gave me two options that fit. Bought one and went home. It didn't fit. I live in clay city and am never in Lexington, had someone try to return it for me 3 weeks from purchase, and wouldn't do a return after 2 weeks. Now I'm out 80 bucks. For a battery they told me would fit. Was never installed, never used. Amazon here I come.
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March 2023 by frankie huff
Very good place they have a large assortment of batteries and bulbs.They have excellent service and employees are friendly and helpful.
