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October 2023 by Kevin Sulzer
This place is absolutely awful and incompetent. Do yourself a favor and find another garage. I would never have gone to this place had it not been a AAA tow. My daughters car had an overheating issue in Lexington and they towed it there. Spent over $900 on a radiator and the two hoses and an oil change. Ask them if they should change the thermostat out as well while they had the hoses off they approve the changes and they keep coming back with more excuses that now we think it’s something else they can’t make up their mind what the problem is in the meantime, my daughters without a car and I’m out well over a grand for this, including the toe. Nobody seems to have a straight answer for me. This place is totally incompetent said no it’ll be fine. Daughter pics of car on Tuesday doesn’t drive it on Wednesday gets out on Thursday and it immediately overheats on her period has the tow the car all the way back to Lexington to the job for them to look over what they had done. They miraculously said oh it must be the thermostat and the heater control. I authorize the changes and now they keep coming back to me with additional things that they think it might be. Alton flight the bill. These guys are incompetent and cannot diagnose a problem to save your life. As it stands right now I am more than likely taking them to court.
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September 2023 by Kitty D.
Made an appointment for Wed. 6/6/23 to have my car window repaired. You could not roll in down as it was not on a track. Dropped car off on Tuesday and told they needed $200 deposit for the part which I paid. No one contacted me all day so I called at 4:00 and was told they had not gotten to it but would have it done the next day. Once again I had to make a call around 4:00 and was told the part they ordered did not work. Had to call again the next day just to be told no parts were available as my car was to old. They also were suppose to find out why the windshield fluid was not coming out. Had to leave it another day and they said it needed a new pump motor. They replaced it and I finally would get my car back on 6/15/23. Since the charge was only $104.08 I had a credit of $95.92. When I went in they said they had no way of giving me the money back but would do my next services with no charge. For at least a year my car would just die as I was driving. It started right back up but would do this 3 or 4 times a day and then be ok for weeks. Then my battery would not start my car after work but a charge would start it. The last time I had AAA tow it from my house to AAA Northland. They would do a free diagnostic since it was towed by AAA. Guess what, had to call the next day to see what they found out. Josh said I needed a new ignition lock cylinder. Told them to do an oil change and rotate the tires while it was there. Had to call again the next day and was told I may need to have a Buick dealer reset the ignition key since I had an alarm system. Then on 7/25/23 went to pick up car and was told the new ignition key did not come with a chip so they had to put the original ignition on the steering column using my old key to read the chip and new key in new ignition to start the car. Bill was $504.75 and they charged me for the oil change which was to be free since they had my $95. Randy was only one there and did not know how to do this. The car still shuts down every now and then while driving so problems was not fixed. A few days later I noticed I could not lock the car, when they took the panel off to fix the window it was not put back correctly. I told Josh it would be nice to have everything they looked at and diagnosed on my statement. He showed me how they take picture and send it to my email. I said I never received any emails even though they had my email. My reason for asking was my brakes were screeching so why didn't they notice that when they rotated my tires a few weeks before. I got an email showing my brakes and replacement of $466. I picked up the car the next day without them fixing the brakes and said I would not be back and wanted my $95.00. They credited my card. I had to return the next day. My insurance company wanted a copy of my last oil change showing my millage for my discount. Took out invoice and it showed in millage as 99999 in and out millage as 99999 and no sticker my windshield. What a dysfunctional place. They had no way to make a new invoice. There was a new person at the front desk who said he had never seen such a mess. He couldn't find anything. I discovered yesterday that the button to move my outside mirrors is not working which is park of the door panel they removed and had to fix the lock on. Not going back, just can't take it. I want my $504.75 back for an ignition lock cylinder I didn't need.
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July 2023 by Rebecca Williams
Do not! I repeat do not ever take your vehicle here. This place will scam you. We had to take our van in three times over an 8 month period to get brakes replaced. The first time they “fixed them” they went bad again after 2 months and then had the audacity to tell me it was the drivers fault. They “fixed it” again at no charge and again two months later they were bad again. The third time we told them they need to make this right. After the third time of them not being completely repaired we gave up and had to take it elsewhere. The car shop that fixed it properly for us cost less and told us that the other mechanic put the cheapest parts on it and the it cost us more for that than at the place that did it properly. Aaa contacted us to ask about our service and we sent in the invoices to show how they messed up royally and they have not reached back out. Back when it used to be auto tech services this place was top notch, it’s so sad they had to be bought out by a money hungry company that doesn’t care about their customers. So again please don’t waste your time and money here.
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July 2023 by Adam Collins
EDIT: so when I went in to pay for the repairs, they tried to charge me a higher amount than I was quoted. I get out to my car and there is mold and my back floorboards are soaked. Awful.Two days late getting started even looking at my vehicle, and not even a call.. I hope their mechanics are better than whoever is in managing them.
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July 2023 by Claire Gregory
After hitting a pothole, I needed my tire repaired. The guys here were great in helping me. They helped me look up my coverage and explained the pricing to me. As a young woman, I felt safe and comfortable here. The service was very quick!
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June 2023 by Chris P
My car was towed there on a Wed evening. Keys put in lock box and I removed visible personal items from front & back seats. Car was inspected on Mon then towed to dealer as they couldn't fix. I just got my car back and the center console had been gone thru- items left out on seat & in cup holder. 1 gift card and change were stolen. Dealer says they have cameras and they didn't open the console. AAA didn't return my call. Beware of leaving your car.UPDATE: I contacted them as asked, provided information and was told they would get back to me. They didn't. I tried to follow-up and got no response.
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June 2023 by Risky Romance
My car had been sitting for a while, and I had my car towed here. As a young woman with literally no knowledge about cars, or how to describe sounds I did not feel belittled as I normally do other shops. The customer service was amazing. They were all very friendly and they fixed my car very quickly! Thank you AAA tire & auto for fixing my car, and being so great! I will definitely be returning!
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May 2023 by Debi P
I had been taking my vehicles to Auto Tech for years, and continued to patronize them when they moved to North Broadway and then when they were purchased by AAA because I trusted Kelly and the other employees, including the mechanics. The work performed was quality, needed work at a fair price. I asked where Kelly was and was told she and the other employees had all left one day and did not come back. I knew for that to have occurred, something negative must have happened. After leaving yesterday, I discovered they had been informed that they would all need to begin staying an extra hour each work day (until 6pm) for no extra pay, and that the bonuses they had all been promised from AAA would not be paid. I cannot patronize a company that treats excellent employees in this manner, so I will be taking my business elsewhere.
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April 2023 by James Williams
Be careful reading the reviews as most reflect Auto Tech Service, not AAA Tire & Auto Service. Service and customer support has negatively changed based on our experience. We’ve had continual issues spanning 8 months regarding a service they performed on one of our vehicles. I cannot recommend them outside of a routine oil change.
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February 2023 by Alfonso Hodge
They only had one tire the size we needed that costed more than we were willing to pay for one tire that's partially why I took off a star and I just don't give 5 alot. But I have to say Alex at the front desk was nice and friendly and a big help. He called around to shops to see if there were tires that was more affordable and the size we needed. He found a place for us to go and triple A was able to put the tire on free of charge thanks alot we appreciate the service especially since we were traveling out of town.
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February 2023 by Zach K.
This place is terrible.... Paid $2800 in repairs, I get my car back, and the next day, and the same hose that I brought the car in for is still leaking!!!! They told me my radiator and thermostat was out and that would fix the problem, and I tried to tell them the hose was leaking but they were sure it wasn't the problem. This is absolutely ridiculous, they misdiagnosed my car, which is hard to do as I can very clearly see the hose that is leaking.. They also filled my coolant up 3x the max level... Thanks!! I will be coming back.
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January 2023 by DAVE Krowiak
OUTSTANDING SERVICEOur old car broke down late in the day, about half-way through a 20 hour drive from Canada to Florida. AAA came out to the car, established that the problem was more serious than they could fix on the spot, and towed the car to AAA Tire and Auto Service in Lexington, KY, after the business had closed for the day. We were worried sick about when we could resume our trip.AAA Tire and Auto Service called us as soon as they reopened in the morning, saying that he would get right on to the car, and would call us as soon as he had figured out the actual problem with the car. He called us back a few minutes later to tell us what part had broken, exactly what it could cost to fix, and to get our permission to do it. We happily agreed, and he said that he would get the car back on the road as soon as possible, and gave us an approximate time for completion. As soon as he received the new part (an alternator), he installed it, then called us to say it was ready.Absolutely excellent and fast service. Great clarity and consideration on the part of the mechanic in talking to us. We received the best possible service, and we are tremendously grateful to AAA Tire and Auto Service. Thank you very much to them!!! We would highly recommend AAA Tire and Auto Service to everyone!!!
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January 2023 by Dave K.
OUTSTANDING SERVICEOur old car broke down late in the day, about half-way through a 20 hour drive from Canada to Florida. AAA came out to the car, established that the problem was more serious than they could fix on the spot, and towed the car to AAA Tire and Auto Service in Lexington, KY, after the business had closed for the day. We were worried sick about when we could resume our trip.AAA Tire and Auto Service called us as soon as they reopened in the morning, saying that he would get right on to the car, and would call us as soon as he had figured out the actual problem with the car. He called us back a few minutes later to tell us what part had broken, exactly what it could cost to fix, and to get our permission to do it. We happily agreed, and he said that he would get the car back on the road as soon as possible, and gave us an approximate time for completion. As soon as he received the new part (an alternator), he installed it, then called us to say it was ready.Absolutely excellent and fast service. Great clarity and consideration on the part of the mechanic in talking to us. We received the best possible service, and we are tremendously grateful to AAA Tire and Auto Service. Thank you very much to them!!! We would highly recommend AAA Tire and Auto Service to everyone!!!
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July 2022 by Steven B.
took my car Initially to get ac fixed they took down an appointment and i went back for the appointment they checked it then said i had to bring it back to be fixed.. thought thats what the appointment was for.. so they put dye in it and said needed a compressor.. thought this was sort of shady to make an appointment and not fix it.. so i took it back for another appointment.. and i told them i wanted to see the old part in the car and the new part then the new part in the car so we agreed.. tech pulls car in.. and they seemed upset that i wanted to wait for the car.. so i was out walking around and decided to stand behind the car looking at my phone and then the tech got very angry that i was back of my car and said that the waiting area was in the front if i cant trust him he dont want to work on it.. me thinking if your that scared of being watched then your not doing what you said needed done... so they would not work on the car and i am glad.. watch these shady people think they trying to rip people off and get mad when they caught.. they charged me for ac service they did not do.. suppose to fill it and put dye in it and did not.. over 200.00 dollars for nothing.. found out they did not do this after i took it to another shop to get it fixed.. maybe they just lack the knowledge to fix it i guess..
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March 2022 by Jennifer Renee C.
Why? Because my car is horribly messed up because the workers ruined it and made it worse! My seats were messed up and torn up whenever I got their supposedly they said "well we had to ruin the seats to fix it"! I want a refund also, they should of fixed it not make it worse this is horrible never come here now I have to pay 120,000 in repairs thanks, be ready to come to court CEOS I'm suing.
