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October 2023 by L. B.
Overpriced store with creepy employees that follow you around like your stealing. Won't ever go back.
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October 2023 by marie see
Easily located inside an outdoor mall. A lot of attention went into the decor and styling of the shop. Displays were done with an eye of detail, and all told a story. Merchandise was pristine and paired with complimentary accessories.This location is an absolute pleasure to shop.
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August 2023 by Drury Mangus
Not what I expected for a Ariat brand shop. I won't go back. I have worn Arait for 15 years or more and always will but I went in this store looking for a curved heal western boot and they didn't not have a SINGLE pair. Everything is wedge flay sole boots for men. I was beyond shocked and disappointed in the boot selection.
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August 2023 by Kristin D.
I have been shopping here for about a year and a half and each time I'm on the lookout for clothes that work outside the equine world. So many cute options and the casual boots I bought are so comfy. Staff is always ready to help and when I had a return they made it easy. Be on the lookout for help from Brynn... she is a rockstar!
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August 2023 by Tyler Carter
Went in looking for 2 pairs.. a futurity boot (which they didn't have is stock) and a work boot(which they don't carry any work boot). So I asked to try a bench made bison again they didn't carry. She tried to push a bench made caimen (most expensive boot in the store) wasn't comfortable. Tried a different boot on. Wasn't the right size so I asked for a half size small and got a bunch of attitude about if I'd even buy the boot. Which I did once she got them. Service and variety are poor, but the quality of the ariat brand saved this place
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August 2023 by Jeff Jackson
Cool store great selection of boots and accessories very helpful staff
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April 2023 by Amy H.
Friendly staff, small store but carry good variety of products. centered in the middle of numerous other high end stores. Stopped in when I drove through Lexington. A nice place to spend an afternoon
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February 2023 by Michele Coburn
Other reviews say "patient and helpful". We've been in twice and never have been greeted, asked if we needed help or even acknowledged. I guess you have to know someone who works there. We came in and there were 5 people standing around and the manager only helping people she knew. We won't be back and we won't be missed either...
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January 2023 by Brynn laSala
Love this store! Service is always super helpful and patient. I will continue to come and buy from them:)
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December 2022 by Caroline Hubbartt
My sister told me she wanted some new riding gear from Ariat. I am not familiar with this industry at all so I went to the staff and they walked me through absolutely everything and were so friendly and SUPER helpful and helped me purchased the best Christmas gift for her. She’s going to be so excited. I cannot recommend this store and its staff enough!
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December 2022 by Aaron Amos
Wish the store was larger and had a better selection of Ariat clothing and boots.
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October 2022 by Chris Parkes
I go into the Ariat store in the Summit at Fritz Farm in Lexington, KY to buy boots. I wear a size 14-15 shoe depending on the brand. I was told to order two pairs of boots in a size 13 and 14 since they run large. I asked for a measurement so I could order the boots to fit. I was told the store was unable to measure me and even though they have the equipment to measure me they said it would not help. I DONT WANT TO ORDER 2 PAIRS OF BOOTS!!!! I WANT TO BE ABLE TO BE MEASURED AND PROVIDED BOOTS THAT FIT!!! I would like to be treated like everyone else and be able to pick out boots and at least order them if the size is not at the store location. I will not recommend this company to any in the area based on the lack of customer service unless something is done to rectify this.
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October 2022 by walt mummert
They do not carry boots with safety toes in store.
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October 2022 by Matthew M.
For 300$ boots id expect someone to help instead of standing at the register talking nonstop without taking a breath. Nobody wants to do their damn job anymore. 3:50pm sunday october 16th
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August 2022 by Megan Bernstein
Our experience with this store was phenomenal. We stopped by on our way to Ohio and the staff was extremely friendly and helpful. Their customer service surpassed all reasonable expectations when my daughter left her purchase at a nearby Starbucks and didn't realize it until we were well over an hour away! I called the store to see what could be done and Katherine went over to Starbucks, got the item and shipped it to us! We are so grateful and encourage everyone to support this store and the wonderful people who work there!
