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January 2024 by Colin Rioux
Terrible company. I bought a $40 rechargeable battery charger, then went back to the store 5 minutes later to return it. Even having a receipt and the box that it came it, they wouldn’t let me return the item because the 2 cent plastic casing that it came manufactured in was damaged. How exactly are you supposed to test an item without opening the box? Unbelievable! Please, please, please I advise you to go elsewhere. This company is garbage and is obviously not doing well compared to their competitors, it’s pretty obvious considering everything here is WAY overpriced. And if you buy something you aren’t happy with, sorry about your luck! You won’t be able to return it despite their policy!
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December 2023 by Matthew Fetters
I called to ask if they made keys (simple metal key coping) and the said yes so I drove Drove an hour to her to the store and all 3 employees refused to make a key they said all “oh I don’t know how to use it”What a joke of a store!!
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November 2023 by Mark Brandon
While I do not shop there a lot, I do drive out of my way to buy things there. They always have what I want and the service is outstanding. Anyone who has waited on me has always known where various products were located and has been able to recommend the best option. The staff at checkout do a super job--kind and professional
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September 2023 by Ann Fisher
I was very pleased with the service I received on my first purchase at Ace hard water store. Customer service was excellent. I will be going back again.
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September 2023 by Anna Lilia Humble
I'm so thankful for the Team (Shawn, Cody and Zach)They were super helpful with my project and even though we couldn't figure out they were super patient and friendly. I end up returning everything and buying a grill which is better ?. Thank you guys I would definitely recommend and come back to this store!
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August 2023 by Arthur Bowman
The store is super nice! The staff is very helpful and friendly. There's a very impressive selection of products. It's a great alternative to the big box stores.
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August 2023 by Mike Wills
Well I'm gonna get the blackstone I ordered, however since I'm a disabled veteran I am having alot of trouble locating and acquiring a propane tank and propane to fill the tank!!!!
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July 2023 by Todd Brown
This is the best Ace Hardware that I've ever been in. Clean and well stocked. Very friendly staff willing to help.
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June 2023 by Matthew Tyler
Great store well kept, and well organized. Also, they have had everything I needed the last several times I went in there. The staff is helpful, but a couple of times, they were a little aggressive. It's better than having no help, but sometimes I like to look around. They have a paint area and can mix paint and seem to be overall extremely knowledgeable.
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April 2023 by John G
Great experience! Josh and Zach were able to help me out even when I couldn't find any oil pan or fuses. (they didn't have em here)
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April 2023 by Chris “Chefcain” Cain
Awesome store . I needed help with my propane tanks and they went above and beyond to help me out .
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April 2023 by Robert Lodder
Good selection of products. Plenty of free parking. The prices are higher than at some other places, though.
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March 2023 by Charles Jordan
Don't know I don't shop there. I shop at Lowe's they are the best for me.
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March 2023 by Pope K.
It is in a very convenient location but the major downside for a service tradesman that would like to shop here is that they do not have bathroom available for their customers which doesn't make sense considering every other ace hardware in central KY does have a bathroom available we really count on hardware stores this one apparently doesn't care . It is a very organized store though
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December 2022 by MEHRDAD MAREFAT
Got run around on an order for two weeks now right before Christmas they tell me they don’t have it. I’ll never go that store again if it’s last place on earth!
