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October 2023 by Clay Cauley
Employees are friendly and service was good but the prices are outrageous. $115 for a full synthetic oil change. A 5qt jug of the same oil is $26 yet you want to charge $68 for 3.7qts and $30 for an oil filter? I get making money as a business but this is gouging to the extreme. You lost me as a customer for sure after this - I’ll be looking elsewhere for future maintenance needs.
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October 2023 by Tiffany Gibbs
Told me my tire isn’t leaking not one bit lol but every 3 days my tire pressure is low and I could hear it hissing air lol just say u don’t know treat women like their stupid but couldn’t put the valve stem cap back on ?
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September 2023 by Michael Jordan
I have been to ken towery numerous times in the past in Lagrange and they are fantastic. So when my son’s vehicle broke down near the ken towery on Brownsboro rd I thought we were in good hands. Nothing could have been further from the truth. First off they had the vehicle for a total of 12 days. I had to call “pull teeth more to the point” they never called with updates. All I got was poor service and excuses. I would give negative stars if that was an option. The company is owned by Monro Company whose motto is the following:We promise to give you our best every day - to keep you safe, give you value, and earn your trust. Our 16 brands are united as one team, and we share the same mission to bring our guests the highest quality tire and auto service in the industry.Well I sure as heck did not get any quality. Stay away from this location unless you do not need good service or your vehicle in a timely manner.
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August 2023 by adam wright
Dont even live in Lagrange anymore but i will treck up 71 for best service around. Thanks to Alison and the boys always the best
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July 2023 by Harry Duer
Professional , quick, car runs better than when new after work done. Only reason for 4 stars instead of 5 is the price they tried to make me pay was more than what was quoted over phone , but when questioned they admitted mistake.
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June 2023 by Libertarian Lance
Good service. Dropped off after hours. Picked up the next day. Good communication. Billy Clark was great. Had a good chat. Personable. Will do biz again. A+
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June 2023 by keith roberts
Quick repairs great customer service friendly staff. What more can you ask for.
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May 2023 by No name Guy
I appreciate the helpful advice, quick service, and good communication. I will continue to use your business for car servicing.
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February 2023 by Ronnie Geiser
When you buy tires service is good. If you get the tire rotation you become a second class citizen. Sitting in the waiting room right now over a hour and half after the time of my APPOINTMENT and still waiting for my truck to pulled in for rotation. When you complain they act like they can care less!!! I call the 1 800 number and they are working on making it right. I will see how that goes.
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January 2023 by Eric Stull
As always, Ken Towery does an outstanding job at a fair price. I know that every repair is done correctly. This LaGrange branch is the only place I take my car for repairs.December 22, had a slow leak on the RR and they repaired no charge!
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November 2022 by Matt B.
So I took my car in on a Friday due to noise and an exhaust smell. They took it back almost immediately and after about 20-30 minutes they told me I had 2 exhaust leaks and it would be $1451.41 for them to do the repairs. I wasn't prepared to spend that much and wanted a second opinion. I took my car to Aaron's Auto and Truck on Monday where the problem was quickly diagnosed and there was no problem with my exhaust. I needed a new valve cover gasket on my engine and new spark plugs, totaling $327.44. Big O and Ken Towery in Lagrange have both tried to rip me off and I won't return to either of these businesses in the future.
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November 2022 by Chester Byrley
Visiting from out of town dropped off my Jeep for a front end alignment of Friday. They called me at 450 said to come pick it up I said ok. Its a 30 minute drive and when I get there they are closed. They don’t reopen until Monday and I have to be at work. This is completely unacceptable.
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October 2022 by Abi Lako
Got a flat on a road trip and the guys here made my early morning experience pleasant fast and safe. Jacob and Billy were both extremely helpful and knowledgeable! I feel safe continuing on my way with my DOT approved tire repair. If I am ever back in the area in need of tire work i would not hesitate to return. Thanks again :)
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October 2022 by Markus Ragland
Worst experience I’ve had with a car repair facility. Ruined the rear end of my car and caused me to loose alot of money due to incompetence on repairs.
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August 2022 by Joseph Halsmer
My mother took her highlander in to have tires balanced to fix NHV and a tire leak fixed. They said the vibration was due to all 4 axles being bad and gave her a quote for $1500. Im a tech so I checked the axles myself and they are perfect. I also noticed that not a single wheel had any new weights. This ken towery charged her $50 and didnt perform any work at all. Rather than actually balance the tires they used her vibration complaint to try to screw her for $1500 in axles that aren't needed. Tire still leaked also. I sent her to another shop and had the tires balanced and the leak fixed and now the vehicle drives perfectly. I work in automotive and Im so sick of people like this giving our industry a bad reputation. I don't recommend anyone take their vehicle to this location. If you use KT go to Clarksville or Shelbyville Rd.
