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October 2023 by Kim C.
Tried curbside pick up. What a joke. Had to leave the car. Go inside because I don't have their app. Standing waiting at the exit. Tried calling the member service desk twice. Let it ring for several minutes and no one answered. My order was supposed to be ready at four. It is now 436. No it would not be ready when it said it would be ready and I'm told I need to download the app in order to see the progress.
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July 2023 by Michael M.
Irbid location needs a facelift. The gas pumps are all closed for renovations. I'm disappointed that Sam's Club gas is among the highest prices here and in Clarksville. Where we live Sam's gas is generally the lowest prices around. This location is a bit slow to get in and out of, over the years many businesses have popped up around it adding to the traffic congestion.
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July 2023 by Tiffany D.
We ordered a unicorn cookie cake and ended up with this crap! It's too late to do anything about it as we ordered it a week ago and needed it now. It literally looks like a blob of icing! Wtf!
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July 2023 by Stephanie M.
Would be 0 stars but have to give one to leave a review! Went to this Sam's club with my friend--I'm a long time Costco member but have considered switching. We were buying supplies for a local shelter and had a packed cart. When we got to checkout the lady checking us out was very rude. Demanded that I go get another cart and when I asked about the cart in the closed checkout lane behind her that had one empty box in it she said "no, obviously there's something in it." I told her I understood and asked if I go get another cart would they let me back in? Fair question since I do not have a Sams club card on me. She said "I don't know go to the front and figure it out." Luckily I was able to get back in. She proceeds to aggressively shove all of our items to the end of the lane for us-breaking not one but two boxes of tuna open. I understand people have bad days but the attitude and disrespect for our donations was appalling. I won't be returning to Sam's club and will be happily renewing my Costco membership. I refrained from saying the workers name as I'm not in the business of getting people fired.
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April 2023 by Jeff Leftwich
Awesome Staff!!!!!!!!! By far the best pharmacy in the area
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February 2023 by Chris A.
New Sam's Mgmt is needed. I tired to resolve pricing issue on Turbo Tax in the store. I had to repeat the story 4 times before talking to the manager Josh. He provided no solution. I was upset since I made a special trip to the store to buy this product. I left the store empty handed. I spend alot of money at this location but will now think twice before shopping again.
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January 2023 by Amanda Woodard
Have been calling the store for 3 days trying to see if my tires are in yet. Tire center & customer service WILL NOT answer the phone. I live an hour away so running by the store because they won’t answer is not an option
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October 2022 by Emmie B.
If you go in the store to shop, that's a decent experience. However, if you place an order for pickup or delivery, they routinely forget items, and you're still charged. I've been trying to reach someone in customer service for 45 minutes now. NOBODY is answering the phone!! $40 in cookies, lost.
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June 2022 by Mandy R.
Ok, Sam's Club is Sam's Club. The store is what it is. There are waits in the checkout on Saturdays and a wait to check you out the door (which I hate!) However, I have to give a good shout out to the Tire and Battery and the Optical Center. Both have staff that are so friendly and helpful. I get my contacts, and sometimes my glasses at Sam's. The people that work there have been there for years, have helped me even when they were technically closed, and are always friendly. Now there have been different people at the Tire and Battery, but once they come from the garage to help, they are all so helpful. Recently we put two tires on my husbands car, and they took it in early and we're done before our original appointment time. This week, we went to order 4 tires for my car. The service guy told us about a promotional deal to upgrade to a plus member. We upgraded to Plus, paid $25 to do that, but saved and additional $75 with coupons and savings. Nice experience.
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February 2022 by Rita Butterweck
Great prices. Brand merchandise. Helpful clerks. Phone help needed. I can never get them to answer the phone.
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October 2021 by Bruce M.
For the bast few months the gas station is either out of premium gas or several pumps are not working, or both. When will this issue be resolved? 10/17/21
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June 2021 by Kelli Leon
Great selection clean store
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April 2021 by Jeremy J.
This is a nice sams club that is clean on the outside and inside both. I have been here many times and it is always a pleasant experience each time. They offer great items in bulk and have great prices
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December 2020 by Melissa Cantha
They don’t enforce people to wear a mask to help people with the virus! I feel sorry for their employees a lot of elderly people work at sams!
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November 2020 by Mozziz DeWalt
Best way to stock up due to covid-19. The cheapest gas in town