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January 2024 by Merlynn G.
Non-existent customer service. Witnessed several occasions of patrons asking questions/ needing assistance and getting such bad behavior from employees. Latest incident occurred with pizza maker woman behind the counter rolling her eyes. I get they're understaffed, but her yelling at customers is literally uncalled for. They are "Scrapping the barrel" at this location.
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December 2023 by Aldean R.
With food prices sky high, buying in bulk here saves you money. I get all my meats, desserts, and nuts here. It cuts down to on eating out as well. I constantly find new saving on non food items as well. Like paper plates, detergent, toilet tissue. You can buy bottle water out of the vending machine for a quarter. The machine sits near the food court. Sam's club has deals bed mattresses, electronics, clothing, and more. People say their pharmacy and prescription eye glasses are cheaper too.
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October 2023 by Kim C.
Tried curbside pick up. What a joke. Had to leave the car. Go inside because I don't have their app. Standing waiting at the exit. Tried calling the member service desk twice. Let it ring for several minutes and no one answered. My order was supposed to be ready at four. It is now 436. No it would not be ready when it said it would be ready and I'm told I need to download the app in order to see the progress.
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October 2023 by Jay Waldridge
Amazing Produce Department
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July 2023 by Michael M.
Irbid location needs a facelift. The gas pumps are all closed for renovations. I'm disappointed that Sam's Club gas is among the highest prices here and in Clarksville. Where we live Sam's gas is generally the lowest prices around. This location is a bit slow to get in and out of, over the years many businesses have popped up around it adding to the traffic congestion.
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July 2023 by Tiffany D.
We ordered a unicorn cookie cake and ended up with this crap! It's too late to do anything about it as we ordered it a week ago and needed it now. It literally looks like a blob of icing! Wtf!
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July 2023 by Stephanie M.
Would be 0 stars but have to give one to leave a review! Went to this Sam's club with my friend--I'm a long time Costco member but have considered switching. We were buying supplies for a local shelter and had a packed cart. When we got to checkout the lady checking us out was very rude. Demanded that I go get another cart and when I asked about the cart in the closed checkout lane behind her that had one empty box in it she said "no, obviously there's something in it." I told her I understood and asked if I go get another cart would they let me back in? Fair question since I do not have a Sams club card on me. She said "I don't know go to the front and figure it out." Luckily I was able to get back in. She proceeds to aggressively shove all of our items to the end of the lane for us-breaking not one but two boxes of tuna open. I understand people have bad days but the attitude and disrespect for our donations was appalling. I won't be returning to Sam's club and will be happily renewing my Costco membership. I refrained from saying the workers name as I'm not in the business of getting people fired.
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February 2023 by Chris A.
New Sam's Mgmt is needed. I tired to resolve pricing issue on Turbo Tax in the store. I had to repeat the story 4 times before talking to the manager Josh. He provided no solution. I was upset since I made a special trip to the store to buy this product. I left the store empty handed. I spend alot of money at this location but will now think twice before shopping again.
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December 2022 by W. S.
Every time I'm in this Sam's Club while visiting family, I'm reminded how much they lack in efficiency & customer service in comparison to Sam's Club in my city. I've had trouble getting store associates to help me while watching them chit-chat and laugh with each other and looking everywhere but at me standing there feet away, just staring to wait for eye contact. There is one person checking receipts before you're allowed out the door; prepare to wait a while. My favorite experience at this store was during the height of mask mandates per this Sam's location. I walked in looking for my elderly mother, not even thinking about a mask when a female store employee yelled - yes yelled - "MA'AM, YOU NEED TO PUT ON YOUR MASK!" I apologized & obliged, meanwhile I watched another fully grown adult - male, in fact - walk in right behind me with no mask & the female employee said nothing. Gee, misogyny much? Glad this isn't my Sam's Club.
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October 2022 by Emmie B.
If you go in the store to shop, that's a decent experience. However, if you place an order for pickup or delivery, they routinely forget items, and you're still charged. I've been trying to reach someone in customer service for 45 minutes now. NOBODY is answering the phone!! $40 in cookies, lost.
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June 2022 by Mandy R.
Ok, Sam's Club is Sam's Club. The store is what it is. There are waits in the checkout on Saturdays and a wait to check you out the door (which I hate!) However, I have to give a good shout out to the Tire and Battery and the Optical Center. Both have staff that are so friendly and helpful. I get my contacts, and sometimes my glasses at Sam's. The people that work there have been there for years, have helped me even when they were technically closed, and are always friendly. Now there have been different people at the Tire and Battery, but once they come from the garage to help, they are all so helpful. Recently we put two tires on my husbands car, and they took it in early and we're done before our original appointment time. This week, we went to order 4 tires for my car. The service guy told us about a promotional deal to upgrade to a plus member. We upgraded to Plus, paid $25 to do that, but saved and additional $75 with coupons and savings. Nice experience.
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October 2021 by Bruce M.
For the bast few months the gas station is either out of premium gas or several pumps are not working, or both. When will this issue be resolved? 10/17/21
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April 2021 by Jeremy J.
This is a nice sams club that is clean on the outside and inside both. I have been here many times and it is always a pleasant experience each time. They offer great items in bulk and have great prices
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February 2020 by Emily L.
Love same club. I bought nearly everything for my wedding there. I couldn't recommend a bette place to shop.
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February 2020 by Brent E.
Self-checkout has really improved the Sam experience over the years, but for me what makes Sam's Club great are the items it carries that you can't find easily at other stores. (I'm looking at you Keebler M&M cookies, oh and and nuggets that taste just like Chic Fil-A!). The service is typically friendly, especially those that hand out the free samples.
